Dollar Car Rental

I chose this location because I wanted to avoid the airport taxes. I still paid 40.00 for a cab. Once we found the place we were not treated very well. Understaffed and frustrated, we were rushed out the door. There was an option to purchase a «Plate pass» for the tolls 72 dollars! I said no thanks and that I would pay the Tolls on my own. I signed the paper and was on my way. NONE of your tolls allowed us to pay cash. We dropped the car off, caught another 40 dollar cab and headed back to the airport.
A month later I got a bill for 81.24 from
. This was for my 6.04 in tolls and FIVE separate 15.00 administrative fees. 75.00 In administrative costs on 6.00! Although it was undoubtedly buried somewhere in the contract, there is a fee «per toll» I NEVER would have expected this to be 15.00 PER TOLL!
This is a scheme! 6.24 In tolls 75.00 in administrative fees. What a crock! This is not right. Other rental car places charge 4 to 5 dollars per day to use the pass. Know where you are going ant how you are going to get there!

Da habe ich den mit Abstand schäbigsten Mietwagen meines Lebens bekommen.
Das war ein Mustang Cabrio für 14 Tage. Die Jungs vom Valet-​Parking beim Hotel waren immer sehr bemüht den Hobel schnell in die Tiefgarage zu bekommen…
Innen gereinigt war der –wenn überhaupt– nur oberflächlich: Flecken in den Sitzen, Müll in der Mittelablage.
Ein anderes Cabrio war nicht verfügbar (ich hatte 2 Monate vorher geordert). Am Ende bekam ich dann was Klimpergeld (50 USD oder sowas) zurück.

I used Dollar car rental which is in the lobby of the Thunderbird hotel the last time we visited Miami. On the day we were supposed to collect the car we couldn’t for various reasons and so I called them and asked if we could reduce the rental by one day but collect the next day (obviously I didn’t expect any refund). They said yes no problem. On arrival the following morning to collect the car, the lady at the desk said that I was a ‘no show’ from the previous day and therefore the rental was cancelled. I wasn’t happy and explained that I had called and someone had agreed I could pick up a day later. Eventually she agreed that she would reinstate the booking but wouldn’t give me a refund for the lost day (I hadn’t asked anyway). To be fair, after she had agreed this, the rental procedure went smoothly, the car was as expected and I didn’t have any further problems although her attitude throughout the transaction wasn’t particularly friendly or warm. Next time I might be tempted to book with another company although collecting from the hotel we stay in is easy.