Enterprise Rent-A-Car

Employees are great BUT their cars are beyond filthy inside. Cleaning crew just focuses on the outside what they need to do is wipe down with cleaning fluids not just a damp rag ALL of the inside. Unfortunately, people are pigs!

Everyone was great at this location. I would love to give 5 stars. Unfortunately, my experience with the Roadside Assistance (just a middle person calling AAA) was very disappointing. I missed an entire wedding because they wanted me to stay by the car for over 2 hours to wait for a tow truck. The rep finally said that I could leave and go pick up another car at the airport. Then they called me and said the car was missing, and I am responsible for the theft. Then an hour later it was found where I parked it. They should pick you up instead of making you catch a ride or get a cab to the airport when they are towing their vehicle. Then when I got to the airport (HELLLLLLLL) the female manager in the booth was sooo rude and nasty. FYI, none of the insurance covers loss of keys. Emergency Roadside Assistance is a rip off. Again, the staff at 16 011 South Dixie Hwy
Miami, FL 33 157 were absolutely awesome. The only reason I would consider renting with Enterprise again.

I love Enterprise. They pick you up and also take you back home. Every time I rent a car, I am treated like royalty. It is nice to walk in to Enterprise and be acknowledged. They go above and beyond to meet your expectations. They offer you donuts, candy etc. I want to thank Anshley Saldinas and Priscilla for their professionalism and showing they care.
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Was originally sent in here since my car was being serviced at a near dealership .Came in, wrote name down over an hour and a half to be called. Great success if it was kazakstan. Aftert actually being called you are asked to be sat again and wait another 45 minutes for your car :(Finally decided to take über home and wait for my car to be serviced at south motors .i event tried renting one on my own to see if it would make a difference, still have to wait. Reminds me of third world countries where you have to wait hours before being serviced and here you are actually paying for a service .Here is a note to upper management, whatever system is in place isnt working .I saw many people just walk out feeling hopeless and thats business being lost to competition.

Not very pleased with the experience here– below the service standard you would expect from Enterprise.
I had the idea of renting a more fuel efficient car for the day than my escalade. I had a business trip that required I go to Orlando and back the same day, and I figured I would come out ahead for just $ 30 to rent and $ 30 in gas.
One customer in front of me, so they asked that I have a seat. Waiting, waiting, waiting. First customer gets served and given a car. Waiting, waiting. I overheard them say to each other that the server was down and that they had to do everything manually. Might be nice to let the customers know that– I’m sure we will understand.
It was pouring down rain, so they brought the cars in the garage for myself and another patron, but they parked his in front of the only exit. I had to wait for them to finish his paperwork before I could leave. Didn’t help that when he got in, he fumbled with something for a few minutes. I finally honked, and finally an employee that had been sitting in the garage watching the whole thing asked him to move. It took 45 minutes to get out the door. Once on the road, the car was missing the cushion to the armrest, so it was either sharp plastic or no arm support. Even worse, they only filled the tank up halfway, so I had to pull over and fill up. I had to push my meeting back another hour.
Returned the car after they were closed that night (probably would have gotten it back before then if it weren’t for the above problems). No key drop, so I had to come back the next day. Again, I was asked to take a seat. Ten minutes later I was told I could just give them the key. Why was I waiting then?

So first off when I came to pick up my rental I was told to right my name on a paper and have a seat. So I did. And sat patiently as people walking in the door were helped while I sat and waited… Patiently. After about an hour Linda finally called my name and asked for a reservation number which I didn’t know I needed, first time accident with a rental and they just took my car and picked me up, I then called the collision center and he asked me to wait. After about another hour he calls Linda and she is again assisting other customers and ignoring the one that had been there since 9am (me). The collision center still did not have a response and decided to call me and give me the number. I then waited another 30 min and she finally assisted me. She gave me a Nissan Sentra that though newer than my 06 Altima that was getting fixed it was a lower model. Like I would’ve preferred my own car but had no choice as it was getting fixed. So after about another hour Ricky brings me to this Sentra and has me fill out some paper for insurance though I already carry my own (of course they want there money) anywho this Sentra was filthy there was a French fry by the seat belt, a frappuccino wrapper in the trunk and a broke balloon in the back seat. Next time my insurance offers me a rental I’ll be sure to take the cash! They don’t even deserve the one star!

I love this location. I used to live close to this location, and would rent often. They are very accommodating. They always have a great verity of car to choose from… nice to drive something different. The staff is always very helpful and go above and beyond. I needed a car and drove from N. Miami to rent from this store. Great staff.

I’m very impressed at the service here! We were staying in the area for 2 nights and needed a car. We called the 1 – 800 number at 9am and they connected us with this office. We were able to secure a car, and they were willing to pick us up and drive us over within 30 minutes. The staff there was incredibly friendly, and joked around. They were polite and professional. We were upgraded to the next class size and were given a few extras free, which was incredibly generous. This establishment does a stand-​up job, and if I was in the area again, I’d be more than happy to return here.

We had a reservation. We called to be picked up. 3 hours later they finally admitted, they have no car for us. Should have been honest when we called the first time.

Extremely disappointed with our interactions with Laura. First car provided had engine light on, had to return for another. When signing contract, we stated we did NOT need additional insurance so we were told to initial contract — did not read, but what we were initialing was to ACCEPT insurance charges. When we returned car to Tampa airport, checkin attendant advised we had been charged double for one way rental and was kind enough to reverse the charges, including the insurance when we told him what had happened. We have never encountered such poor treatment from Enterprise in other areas, but if in Homestead, we will never use them again.

Berny and the rest of the staff were very helpful! Quick and easy service. Very polite.

Horrible experience. Use Avis or Budget. Better prices and Attention.

Most of the people here are polite and professional, however, they are seemingly overworked. At any given time, they could be working with 3 – 4 customers at once, so the customer service standards are lowered to get people in and out.
I was lucky enough to be assisted by Manny. He made me feel very welcome and gave me a thorough explanation of cost per day, coverage and contract terms.

Well after my accident ordeal, I guess car rental was next. As much as I dislike the process– you’ve gotta do what you’ve gotta do.
This location has had excellent customer service both times I’ve been there. Not the biggest or best selection of car rentals but good customer service nonetheless. The rental deposit was $ 150 but since I only had $ 100 available, the manager took that as the deposit (yay!)
The car itself was very clean, runs smoothly, and they always inspect the car with you to note any scratches/​dents.
PROS: Customer Service
CONS: Time consuming and availability of cars. But I’ll take the limited cars over a headache any day.