Citibank

This bank has a horrible service, you call on a Saturday because your account is on hold from a mistake that they made and you are simply screwed because that department is only open from Monday to Friday and without any remorse they tell you call back.

I dread coming to this branch but it’s the closest to my office. They are extremely slow in the drive through and don’t even greet or say good bye when you leave the drive through lane. They just send back your deposit slip. Very poorly run branch. Out of 6 banks I visit to make deposits, definitely worst experience.
Big improvement since I left the prior message. The monitor works now and someone is actually attending. Very nice too! And finished deposit in less than 3 minutes.

Brand new building in one of the busiest intersections in Westchester gives you a feeling of how important Citibank is in the financial markets. The building is practically state of the art, with two drive-​thru lanes, indoor ATMs, handicap ramps and doors, and plenty of parking space.
Inside, frosted glass separate the personal bankers from the rest of the bank and still give the place a feeling of continuity and flow. The tellers are behind a glass window, as is the safe. Bathrooms have a modern décor, and are nice enough to want to replicate at your home, let alone the fact that there are facilities available for customers.
Service is a tad slow. The tellers and supervisors must still be figuring out the kinks and communication skills. I didn’t like that no tellers opened up as the line grew longer, even though there was staff walking around trying to look busy doing nothing. Other than that, great location and beautiful building.