Chase Bank

Horrible branch and staff. You will end up waiting 30 minutes or more for a simple transaction. Try Citibank across the street.

I’ve banked with BOA for yeeeeeears!!! But I couldn’t pass up on their promotion of $ 300 for opening a checking and savings with them so I decided to walk-​in and give it a try! Especially since this branch location is at walking distance from me, I thought it would be convenient to have!
Within 5 minutes, I was greeted and assisted by personal banker Octavio. He helped me get my accounts set up and explained the details and requirements on how to obtain my bonus promotion for signing up. He also helped me get all set up for online banking.
For having been a busy Saturday morning my wait time and set up was minimal compared to past banking experiences. In my opinion, I received prompt and professional customer service! So far, I give chase a 5 star review!!!

I love this branch, everyone is very helpful, they can print cards on the spot. Is usually not too crowded. Shout out to Octavio, Jamal and Esperanta…

I’m very disappointed with this bank! I was a customer when was Washington Mutual and I have an issue with my account a mistake with my deposit. I made a deposit and somehow went to another account and I loose that money after months of investigation. I decide to close that account immediately. Now I try to give a chance on the new administration as Chase and for second time totally wrong. I visit this brach to open a personal account and a business account for my company! I get there around 5:41pm the person how ask me «Can I help you?» Was rude!!! I said yes, I need to open an account!
Response: Are you sure? We close at 6pm and the process will take around 45 minutes.
Me: Yes no problem.
Bank: Ok take a seat.
Two other persons was waiting to be attended. The associate. Ask to one of the client, can I do something also for you?
Client: yes I need my debit card
Bank: Ohhh, I don’t give it to you?
Client: No
Bank: jajajaja busy day!!!
After almost 30 minutes. 6:13pm an associate Viviana walk to me and ask
Bank: are you waiting for?
Me:Open an account
Bank: well I’m sorry but the bank it’s close!
Me: the gentleman at that office told me he will help me!
Bank: As I mention we are CLOSE! You better come in an hour business, I can make you an appointment.
Me: I been seating here for more than 30minutes
Bank: we are close and it’s nothing we can do.
Me: ok
I walk out very upset!
I’ll found a better Bank how will be available to help me
with my financial needs…