Crocs

The staff in this store is truly incredible. The manager of the store, Nicco, is one of the nicest people you will ever meet. Not only did she help me find the perfect accessories for my Crocs, but she also engaged with me on a personal level and told me about her favorite pins (is that what you call them?) to put on her shoes. Very, very nice individual and one of a kind — you don’t see these type of people working in retail often!
The store was also very clean, and merchandise was easily accessible and organized.

I’m going to be honest… I’m not a Croc lover, however I assimilate with people who swear by them. So I walked into the store & mind you it seems like total MADNESS, the store is packed & it smells like, well… rubber. But the staff is super helpful. A woman named Shelley helped us & when they didn’t have the color we were looking for, she personally called 3 stores until she finally found them and had them FedExed overnight. She took ownership of our needs & spent her time with us even though the store was overfilled with people. Glad to see customer service is exists in Miami!

I will never understand how a store in a mall whose business is primarily brought in by tourists can have such poor customer service?!?
This small store is packed floor to ceiling with crocs of all kinds, this is good for those who have already bought into the croc hype. For me, it’s a major distraction, there was too much going on and despite spotting a few employees no one came up to me once to ask me anything!
On top of that the store looks like a Kindergarten class went in there and tore the place apart, seriously guys I get it there are people in the store ²⁴⁄₇ but a little cleaning up goes a long way to make an impression on a customer.
To top it all off the guy at the register basically shooed me out, I couldn’t even ask him how to get the pins on the shoes (maybe it’s a dumb thing to need help with but I did). To him and the rest of the people at the store, thanks for making me less excited about crocs.

When Crocs first came out I uttered a «Oh HELLZ NO» when I saw that ugly rubber clog. I didn’t care what anyone said about how comfy they were, there was no way I was wearing that.
Eventually they came out with a flip flop. hmm. ok… I have a weird love for flip flops so I figured that to walk around the house, well hey why not?
Since then I have become addicted to my Crocs and am thrilled they have started to make new styles. Every time I pass by I spot something new. I never, ever thought that Crocs would be able to move from cart in the middle of the mall to an actual store in the mall with enough different styles to fill it up, but they do! I was quite impressed with the selection. Service was good, it could be since they are new but I hope they keep it up!