Economy Rent A Car

I have filed a formal complaint with the State Attorney of Florida. It has now been forwarded on the the State Attorney General for further investigation. This type of blatant business fraud and deception should not be tolerated.

This is the most horrible place torrent a car. Horrible location, horrible service, they don’t believe proof of insurance with a proof of insurance card… argued with us, waiting in the lobby for over an hour and no restrooms. I want to use bad words. A lot of them. Do not rent a car from here.

The one time I book a service without first consulting Unilocal,I get burned. I should have known this deal was too good to be true.
You should know several things before you arrive here:
1. Bring your insurance cards and a statement of your coverage or have this info on your mobile. Otherwise expect to pay insurance that costs more than your rental per day.
2. They don’t have economy or compact sized cars so when they try to upsell you a ‘standard’ car, decline… you’ll get one anyway! (hooray for having enough spanish language knowledge to read the sign behind their counter instructing their associates to do just this).
3. Check-​in is slower than molasses. Seriously. It took us upwards of an hour to drive away. The owner was the one helping us while an associate tapped on her phone and rolled her eyes at my insistence that we not get scammed.
4. The tack-​on fees are outrageous and might be illegal. I have my paper bill and have sent a copy to the BBB as the fees look to be totally fictitious compared to published Florida taxes/​fees for rental rates.
Our car was nice and was mechanically and physically sound. That was the only plus but THAT IS WHAT YOU ARE PAYING FOR. The address on Unilocal is wrong, don’t use it for your GPS. Pick up at the airport was speedy but it seems we lucked out with that. We actually Über’ed back to the airport because they had no estimate of when the shuttle would show up next. 14 days later I still have a $ 500 hold pending on my CC bill from these folks, that is straight up ridiculousness. Further, I had to dispute several charges from them that could not be explained to me by their agents and I never received a bill for (this was outside the rental cost). When I submitted the dispute to Citi, a representative called me back and said this place was flagged in their system for erroneous charges —– so they make a habit of these sort of antics, cute.
All in all, steer clear. It’s not worth the money you ‘save’, the time you waste or the hassle of making sure they aren’t racking up your CC bill with charges. if there was a zero star option, I’d have chosen it.

After a rough flight on Friday the 13^th, the fantastic gentleman at the counter (didnt catch his name), upgraded us. Thanks for turning out day around! Awesome service!

This was the worst customer service experience I’ve ever had. First, we arrive in Orlando only to wait for 25 minutes for their shuttle to come take us to their shady office about 10 min from MCO. then when we get there, I show the incompetent employees my confirmation email which says that amount I pay at pick up is $ 33 only to find out he has now upped that to $ 79 PLUS a mandatory $ 200 deposit because of the «mandatory laws in the state of Florida.»
After all that and paying all this extra money, they don’t bring us the car we requested online or even anything similar but a crappier car they called an «upgrade.» When I try to argue as to why I haven’t been given my car — the manager Juan, who is the worst part of this whole experience comes out and asks me and my boyfriend if we’ve been drinking! He accuses us of drinking because we we are contesting his crappy service! I offer for him to breathalyze me, of course he declines
We ask for a full refund which we get only after a great deal of prodding. When I ask for his name to file a complaint he begins singing a completely different tune and apologizing. Basically we told him to shove it and went back to the airport to rent from a reputable company, which alerts us that all of the BS insurance and «state requirements» they told us we had to have was a complete lie.
Literally the worst experience I’ve ever had. I wouldn’t recommend to my worst enemy. I wish there was an option for zero or negative stars!!!

This place is sh*t that’s dried up after 4 days.
Worst service. Cars are all broken. Was pulled over with first car they gave me for broken trunk. Second car wasn’t any damn better. Rude staff who don’t care about you. Saw them yell at customers and police came to intervene. No deal is worth this type of treatment and safety risk. This place should be shut down.
How can i rate them lower than 1 star. A star stills says they somewhat deserve.
Here is my rundown:
From August 16^th to 18^th I had 3 different rental cars with you as part of my 9 day rental. The first car I was given had a broken trunk that would not close & I was pulled over for this. I was yelled at & told I had an attitude by your representative who gave me the 2^nd car. The 2^nd car I was given had NO WORKING HORN. I was unable to properly be defensive driver as I could not warn other drivers. The 3^rd car constantly told me to have brakes inspected. I am looking into reporting Rentmax as they should not be in business.

This company is horrible!!! They don’t even deserve one star. We got to the bus station to wait for them. We called several times to tell them to pick us up but no one was there. We waited for like an hour!!! This is unacceptable!!! The guy even got mad at us when we called him to ask if he was on the way. No apologies at all!!! The worst customer service ever! Very rude and impolite. We decided to give up our deposit 15 $ and change to sixt rent a car (not sure if it would be better or not)
They are totally a scam company!!!

All bull*ish!!! The online deal is too good to be true. They are adding extra fees for using a debut card, toll fees, and service is beyond horrible! I’ve watched numerous people come and go and complain. We’ve been here for over an hour and the line is super long. Don’t waste your time and go with a better rental car company at the airport!

I am going to write exactly what happened and let the viewer’s of this review judge for themselves…
I traveled from Houston to Miami on 7÷16÷15 @ 5:30 PM to 7÷20÷15 @ 7:00 AM. I flew into FLL and was flying out of MIA. The rental car prices from round trip FLL was almost $ 200. And picking up in FLL and dropping off at MIA was almost $ 300. When I checked round trip MIA, I saw the golden rate of $ 73 with Economy. So I landed in FLL, took the shuttle to the Tri-​Rail (awesome) and took the Tri-​Rail to the MIA Rental Car Center (awesome). And as instructed online, you walk out to the Shuttle Area and an Economy van would pick you up to take you to their off site locations. I waited less than 5 mins for the van.
Got to the off site location (kind of shabby, but who cares?). Waited for 5 mins. Told the Clerk I had a reservation and he asked for my license. Although I currently work in Houston, I still technically live in FL. He informs me that there is a company policy that when renting to FL Residents, there is a $ 1000 hold on my credit card and that there is a 50 mile limit per day. I was astounded. This does not apply to anyone else. I did not see any of these policies when making the reservation. He informs me I can purchase an additional 200 miles (total) for $ 20. Which I do because I have to or otherwise be charged $ 0.49 per mile. I inform him I have my SunPass (toll) and he says if for any reason they receive any notifications from SunPass, I would automatically be charged $ 25 per day. Left with no other options, I sign the paper work and get the car.
Of course I didn’t notice all of the issues with the car prior to leaving… except that it stank inside of cigarette smoke. First thing I learned was that the left brake light was out. Then the horn did not work. Then that the car had no spare. I called Economy and told them the issues and they said I could come all the way to the airport to switch cars. I asked them if they could bring me another car. They hung up on me.
I returned the car in the am, drop off was easy and they took me directly to the terminal. That was nice. I checked my credit card and I see the charge for the car posted + additional mileage fees. The $ 1000 charge was authorized but not posted. I probably won’t rent from them again. I don’t like surprises (especially bad ones). As long as they don’t slam me with unwarranted charges, I will keep calm.

THANK YOU ECONOMY RENT A CAR YOU ARE MY FIRST SHITTY REVIEW.
If i could write minus stars i’d definitely put –10* not even zero star.
Customer service is terrible, amigos barely speak english.
We made a reservation through Priceline and per Priceline offered an insurance for us on their web page we also paid for this insurance .
When we went to Ghetto rent a car, this Amigo tells me that Priceline insurance wont cover anything i have to buy theirs. Amigo told me that Priceline is like Google, make searches and books. Ignorant Amigo, poor Amigo.
Anyways, so we were forced to buy their insurance, thanks to Priceline they talked to us and understood how unprofessional this rental company is, they have refunded us the insurance.
Pay more and book it from other big companies.
Dont let their cheap daily rental price fool you, you will end up paying same amount when the amigos force you buy this buy that blablabla.

Scam scam scam!!! We showed up and they wanted $ 1000 despot to rent the car then they make you rent a toll tag for $ 10 a day.
STAY AWAY!

If the car was free, it would still be of questionable value. Walk 20 minutes to find the shuttle and hope one is there. Then wait 45 mins to get a car, that was not the type you reserved!
And gif forbid you have an early am departure! You need at least an hour to return the car!
It is not worth it!
Only positive was the car we asked for, mustang soft top, wasn’t there, and after refusing to accept the Beatle they wanted to pawn off, they «found» a Camero convertible.
Waited 30 mins more to clean it.
Of course it was filthy inside, but dripping wet outside!
Walk, run, but move on. Not worth it.

I rented another car from Economy again this week. They gave me a new Explorer Limited I was the first person to rent this car it still had the new car smell. The staff has not changed the same friendly employees are still there. BTW I reserved an economy car then upgraded at the counter and saved money.

If i could I would give this place a 0 star.
My flight was delayed 2 hrs and i was stuck in flight so i cudnt call to let them know i will be late so they cancel my reservation without trying to reach me. I go to their office snd they say sorry we dont have cars. Irresponsible people jus walk away without replying and leave us there. I tried to convince saying ill pay double but no one cared. I saw kayak and they had several cars jus didnt wana give it. They said book online but we cant give u.
Finally had to go to anothet rental car center to get it.
NEVER BOOK HERE!

They definitely try to nickel and dime you here. We reserved a Ford Mustang convertible (or similar) and got a vw bug — those are not similar in my opinion. They also had a camaro convertible on the lot that I could upgrade to for 25 $ a day. Next they asked if we wanted insurance but we declined since we already carry insurance. They then asked for our insurance card which we didn’t have (who carries their insurance card on them?) — they, of course would sell us insurance for another 20 $ a day. Instead I opted to spend 30 minutes trying to get a hold of an
Insurance rep at 10am on a Sunday. They were friendly especially Freddy the driver but definitely would not go back to this company again.

I just saw the credit card bill and discovered that (no big surprise), the company had gone ahead and charged me the additional $ 250 fee for NOT returning the car. What a joke. I called my credit card company, got all the additional and fraudulent charges permanently removed from my card (Thank You Citibank Master Card) and learned from my agent at Citibank MasterCard that I was her second customer today to call and complain about this ridiculous firm.
Save yourself a lot of aggravation and don’t go to these guys. Rip Off.

Freddy our driver was awesome! Kind, speedy and fun to talk with!!! He rocked!!!
Slow service though at the rental center.

This place is an absolute joke!
This has got to be an insider location slash local hangout that consists of a girl fussing w/​her bank on her dying cell phone (no, she can’t use mine), the guy who walked in with broken luggage that he clearly knew was broken before he boarded the plane, a sassy traveler that wants you to believe that she is well-​financed, the group of African Nationals, the sound of cars being repaired just 2 feet away, and employees using their cell phones to complete transactions/​reservation ALL on some back, dusty road in Miami – right next to a Greyhound…
My cheap ass boyfriend even used me to try to get out of the reservations, but we drove that hunk of a junk like it was a racecar!!!

Congrats Economy, you get the honor of being my first one star review. I booked this online at Orbitz for what I thought was an amazing deal. I was picking it up at 3pm and returning it at 7pm the following day. They clearly charged me for two days and additional taxes and then also for the rental insurance that I purchased through the site. That was the easiest part of the whole ordeal.
First of all, this place is off terminal so it requires a long walk through the airport, a train and then a shuttle to get to this rather small, dingy location. Even if the rest of our experience wasn’t horrendous, I would still pick a company with a car on site and save yourself precious time on this trip. Our shuttle driver, Fred, was the best part of this entire ordeal. He was a nice welcome to Miami and he gave us an excellent recommendation for dinner. Then we got to the rental location.
It’s located in a somewhat sketchy neighborhood, so I would be nervous being a female returning a car after dark or early in the morning. Once we got in, the wait was not that long to get to a rep. And then the games began. First, there was the insurance. After playing games as to whether we had adequate coverage, they tried to convince me that the one I bought was not good and that it would take me a year to get my money if something went wrong. Thankfully, I had worked with them in the past, so I knew they were legit and stood firm. As soon as I mentioned I had experience with them, the guy backed down looking sheepish, so I assume they pull this con on other people too who haven’t worked with the company before.
Then there was the dance about the SunPass. «There are no roads without Sunpass, so you HAVE to get it… at $ 8 dollars a day and yes, we will charge you for two days because your reservation goes over 24 hours by 3 hours» Ah, but you conveniently forgot to mention that there is a toll by plate option. I bring that up and they are like well, the company will charge you $ 25 dollars for each time you use it. Excuse me? While both of these options are ridiculous, the $ 25 per toll was just too much. Ok we’ll get the SunPass… I guess. Then we waited literally 20 min for a car to «open up». Even though our rep apologized for the delay, it was still ridiculous how long we had to wait.
Then, after all that drama, They told me that my reservation started at 7 and I was early. When I showed them my Orbitz reservation made 24 hours ago, they said I would still have to pay for an extra day. I told them that my Orbitz reservation covered both days and I was not going to pay extra. They tried to convince I was wrong and at this point I got fed up, canceled the reservation and had a lovely ride back to the airport with Fred.
As far as I can tell, they hook people with low prices online and then hit them with ridiculous fees and sketchy changes when you’ve actually made the long trek out there. This place was unprofessional and shady to the extreme and I would definitely stay away.

I needed to rent a car to drive from Miami to Cape Canaveral and back. I went to
(a subsidiary of Priceline), entered the dates I wanted to pick up and return the rental, and Economy Rent A Car had the best deal at just under $ 10 per day. Including taxes and fees, it was about $ 32 to rent a car from 2 p.m. one day until 7 p.m. the next.
My frustration with this rental company began when I went to pick up the car. The paperwork said the pickup location was at Miami International Airport. I Ass/​u/​med that meant the rental car center at MIA where all the other rental car companies are located. I got there and couldn’t find any signage for Economy Rent A Car. I called the number listed on the paperwork, and someone answered right away. He told me they weren’t located at the rental car center, but they had a shuttle that picked people up between bus stop 1 and 2 every 15 minutes. I said «bus stop 1 and 2 at the airport?». He said yes. Right! Back on the tram to the airport to find bus stop 1 and 2. I looked at all the signage and could find no bus stop 1 or 2. I asked a police officer, he had no idea. I Googled it, no joy. I called Economy Rent A Car again. This time I was told the bus stop was over at the rental car center, I’d see signs after I got off the tram. Right! Back on the tram to the rental car center! Getting off the tram, I saw signs for Metrobus, and signs for the different rental car companies (again, Economy Rent A Car wasn’t listed). Finally, I happened to see a sign for off-​site rental car shuttles AFTER I entered the area where the major rental agencies have desks. I went outside and found the shuttle for Economy. Here’s a hint, guys… First, if someone calls you, telling you they can’t find your company at the rental car center, DON’T confuse them by mentioning bus stops 1 and 2, and don’t mention the airport. If they’re already at the rental car center, simply tell them to walk outside and follow the signs for the off site rental car shuttles! SIMPLE! Second, when someone rents a car from you, please list these instructions ON THE PAPERWORK you issue to them! Your «directions» cost me more than an hour, lugging my bags around with me that entire time!
When I got on the shuttle to go to Economy Rent A Car, it was pretty beaten up. The guy kept pressing the (well worn) switch to close the door, and it wouldn’t close. He slammed the shifter into park to check it, and the door closed. I explained he probably had to be in park for the door to close. He drove us to their facility, pulled onto the lot and tried feverishly to press the door open button several times. Nothing happened. I called out «Did you put it in park??». He shifts it into park, and voila! The door opens. Rocket scientist!
I went inside and got behind a family of 4 who were already being waited on. There were 3 attendants behind the counter, none of them even looked up. After a few minutes, one says without even looking at me, «If you have your paperwork ready I can take you over here». I walked up, gave him my credit card and license, and right away the sales pitches and upcharges start. «Florida residents have a 200 mile per day limit. If you go over 200 miles per day, we’ll charge you 29 cents per mile». I replied «Well, I’m going from here to Cape Canaveral and returning this car tomorrow. That’s more than 200 miles per day, and 29 cents per mile is excessive». It also angered me because those extra charges weren’t mentioned in the paperwork when I agreed to rent from them. Him: «Well, I can just charge you an extra day of rental, it’ll be cheaper that way… I can activate the Sunpass for you for $ 8, that will get you through all the toll booths». Me «No, I’m taking I-​95 up and back, no turnpike, no toll roads». He then gave me an iPad and asked me to sign in 2 places, and initial a bunch of others. While I applaud them for using an iPad app and going somewhat paperless and using new technology, you had to press each of the «sign here» marks which would open a box seconds later that you would sign or initial, then you’d press save, and after several more seconds, it would close the box. I had to initial in 5 places, and sign in 2. Due to the slow response time of the app they were using, this took a lot longer than simply signing a piece of paper with a pen would’ve.
They did give me a nice car, better than the economy I paid for, so no complaints there; The issue I did have is that, when I took it off their lot, it didn’t have a full tank of gas and they required I return it with the same amount. After they gave me crap directions and then ended up charging me an extra days’ rental due to unwritten policies, you can bet that when I was refilling this car, I was watching the fuel gauge like a hawk; I wasn’t giving this company one drop more fuel than it had in it when I drove it off their lot!