Conrad Miami

At the end of the day, my partner and I felt that the Conrad Miami was a mediocre hotel, but I would say caters more towards business people than tourists or luxury travelers anyway.
We meant to stay here two nights, but our flight was canceled because of weather, so we stayed here only one night. We arrived very late in the evening because we had to go straight to our dinner reservations, so we showed up basically at midnight. At that point in the night, the hotel knows what rooms they have available, and yet even though we are Diamond members, they didn’t give us an upgrade. That was a downer except for the fact that our original reservation for two nights was upgraded to an oceanfront suite. However, at this hotel, even «oceanview» is not saying much because it’s in downtown Miami with a lot of bigger buildings masking the view.
It was absolutely nothing special about the room itself. I would say that the general upkeep of the hotel is poor, which is disappointing for the Conrad brand. I’ve seen some nice Conrads around the world, and a general rule of thumb is that the Conrads not in the United States are much better. There was a general state of disrepair throughout the property, which I did ultimately take some pictures of.
The breakfast, while it did have a nice view, had a very small selection. There was an omelette stand, which is nice, but then a very paltry amount of breakfast pastries and breads. It was almost like being at a Hampton Inn, to be honest.
Overall, I don’t think that I would recommend the Conrad Miami. The service was perfunctory, and the rooms were boring. The location is kind of random, and only business destinations are walkable. I would add that even though I didn’t eat at their «wine bar» hotel restaurant, it looks like every boring hotel restaurant you’ve ever been to.

Our trip began with little fanfare from N. Carolina on business to Miami, Fl staying the Conrad Hilton in the financial district… We found our way from the airport to hotel a little frazzled from the traffic but were welcomed by a young gentleman named (sp.) Enrique… None the less he was very pleasant and respectful and seemed to understand our trip woes, he set us up with our room and invited us to enjoy the wine and cheese room during our stay… That in itself made our stay wonderful but what made it fantastic was the other staff members we found throughout the hotel… The young French staff member who worked in the wine/​restaurant/​bar area impressed my wife with his politeness but she didn’t get his name, French accent, young man… Then there was Sergio, the epitome of customer service, always with a smile and Meagan completed the staff that I wanted to mention with her pleasant smile, yes sir, no sir… Whoever is teaching the customer service is spot on… You need something, this staff so here for you… If any person speaks of Miami, I will be speaking of the Conrad first because that’s where they put us, first…
The hotel room was a very nice room with the normal amenities, espresso coffee, cappuccino, there is a cost to the refrigerator items and snacks but it is stocked nicely, the garden tub is sinfully large, huge towels and anything can be restocked with a phone call… Room service was quick and the portions were more than expected… We enjoy a white noise element while we sleep, they sent up a fan, perfect… They did not miss a beat, when I had a minor food spill on my shirt the two wonderful ladies working in the restaurant/​bar area were quick with club soda and a Tide pen… Wow, you have to stay here, to experience wonderful customer service…

Amazing. The only bad part is we only can stay one night. Service is impeccable and even better if you’re an HHonors member. The room is clean, bed comfy, bathroom amenities are top notch. Don’t miss this place!
Also, we didn’t go to the pool bc an employee we found told us we have to go across the street! Whaaaat?

Brandon at the front desk is the man. He was welcoming and provided great customer service to us. Thank you, beautiful room, we will be back.

Beautiful hotel! I’ve stayed at a regular Hilton Hotel before but Conrad takes it to another whole level of luxury.
I came to Miami for an Ironman Triathlon race and chose this hotel because it was so close to the venue where the race was taking place.
The design and architecture of the building is so sleek and modern. As soon as you pull up in your limo/​bus/​whatevafloatsyaboat you are met by the valet dude and bell man.
Didn’t really need the bell mans help since I’m a big boy. When you first walk into the lobby it may seem a bit confusing because you think it’s the lobby but it really isn’t? I was told to go up to the 25^th Floor and to check-​in there. Uh okay!
I went up to the 25^th floor and voila! The lobby is surrounded by big large head to toe Windows with a gorgeous view of the bay and Brickell St.
Beautiful artwork all around the floor, small convenience corner with little to-​go supplies for purchase.
On the same floor, the bar is also located. I didn’t get a chance to check out the bar but every time I walked by it was kept busy. In fact, one of the times I walked by it was roped off for a wedding reception. So yeah, it’s pretty nice. During the early mornings there was a breakfast buffet being held. (Not included according to the cooks).
Let’s get to the room. My room was an all-​in-​one kind of unit. It included a full kitchen with a dishwasher and full-​size fridge. There was also a full-​size washer/​dryer included.
The bathroom, OMG! Love it! Very spacious walk-​in shower. An oversized bathtub with a mirrored wall — HOT!!! ;)
The bedroom had a large queen bed, with the normal stuff like a tv and closet — yada-​yada-​yada.
Living room had another TV with a pull out leather couch and table. The patio was okay. It was overlooking the bar with a somewhat ok view of the bay. It’s weird because it’s an indoor patio.
Overall, I stayed here for 4 nights and I loved it. Next time I’m in town, Conrad will be on my places to stay at list again.

Checking out today, but felt compelled to leave the Conrad an outstanding review before we left. My husband travels to Miami for work and this hotel is predominantly business travelers and foreigners, with few children insight. That being said, everyone from the breakfast buffet, front desk, conceriege, bell hops welcomed us with bright smiles and first class service. I have a 1.5 and 3.5 year old and everyone was receptive to their needs and stopped to check on them. The view is beautiful, rooms comfy and modern, stocked full of everything you could need and quiet hallways so you cant hear your neighbors after a long day. Look forward to staying here next trip.

I want to give this place 5 starts because the service and employees were so nice and hospitable. I came in from a run all sweaty and the concierge on the first floor gave me a cold bottle of water as I walked by. That was on point. Also, the hotel is pretty, the view at the lobby is nice, and I had no issues with the room. I also liked the shower.
Problems:
–Wifi is not free for guests? I am not a Hilton VIP whatever member. I do not want to become a member. But that appears to be the only way to get free wifi. Not only that, if I want to buy wifi as a hotel guest it costs $ 13 a day. You kidding me. In Los Angeles, free wifi runs like water does in Miami. You get free wifi everywhere. I can’t believe I had to pay for that.
–The hotel lobby on the 25^th floor and having to use two elevators was annoying. I kept hitting down when I wanted to go up an vice versa. It takes some time getting in and out of your hotel room to the street. The pool area was just OK.
–Breakfast was expensive for what it was. Not to say the breakfast was bad, but wow that was pricey.

I visited the Conrad to get pampered one afternoon as part of Miami Spa Month.
I was impressed by the professionalism of the staff from my very first call and it was really easy to book a treatment. I even called back a couple days later to try to squeeze someone in at the same time and, while I had to leave a voicemail, they called me back within minutes. This kind of service is a relief.
I opted for the Guava Bamboo Facial and Stress Be Gone massage for a steal at $ 99. It was my first facial and the esthetician walked me through the entire process beforehand so I could relax during the treatment. The massage focused on the neck and back which was just what I needed. In between, I hung out in the relaxation lounge which was small but equipped with tea, water, nuts and magazines. The spa’s bathroom also doubles as the fitness locker room… It works. Overall, as long as you’re not looking for the ritziest spa experience but rather, a really refreshing visit at a great price point, I’d recommend the Conrad!
The hotel’s layout can be a bit confusing as the lobby is located up on the 25^th floor then you have to go to the elevators to get to the spa. In the heart of Brickell, it’s clear this spot is popular among the business traveler crowd which makes sense! I’d definitely be more than happy to stay here.

Never fails to disappoint. The hotel has great location and nice building but everything else is mediocre. Every element of service is cheap — from spare toothbrush to breakfast buffet. You can get a better breakfast at Hampton Inn. People working at this Conrad have zero sense for quality. It all looks good but is run by poorly trained low standards management. They should reclassify it as 3 stars for poor service, low quality and stop calling themselves Conrad.

Talk about exaggerated. Yes. The hotel is beautiful. But it stops there.
I was in Miami for work for three months. Now, I’m a Hilton loyal for 10 years. But for a 4 diamond luxury hotel, this one falls flat all around except for looks.
I have been a Hilton Honors member for years. Thick or thin, always loved the hotels and the choices. May have to change my mind after staying on two separate occasion for one week each in July and August.
First night, I got back hungry to the hotel, so went to the Level 25 bar for a meal. Ordered a burger medium. When it got there, it was WAY overcooked. Second night, I got in room dining. An hour late. And they blamed it on phone issues. Still trying to figure out what phones have to do with my meal.
Then, the rooms. They look nice. But the first week I stayed there, the walls were so thin that I could hear the conversations on both sides of me. There went my sleep for the week.
And THEN, there is the part where they are not honoring my Hilton points. My company does not issue company credit cards and have all the hotel stays direct billed to the company credit card. Now, I have stayed for HIlton for 10 years, including last month, where this is NOT an issue. Then I get to this hotel, who, citing policies, will not honor me my points. Spoke to the director of Front Desk, Tanja Steinhofer, who together we called Hilton Honors and spoke to a manager, who specifically noted to her that «for business travelers, Hilton honors the points despite the company being billed for the room charges». I stayed at the Hampton Inn all of July and no issues.
Maybe this is why all my colleagues stay with Marriott. Took me over an hour to check out to iron out their «policy issues» and was late for my own meeting, just to get my own room folio (which they also refused to give me a copy initially) for my expense report. For that first week stay, took me over 2 weeks to get reimbursed due to «Hilton policies» of not giving me my own folio for my own stay.
Marriott looks REALLY good right about now.

I stay mostly at Hilton Brands but this was the first time at one of their Conrad Hotels, but it won’t be my last. First of all it is in downtown Miami a great location and absolutely grand. Everyone from valet parking to the maintenance guy in the hallway were pleasant and welcoming. On top of that, they looked at my file and noticed it is my birthday next week, upgraded me and had a slice of birthday cake in my room as a surprise. That’s customer service! The only slight negative the buffet breakfast was good but not worth $ 31(includes tip).
Overall highly recommended, don’t stay anywhere else!

The Conrad is a wonderful hotel/​spot in Miami. Whether you’re stopping at Atrio for dinner, enjoying a drink on level 25, staying in the hotel or have a residence there, everyone goes above and beyond to make it a memorable experience. The staff is so friendly, helpful and welcoming. It’s a home away from home and I highly recommend it.

That extra touch that really stands out. The Conrad Miami off Brickell is on the upper floors of a skyscraper providing excellent Bay Views with a degree of separation for peace and serenity. The décor is tasteful, streamlined and understated.- very restful feeling. Nice aroma throughout as well. The staff are very friendly and helpful. The rooms quiet and very comfortable. Each room supplies robes and slippers for guests. The fitness room next to the spa is the most spacious and well equipped hotel gym I have visited — multiple treadmills, cycles and elipticals, free weights, universal type machines and many others. The pool and tennis court are adjoined on another rooftop. The hotel restaurant offer a balcony for fresh air and a nice view while dining. This hotel stands a level above and is worth a visit on your next trip to downtown Miami and Brickell!

Very nice, service is very professional. I came back from work all full of dirt and the staff did not know how to greet me…:) they were not sure if I was a guest of a worker! It was funny to see their confusion since I was totally not their typical guest.
The room I had was great fantastic view of the city and super comfy bed. Love it!

Despite the plumbing issue (issue during the time we were here), this hotel is very nice. The staff is friendly and the scent of the whole area is so fragrant. Smells like sweet tea. It’s the potpourri they used they said. The bed is comfortable with amazing pillows that you can melt your body into.
Just wish the mini fridge wasn’t fully stocked, so we can have room to put our drinks and stuff.
Check in counter is on level 25.
Hotel is walking distance to many restaurants in downtown.

I feel bad about having to drop this hotel down a notch because I still stand by my original rating of the room itself. My second time staying here got off to a very messy start and I feel it’s my «yelp» duty to report on the experience.
I am an American Express Platinum card holder and one of their perks is a program called Fine Hotels that offers rooms in hotels with extra perks such as room upgrades, $ 100 credit for dining or spa, free breakfast and even sometimes free nights. I used this program for my prior and this stay. I made the reservation in the fall of 2014 for a stay in Jan 2015. I was contacted in Dec 2014 indicating that this hotel no longer is participating in the program but will honor the terms regardless since I made the reservation in 2014. This already sent my worry meter off thinking something is going to not work out right.
We arrive on Saturday Jan 17^th in the evening and they do have our reservation and they give us an water view room. The room was one fourth the size of the room we previously had. There was no sofa, one chair with ottoman and a desk chair. The bathroom was nice and the «water view» is bogus because there are multiple buildings blocking the view. (you get a sliver) The next morning we discovered the toilet didn’t flush either and when we went to get our free breakfast and they didn’t have me down as part of the package. I went to the front desk to clear that up. I also went to the front desk to find out about the room itself. We were told that the night before they ran out of suites and gave us «best available» (a handicapped room with a broken bathroom) However, I was in luck… a suite was available immediately. So we moved our things there and spent the rest of the stay in bliss.
Here’s the problem folks… what would have happened if I hadn’t complained? They would have left us in their «upgraded room.» As a Fine Hotels member and a gold HHonors member I am very disappointed with this stay and will most likely move on to other properties in the area such as the Mandarin Oriental or the Four Seasons.

Overall service is superb, valet, front desk and servers at the restaurant, all were very friendly. Also if you are a gold or diamond member of hhonors you get access to the wine and cheese room, its a nice spot to grab a glass of wine and snacks before heading out to dinner.
Parking is expensive whether you self park or valet (its a $ 10 difference). But everything else is awesome about this hotel. I could see how it could confuse some people since the lobby is NOT on the ground floor, you take an elevator to the lobby of the hotel, and then another elevator to your room.
I tried the breakfast buffet a few of the days and the selection was very good and fresh. Because I’m always running late, I had to ask for a box to go, which the servers were more than happy to give me.
Highly recommend this hotel! and will definitely be back.

I love Conrad’s from having stayed at a couple of them in Asia so it is really nice when I run into them in the US and have an opportunity to lay my head down in one closer to home. It is the luxury brand of Hilton and is not as over the top as a Four Seasons or a Ritz but is also much less stuffy and formal. Décor is modern and sleek and this property boasts a remarkable 25^th floor lobby with commanding ocean views. There is no exec club here but upper level loyalists are rewarded with a 3 hour nightly wine and app reception in their intimate restaurant wine room where I noted that their wine offerings were decent and not low level Château du shit like you often find at complimentary wine receptions. My loyalty also resulted in a room upgrade to what I can only describe as a condo on a high floor overlooking the ocean. It is well worth joining their HHonors loyalty program and being loyal to the Hilton brand for these types of perks. The only pathetic part about this is that I am here alone on business and feel kind of monastic in such a nice room. The employees are friendly, the service is great… someone always looking to help me with something and the location is convenient if you need to be in downtown Miami. No question, I would choose to stay here again.

Admittedly, I would dock ½ star for the over-​priced dining here, but everything else really balanced it out. Beautiful hotel, attentive staff, comfortable room, and good location.
I was a bit confused when I arrived here, not realizing I needed to take the elevator to the 25^th floor to even check in. Because I’m Hilton Honors Gold, I was upgraded to one of the ‘condo’ units, and it was spectacular. Living room, kitchen, and bedroom. Giant bathroom with separate tub and shower. Nice aromatherapy amenities. Plenty of towels.
The bed was sooooo comfortable, I almost couldn’t get out of it in the morning. Nice, big pillows, perfect for hugging when in alarm denial. Bed nightstand had a safe for valuables/​laptop.
Living room sofa and coffee table as well as a chair and ottoman and a working desk set up. Both wireless and wired internet, which I’m happy about since I travel with my own wireless router that gives me a little more of a sense of security. I also love that the living room TV worked with the StayConnect app on my phone. (I don’t know why the bedroom TV wouldn’t work with the app.)
But the kitchen, that’s where I fell in love. Full-​size fridge with ice/​water in the door (no stressing about bottled water). Stove, oven, microwave, dishwasher, pots, pans, dishes, glassware, and a friggin’ washer/​dryer combo hidden in a cabinet. Oh, and don’t forget the illy espresso maker. All of which made me sad I was only there for a few days. (I did use the washer/​dryer, though. It’s a little weird, very slow, and the dryer kind of steams the clothes instead of really drying them, so I took them out for fear they would shrink.)
The only thing that really bugged were the prices at the restaurant and room service. Seriously pricey, IMO. I think an average lunch/​dinner was in the neighborhood of $ 40.00 for one. Unfortunately for me, I love room service. I mean LOVE it. ESPECIALLY with the Conrad Concierge app (I know, another app), but really. the fact that I could order my room service from the app and know the total price (with service charges, etc.) and when it should arrive? LOVE. All hotels need to implement this, STAT!

I stayed here with my boyfriend while I was in Miami for a long weekend. He was staying there for a few weeks while in MIA for work.
The Conrad is right on Brickell; it is just a couple blocks away from Mary Brickell Plaza which has TONS of restaurants and shops. Great location. There are lots of places to eat right on Brickell too. It’s in Miami’s financial district and near lots of other hotels. I actually liked staying here better than on South Beach.
Totally enjoyed my short stay there! The staff was incredible and catered to any need or request. Our room was pretty basic but we didn’t spend a lot of time there so it was fine. We lucked out and had a really nice view over the water and part of the skyline.
We used the concierge to order cars whenever we went out to dinner and when I went back to the airport. Room service is 24hrs which was nice for early AM coffee or a late night flatbread. Room service was a little slow but not awful but VERY PRICEY. You’re in Miami though so what do you expect
I only went to the pool once b/​c it was pretty windy and there was a lot of other stuff we did all weekend. Pool was fine. There’s a bar at the pool which was nice.
The hotel’s bar LVL 25 (on floor 25 haha) is pretty nice, and I’ll leave a separate review for that.
The biggest complaint I have is their weird elevator situation. From the ground floor/​entrance, you have to take the elevator up to floor 25 to access any other floors. We stayed on 21 so then we needed to take a separate elevator back down to 21 from 25. It didn’t happen while I was there, but boyfriend said one or more elevators didn’t work during the three weeks he was there.