Brickell Shoe Repair & Alteration

As of now they have just ruined a pair of brand new $ 330 shoes that I just bought. I took them in to get shampooed and they were returned to me having look like they just aged a year. One of them is in great condition, the other is ruined. They look like they are from 2 pairs of the same shoe bought at completely different times.
Even the cashier remarked that they did not look the same at all. I will update this review as this unfolds but luckily I have documented the whole experience and will be taking them to small claims court if need be. Hopefully they will fix the problem they have just created.
And the hem/​taper job I received was mediocre on top of paying for the most expensive hem/​taper job in my life.
Update — January 19^th, 2015 — I went in today to see if they had fixed it and the shoes looked exactly the same. The cashier said I will not be charged for it because they are messed up. I told her that I would then need to her to partially refund me on my shoes because I just bought them and they were in substantially better condition before. She said no and then when I asked her for the owners number she refused. She said the owner would tell me the same thing, and I said, okay, let me hear it from the owner then. She then offered to give me her number instead to which I told her if I needed to talk to her I will go there. She continued to insist on giving me her number and then after 10 minutes changed her answer and said she is the owner of the whole company. I am now in the process of finding the owner and contacting him or her. If this isn’t resolved I am getting a 3^rd party professional opinion and using this in small claims court. I just want my shoes fixed.

I have been going to this place for shoe repairs, tailoring, and handbag repairs ever since 2009. By comparison, the other shoe cobblers in Miami have charged equal or more, their hours aren’t as good as Brickell Shoe Repair and the quality of work isn’t nearly as good as Brickell Shoe Repair. I will continue going here as long as they’re here!

I just went to their location at Mary Brickell Village and they were polite and professional.
Did a great job with shoes. They look brand new!
And I see complaints on the prices but I find them fair and worth the value.

Got out from work quickly to get on time before they close at 6pm… I get at 5.550pm and… they are closed! Not reliable. Mgmt should check customer service and hours!

They moved locations in the beach to a bigger and nicer place. I’ve been to this location, and they have great customer service as well.
They also opened up a new location in Miami Lakes. I haven’t been to this one yet, but I’m definitely going to recommend it to my friends that live nearby!

Wow… I brought them a pair of italian shoes that were in very bad shape… I love these shoes and to be honest, I thought fixing these shoes was a lost cause…
Well, when they gave them back to me, I couldn’t believe what I saw… They looked almost as good as when I bought them, 15 years ago!
Great job guys! Thank you!

I wish there was a zero star rating because that is what this place deserves!!!
I refuse to believe that the exceptionally rude young lady is the owner because if so someone needs to call the Better Business Bureau and shut this place down immediately for its horrendous customer service. If she is not the owner she claims to be then young Kathy should be fired ASAP.
When i came in to pick up my 2 pairs of pants i handed her an Amex card to which she rudely asked me if i could read and if i could then why couldnt i read her sign that says Visa and Mastercard. When I told her i did not have any other card she told me to find some cash or else she was not letting me have my pants. I have been to other businesses that do not accept Amex, it is not a big deal, but the attitude of this young lady was beyond unacceptable. When i approached her about her sour attitude she said it was justified bc i was trying to take my pants without paying… seriously???
I hate this place and will never ever bring them business again and i hope they close down.

Read the other reviews and STAY FAR AWAY! This place is so shady, and as others have noted, the owners are RUDE!
I brought a leather duffle bag in to have one attachment of one of the handles reinforced. As others have noted you pay upon drop off. When I went in today to pick it up, the bag was in the exact same condition I dropped it off in. When I complained, the girl behind the counter called the owner over. He insisted that he had stitched the handle. I insisted that it was exactly the same and he hadn’t touched it. He then said that he reattached it-​but it wasn’t unattached when I brought it in. He was extremely rude and would not offer any compromise. So here I am out $ 20 for a bag that they did zero repairs on! Terrible, terrible rude and dishonest service. Avoid at all costs!

DO NOT TAKE YOUR CLOTHES HERE FOR TAILORING!!!
I took a dress to get hemmed, it was given back to me so crooked that I am not sure it can be repaired. I also had a bathing suit top that needed to be altered, gave her SPECIFIC instructions of what not to do, and she did exactly what i asked her not to. Unbelievable.
I demanded my money back for both items and the owner YELLED AT ME. I have never experience such horrible customer service in my life.
DO NOT GIVE THIS BUSINESS YOUR BUSINESS. How they are even still in business is baffling.

There should be an option to not even give 1 star to this place.
NEVER TAKE ANYTHING TO GET FIXED HERE. I AM WARNING YOU!
I took a tennis shoe to get the bottom of it glued and they managed to somehow rip the side of the shoe which is now UNWEARABLE.
Then when I asked for my $$$ back since they broke the shoe in a way that I can’t use it AT ALL, the owner said the he had done his job and that what happened was not his fault that who I should call is Nike to complain about the shoe’s material… and the way in which he said it!!!
Come on, they rip the shoe while «fixing it» and then he has this arrogant & condescending attitude??? WOW, in this date and age he should know better than to act like that when I was complaining about HIM BREAKING THE SHOES THAT NOW I CAN’T WEAR AT ALL.
I can’t believe how with their horrible disrespectful customer service and their prices the place still exists. I’m warning you all. Don’t risk it! If I would have just glued the shoe myself I would still be able to wear it.

Don’t trust any of your belongings to these people. I took a pair of Nike tennis just to have the sole glued, instead they completely destroyed them to the point that I will have to throw them away. When we complained to the owner and asked him for a refund, he had the guts to tell us that we brought them in like that, that he would not take responsibility, nor give me a credit. WHY on earth would I take a pair of destroyed snickers to have the sole glued back?
Trust other Unilocalers! You’ve been warned.

Absolutely love this place! I dropped off 5 pairs of shoes and they made them look new! Great service and professional work!!!

I cannot rate them on results of their work because I didn’t stick around long enough to find out. This place should go out of business for their lack of customer service.
Although I’ve never paid for any of their services, I have walked in there more than once. The first time was when I first discovered the little place, conveniently located right next to my office building. I walked in and asked how much it would be replace the stoppers on the tip of the heels of my pumps.
«$ 8.50,» the young woman said.
Reasonable, I thought. Then I asked, «And how long before they are ready?»
«Three business days,» she replies. Aside from the fact that I didn’t like her tone, this struck me as rather long for a simple switch of that tiny piece of rubber found at the tip of my heels. I walked off a little dissatisfied.
The following time I visited their store, I decided to give it another shot in asking again. I’m not sure if it was the same woman behind the counter, but it might have been, being that this woman was also young and that she answered my questions in the same nasty way.
The last and final time I walked in there, I had come with my shoes in hand, ready to bite the bullet on how long it took to repair my shoes and how this woman could not crack a smile. I wanted my shoes fixed. If they could do that, so be it. This time, I noticed a sign on the counter that explained that, as a new policy, a $ 15 minimum charge was required in order to use a debit card and that you must pay in full upon dropping off your item (s). Before services rendered? Really?
When the woman said, «you have to pay now,» I explained to her that I did not have cash, and she packed my shoes back into the bag I brought them in and handed them to me.
That was really the last straw for me. Had the young woman cracked a smile at all when I walked in the door, a simple «good morning, how can I help you?»… Had she looked up at me when speaking to me and not remained looking down at whatever it was that she was doing… Had she had any decency while dealing with a customer… then I probably wouldn’t have stormed out of there. Yes, the «pay in full before services rendered» policy annoyed me, but I could have gone to a nearby ATM and requested their services anyway, had she known what CUSTOMER SERVICE really is!
Bottom line, I would rather take my shoes to a store that requires me to drive 15 minutes out of my way in the middle of my working day but that I know will treat me with respect and kindness than ever go back to Shoe Repair & Alteration at the Mary Brickell Shops.

I gave them one star only because I could not post my review without it. The worst example of customer service I have ever experienced. They ruined an expensive pair of shoes and then they denied ruining them. To add insult to injury they said that «I didn’t know how to walk» and that’s why the shoes were damaged. And this was the response by the owner. People like this should not be in a service industry.

As far as men are concerned. Repairing a heal is not rocket science. While they have a nice website and post their prices, $ 28 to repair a heal is steep!
The beach has it for anywhere from $ 12 -$ 18. I always thought the beach was more expensive I guess not in this instance. By the time I was done I was spending $ 51 bucks to repair a pair of $ 200 shoes.
This included rubber soles, heals, and a deep clean. That’s 51% more expensive then their competition. Is there really that much to placing a rubber sole on the bottom of a shoe, replacing a heal, and polishing it?
I don’t think so.

For whatever reason, I never considered getting my shoes repaired until recently. Typically, I just go buy new ones until I messed up the heel on my favorite black heels & couldn’t find them again in the store. I was AMAZED at how easy & inexpensive it is to repair shoes! They came out looking fab again & I can’t wait to rock them out.
The customer service at Brickell Shoe Repair was top notch, and my shoes were ready again in 2 days. The guys even said they would have been able to remove the blood spatter from my camel leather handbag if I hadn’t let it dry! Wow! I loved that bag & was as upset over ruining it as I was upset over ruining my head in the texting while walking incident!
From now on, I will always take my favorite items to Brickell Shoe Repair before retiring them. :-)

They are kind of pricey but i have nothing to compare them with but they do a pretty decent job and are friendly. Also I did not have to pay anything until i picked up my shoes so I’m not sure what the reviewers before me are referring to.
A new protective sole and heel on my black ankle booties came out to about $ 28.00. They look great.
My black leather oxford Repettos on the other hand did not come out perfect but they look better. i needed them to polish and glue down a piece of leather that started to peel. When i came home with my shoes it was already lifted and I hadn’t put them on yet.

First and foremost, all I have to say is that this is the only shoe repair & alterations store that I would trust any of my belongings with. They do a wonderful job, and are very affordable.
Even though the shop’s entrance is in an alley way, it’s quality that matters. And they have a shop at Brickell also, both offer great service.
Many don’t agree with the policy to pay first, but you have to realize that if they don’t charge and you decide to leave your items there and never pick them up… then who ends up losing? If this is too much of a hassle, then just go buy a new pair of shoes :)
And to quote a previous review:
«Since when do COBBLERS think their services are so important they can demand immediate payment?» There is NO reason to disrespect a person and their line of work. They are hard workers, and if you can’t appreciate their work then YES go elsewhere.
I DO recommend supporting this business and I’m extremely pleased that I chose to go to Brickell Shoe Repair.

I visited the Miami Beach branch of this business, located in an alley between Alton Rd and West Ave. Needless to say, the location is less than desirable. You can easily miss this nook of a shop, which is located behind barred windows next to the back kitchen exit for a Chinese restaurant.
The shop is tiny and the air circulation is poor, so it is warm inside.
I dropped off two handbags and two shoes. The young man behind the counter was to the point, while Spanish language radio blared in the background. I explained to him what was needed, and he listened.
He obtained my phone number and slowly input the information for each item into their system. Finally, he said they would be ready on Tuesday (five business days later, ok) and that payment was $ 32.50. I said ok, and stood waiting for my ticket. «Payment is due now, ma’am,» he said.
«Oh, when did that change?» (me, confused as I’ve been here before)
«A while ago.» (him, staring)
«Hmmm, that’s odd. Why would you have a policy in which customers pay for services before they are rendered? I’ve never heard of that.» (me, annoyed)
«Well, that’s the policy so you can either pay now or go somewhere else.» (him, rude)
Clearly, the latter was my choice.
Since when do COBBLERS think their services are so important they can demand immediate payment? I can’t bring myself to participate in that policy; it’s just inappropriate and I don’t know who agrees to that nonsense and gives them business.
I recommend against supporting this business and I’m glad I chose to go elsewhere.

I brought three ratty beat-​up shoes and one pair of expensive designer shoes here. I figured with the beat-​up shoes I had nothing to lose — the leather around the heels was torn and they were so worn down you could see the nail. Had it not been for this place being across the street from me, I would have thrown them away.
The little old guy here did an amazing job. They certainly don’t look like new, but I do not have to be embarassed about wearing the shoes anymore! I told him to be careful with my designer shoes and he gently took care them on the spot for me, for free! The other pairs were $ 8 each.
The down-​side– the shop is only open during regular business hours and until 2pm on Saturdays. So I plan to drop shoes or alterations on Saturdays and pick them up the next. Also, I can’t vouch for their English skills as I spoke Spanish.
I was so pleased with shoe repair that I just dropped off a dress with a strap that needed fixin’. Great neighborhood shop!