Care Resource

This place is the absolute worst place I have ever, ever encountered in my 58 years. I have been a client for all of 1 month and I am walking away, I will go without health care rather than be insulted, ignored, degraded and disrespected by these lazy S.O.B.‘s as they do you there. Nobody EVER answers a phone but when you go there they all seem to be busy talking on the phone. The Ryan White referral department has yet to once complete a referrals for me 3 damn times I’ve interacted with them and zero is the times they actually did any damn thing (I am still waiting on my 2 referrals from LAST week, how the hell am I supposed to maintain my health if they can’t do their jobs.) I have tried to complain about the terrible service to their main office but guess what, they are just a damn incompetent as the rest of the lazy bastards go figure huh! The first time I called the receptionist parked my call on an idle line that just rang and rang, the next time I called, 2 days later still trying to complain about the lazy bastards at Ft. Lauderdale only to find they are as lazy, the receptionist swore and promised she would call up to Ft. Lauderdale and get an answer for me and call me back, LIAR!
DO NOT GO HERE FOR ANY REASON WHAT SO EVER YOU ARE BETTER OFF TO GO WITHOUT HEALTH CARE THEY ARE NOT INTERESTED IN MAINTAINING YOUR HEALTH THEY ARE A DATA MINING ORGANIZATION THAT CONSTANTLY ASKS YOU QUESTIONS THAT HAVE NOTHING TO DO WITH YO HEALTH CARE, THEY GATHER THIS INFO AND SELL IT, THEY ACTUALLY MAKE MORE MONEY OFF OUR INFO THEN OUR HEALTH CARE — DO NOT ANSWER THEIR QUESTIONS AND SEE HOW FAST THEY KICK YOU OUT.
The most infuriating thing is they simply ignore you, you are not important to them, they do not care about you! I am and will follow all the way through with a formal complaint with Ryan White on the federal level, they should not be receiving federal money and not provide health care, they are stealing from us!

Care Resource is under new management. I think Klara has retired. Staff seems unhappy now. Not sure what direction this nonprofit is heading in.

I am a stage 4 cancer survivor and must have follow up visits with my UM DOCTORS EVERY 3 month. I have missed the last 2 appointment at UM BECAUSE UM has not been able to get in contact with Care source Nakisha for a referral. I have another appointment tomorrow so I tried contacting care resources for the past three day and no one answer nor do they return my voice messages. when they finally did today they forwarded me to an answering machine. So I am currently sitting in their lobby waiting for the past 15 minutes to make sure referral has been taken care of. I decided to call their office while waiting in their lobby phone does not even ring as I was staring at the receptionist that by the way was checking his FACEBOOK. So I do not know where the phones ring too but it printed me to leave a message because they were attending to another patient. I was the only one sitting in the lobby and receptionist was free (sorry checking his FACEBOOK).
I will get my referral hopefully and apart from this review I plan on contacting Humana (my insurance carrier) and have them place me with a doctors office that actually cares about their patients!

I signed up for the Healthcare Marketplace and selected Dr. Gershman as my doctor on my HMO plan. Biggest mistake in my life (health care selection at least). I came down with a cold/​sinus infection and needed to see a doctor. I called Care Resource to make an appointment and was told that they’re a «family practice» and I needed to get an appointment for an hour before they could see me for my cold. And the earliest they could see me was 2 – 3 weeks out and if I had an issues with it I needed to contact my insurance company. I reported the doctor’s office to the insurance company and I was promptly removed from having Dr. Gershman as my HMO doctor.

This review is for Dr. Klara Gershman @ Care Resource. Dr. Gershman is a wonderful doctor with an interest in her patients that you rarely find anymore. She is thorough, takes her time, answers questions and most importantly… she listens! Wait time with appointment at both locations (Sobe & Biscayne) has always been less then 20 minutes.
Staff is professional as well.

This is the most incompetent and unprofessional testing center I have ever dealt with. Not only did I wait a full 2 hours the day I came in, BEFORE I was even brought back to the testing room, the woman who gathered my information was completely dense and under-​qualified.
Additionally, I did NOT receive my results in a timely manner (it’s supposed to be within 2 weeks) AND I had to call 3 times in order to REMIND them to email me my results.
These people are supposed to be helping the community by offering free HIV/​STD testing but this testing center is only a complete burden to work with. Shame on them.
YOU CAN BET I WILL NEVER GO BACK TO CARE RESOURCE.

the worst experience ever. First, as a new patient, you CAN NOT make appointment over the phone, you have to go in person to make an appointment. Who does that ?? I had to go through this since my all other option were booked for the year end. I went to Miami location but they said they could give an appointment to Dr Klara Gershman in her Miami Beach location. I said ok.
During this process, I mentioned that I would like to have an annual check up but when I arrived they said they had to schedule me for another day for the test. Out of desperation, I accepted. After the test normally the doctor would call up and go over your results over the phone. They said the test results would come in 2 days so I had to call them to check. You would think that would work, right? No. after calling 6 – 7 times different dates and times, nobody picked up so I had to go to their office. I asked the doctor call me when she gets a chance but instead someone else called said and everything is ok. I said I would like to have the results so I could compare with my prior ones and they said I need to come back to their office. Never ever going back, not sure who goes there.

Care Resource is an awesome non-​profit group. The firm I used to clerk for did all their pro bono work, so I got to know some of the staff pretty well. Check out the thrift store on the beach near Lime (sorry, can’t remember the name) — all their proceeds go to benefit Care Resource — a great cause!

Care Resouce is an amazing non profit organization. I worked with them for White Party. I have developed a wonderful relationship with their staff and will continue to do so in the future.

Fast and free same-​day HIV testing available here. Friendly staff, nice lobby and offices, and everything seems to be in a better shape and better run than the SoBAP in South Beach although SoBAP serves its purpose as well. This one just raises the bar.