BrandsMart USA

I have 24 rental properties and spend tens of thousands of dollars on appliances and I have spent a nice chunk of that at Brandsmart in Kendall. Most recently I had $ 2000 worth of appliances delivered to a property on Thursday 1÷28÷16. While I was not there to receive delivery personally I trusted the appliances would be in good condition. When I got there Sunday and removed the plastic film I discovered the refrigerator had some dents in the door. I imagined it would be a simple matter to have either Brandsmart replace the item or instead offer a discount. Instead I called and spoke to a «John Michael», which may not have even been his real name and he told me that I would be responsible for a 20% «restocking fee»? I was incredulous that they would expect me to be penalized for their failure to deliver the item in new condition. I patiently explained to him that I will never spend another dollar in Brandsmart if this problem was not fixed at no cost to me and to my satisfaction. He couldn’t have cared less. So… consequently, I will do all of my shopping elsewhere and I encourage others to shop at places that stand behind their products and value their clients
UPDATE: I did get a call from Eydie Bowe who was very apologetic and pleasant and went out of her way to make things right so all is well.

DO NOT BUY ANY APPLIANCES FROM BRANDMART! I REPEAT — DO NOT BUY ANY APPLIANCES FROM BRANDMART! I don’t care how cheap it is or if they are giving it away. They have very poor customer service and their warranties are not worth the paper they are printed on. I purchased a washing machine from them a few years ago. It broke a couple weeks ago. They took a whole week to come look at the machine only to tell me after 10 minutes that they need to order a part and that they would call me. Well, it’s been a week and still no call.
How is it that the mom & pop repair guy can fix a washing machine on the same day or the next day but a big company like Brandsmart takes weeks just to get parts?! And who knows when my washing machine will even be fixed.
Believe me, spend a few more bucks and buy your appliances elsewhere. I have never had such a bad experience with service from a large company before. I would give them negative stars if I could!

Worst customer service EVER! On November 11^th, 2015 4:30pm, I purchased a portable air conditioner. These things are heavy, about 90 pounds. I took it home with me, and mind you I live on the second floor. As I unpackaged it, I realized that it’s missing the entire window sliding kit, plus other miscellaneous connectors, and adaptors. I immediately called the appliance department, and according to Ernesto, I didn’t need to bring in the unit, they will help me find the parts I need. NOT! As I arrived, the manager looked furious, he tells me that I needed to had brought the unit in, I told him that I called in and that Ernesto told me that I didn’t need to bring it in. He further complained that I needed to have brought it in order to find a suitable replacement part. «Mind you, they have the exact same model unit on display.» I told them, I cannot bring this back, I live on the second floor, this is a great inconvenience for me, and no one wanted to help me. The 5 sales people vanished, including the manager, as they acted like they were going to help me, they did not, they just avoided speaking to me. 30 minutes later, still no word on anything, they just left me alone. They all just fled like flies. The person who sold me the unit, I was not particularly happy with her reaction either, as she complained to me that «The unit was sealed», implying that the unit was complete. IT WAS NOT COMPLETE, I’m sure someone returned this unit, and they repackaged it! These «sales people» just sold me a unit that was returned, and didn’t even bother to check that all the parts were complete before repackaging it and reselling it to an unsuspecting customer. I had to go to home depot, lowes, and other stores to try to make a makeshift window sliding unit, with no luck. There is no elevator where I live, and it’s such an inconvenience for me to move a 90 pound unit again 2 flights of stairs. I have decided to just repackage this and ask someone to help me carry this thing back for a return. I am VERY disappointed at the way they handled this, or NOT handle this situation, I am very PISSED OFF because they IMPLIED THAT THERE WAS NO REASON THAT THE PART WAS MISSING. GEEEEZE I AM NOT A LIAR!!! Someone obviously dropped the freaking bomb, and no one wants to take responsibility for it.
This is not what I expected from «Brandsmart»

I’m never buying anything at BrandsMart ever again. I used to shop here A LOT but stopped with the rise of other retailers like Best Buy, Tigerdirect and online retailers.
I recently bought something at the Brandsmart location at 4320 NW 167 St
Miami, FL 33 054, and went back to return it to this location at 7260 North Kendall Drive
Miami, FL 33 156, after keeping it for a couple of weeks and decided wasn’t very good. When I went back I learned that their return policies are basically non existent. VERY FEW ITEMS have a 30 return period, others have 7 – 14 day return period and tons of items have a ZERO DAY return period buried in the receipt.
The sooner they go out of business the better. BUYER BEWARE. NEVER AGAIN.

Bought a TV in the shop and paid for an extended warranty for 3 years. After one year the TV got broken. The store didn’t want to be responsible for the repair, they ask to call to some service center, after one month and 6 calls to that center they promise to change the TV but nobody said when. As a result one month without TV and a lot wasted time. Extended warranty from Brand Smart is a lie, they take the money but do nothing for the customer satisfaction. Don’t buy in that shop.

Ok so my wife bought a tv while it was on sale in there, and financed it, the salesman Julio, lied to her and told her it was 0% for 6 months. Turns out it was only 0% for 90 days!!! So anyways we went in to make a payment on it, there was 2095.00 left on the tv, so I paid them 2 months on the spot of 658.00 dollars, and when she told me the remaining balance was 2,11.58 I almost lost it!!! The balance went up, I couldn’t believe it, I almost had a brain aneurism in the store. NEVER EVER FINANCE ANYTHING FROM BRANDSMART USA, They will bend you over their cashier counter, without lube and no pillow to bite!!! If something’s on sale, go in there and pay cash for it! Or use a trusted credit card company! Do not do not do not use their financing program! You’ll regret it and want to go home and eat your own pistol at the end of the day!!!

the other reviews are true! i went to brandmart for the memorial day sale hoping to buy a new tv. i walked all over the tv section saying out loud, «i’m ready to buy right now!» some employees raised their heads and looked in my direction but did not bother to walk up and start talking to me. the employees who WERE helping customers were focusing on families that had no idea what they wanted.
i did my research and came in ready to buy but eventually gave up after waiting around 20 minutes to be assisted. what really ticks me off is that i decided to avoid this whole mess and simply order the item online for pick-​up. BIG MISTAKE. the item was in stock, so i expected to receive a pickup confirmation e-​mail within 24 hours or less. the order confirmation e-​mail stated very clearly to not show up or call the store before receiving the pickup confirmation. so i waited…
and waited…
and waited…
finally after several days, i decided to call the store. after being transferred and put on hold a million times, i was finally told i could come pickup the item. immediately after i hung up with them, i received the pickup confirmation e-​mail… yeah right.

Lots parking. Small location. I had to hunt someone down in this store for help and even then they just pointed in the general direction. I got what I needed and headed to the check out. They had 3 registers open and seemed that the cashiers took forever. They asked who helped me. Ummm… no one they were all busy talking to each other or I just wasn’t buying something expensive enough for them to help me. Then my the credit card machine didn’t work and they had to take an imprint of my card!!! Come on really? With all the technology you have nowadays you are still doing that. No Bueno!

If I could rate this location with 0 stars I would.
I’m going to keep this review short because it’s just not worth the stress but management does need to know what’s going on and fix it IMMEDIATELY.
We ordered a product online to pick up at this location (in which it showed it was already in stock). More than a week goes by and still no confirmation to pick it up. At this point we call the location and get hung up on by THREE different people in three different occasions because they couldn’t answer our simple question or just didn’t want to help us. We then persist and call some more and just get transferred all over the place to just eventually be hung up on again after multiple rings.
This is a HORRIBLE way to treat a paying customer. Management is NON EXISTENT here because none of their staff treat the customer with any regard or respect.
Last time I’m doing any shopping here.

The store has good prices. Just don’t buy the protection plan. It is a rip off. You are at their mercy and they give you the type of run around that makes you want to quit. I purchased a protection plan for almost $ 200 for my refrigerator and once it broke I have done nothing but place daily calls. Three weeks out and I still don’t have a resolution. I need the refrigerator to feed my family and there is no hope of getting this done anytime soon. I will never buy anything worth a protection plan here again. Best buy and Walmart have never let me down.

I hate this location. Had a semi-​demoralizing shopping expericene here the Sunday the 9^th-​before Veteran’s Day.
First Grievence: A youg lady handing out flyers doesn’t offer me one. I actually slowed down and kind of paused for one-​thinking I would be helping her out by voluntarily taking one off her hands. She just stands there with like 300 flyers pressed against her chest. I realized that she had chosen to not give me one.
Rejection? It’s a free flyer. I’m pretty sure anyone who walks in the door is a flyer-​worthy customer. So yes-​I was offended that after having positioned myself for a flyer I was ignored. I was about 2 feet away from her! Felt like a dork.
Second Grievence: I walk through a soul train line of four employees having a conversation. I wonder aloud (away from them) how no one even said hello to me. I start viewing the tablets for like 10 mins while no one approaches. Some eye contact was made but NOTHING came of it. Two are facing me and two have there backs to me. It’s a small area where the tablets are so and I’m walking up down repeadedly touching tablets and looking though the different prices.
I’m pissed that none of the employees so far think I’m worthy of being acknowledged. I march back to the front and get a flyer. Then I march back to the tablet counter and start looking more thoroughly for 10 more mins. NOTHING. No ‘hello’. No ‘do you have any questions?’. I finally look up in exasperation when someone asks from aisles away if I need help. I’m 5 feet away from 4 employees not doing anything and Vicki has to come from another area and assist me!!! I almost said NO and that I was about to leave but I let her help me. It wouldn’t have been right to take my angst out on her. It’s not her fault the youths in front of me didn’t think to offer help. She even checked back on me 15 minutes later after I said I need time to think about the first two selections she showed me. Four tablets later (after I was very hesitant and she didn’t look annoyed at all) I got the Lenovo A-​10, which was twice as much as I initiially wanted to spend. Vicki also convinced me to purchase a 2 year warranty without being an overbearing salesperson. Didn’t even roll her eyes when I called my mom for a 2cd opinion, haha. She also introduced me to the guy working the ‘furniture department’ just in case I didn’t realize they had one… I hadn’t. He was nice.
I only want to make my purchases with Ms.Vicki. Apparently she is one of few employee’s who thought my money was just as good as anybody elses. The first 6 must be seasonal hires who don’t understand the sales world or common courtesy. Although one-​her name might’ve started with a ‘M’ –she had straight bangs and loose wavy hair kept looking at me like she wanted to say something. As if she wanted me to engage her to get things going. Flyer girl had already irked me so I wasn’t up for starting the convo. Atleast ‘M’ made a minimal effort. She’s probably still warming up to approaching customers.
I hated my tablet for a week because I hated the experience buying it. Almost returned it. Even though Vicki aplogized for the oversight of her peers, I still left wondering what it was about me that was unappealing. Maybe my bookbag? Maybe my bandana? Was it my soaking wet feet implying that my chaffeur didn’t drop me off? This big goofy umbrella? Do I look broke?
Find Vicki. Leave happy. Solid purchase. I LOVE this tablet.
Make sure you wear a fur coat-​if she’s not there you’ll have to attract the employee’s somehow! Or go to store further south.

I like this store, have a lot of nice item but sometimes are a little high price. And this one is a little small.

Rude staff and management.
Be aware when buying their insurance for electronics as this usually don’t cover common issue that may arise from normal use. Also they would not replace the merchandise instead a tech is sent for repair and this takes between 1 to 4 weeks.

I love that this Brandsmart is so close to me because otherwise I don’t think I would ever think of going there. I have bought my TV, laptop and now Ipad Mini there. Since I have their card, I take advantage of the 6 months FREE interest deal they offer.
I was helped by a nice guy yesterday and he took his time with my family and I to select the best tablet for my brother whom we were getting for.
They don’t offer the biggest selection but it’s big enough and they do offer really competitive prices.

This Brandsmart is not like the others I’ve been to. It’s quite small and it seems as though they do not have as many products as many other stores. I like that the sales associates do not hound you down and annoy you like the other stores though. I hate to be bothered after I’ve expressed that I don’t want help. Good spot to stop to grab something quick, not really to settle on. I’d go to the bigger stores.

After 10 years of loyal history with this company I WILL NEVER BUY ANYTHING FROM THEM AGAIN! I spent two hours saturday buying four new appliances for my home and today the evening before delivery I called them (since they didn’t bother to call me about the delivery) and the very rude operator tells me that everything I bought is on back order! Just earlier today I donated my old appliances to the Salvation Army so I have no appliances! I tried to always support this business because its one of the few family owned businesses that still exist, but it is obvious that this owner has no idea what’s going on with his business. This is the 2^nd time they let me down and I will NEVER try Brandsmart again… STAY AWAY FROM THIS PLACE!!! If I could give them 0 stars I would!

Lots of salespeople. All very helpful. Good prices (I think). I love this location.

I’ve come to this BrandsMart USA location a few times, both when in the area and decided to stop in and browse, and also when I was in the market for a computer or small appliances.
As I’ve mentioned in my review of another BrandsMart USA store, in general, while their stores can feel more like warehouses with tacky signage that looks like it could’ve been created by a grade school art class, their salesmen either all swarm you or are non-​existent (no happy medium), it can feel more like a flea market than a store given the clientele and the way they scurry about making their purchases, their salesmen generally aren’t terribly knowledgeable and it can be tough to comparison shop in the store itself because their labels and signage sometimes lack a lot of details (their website is better at giving more detailed info.), at the end of the day, provided you’ve done your homework, it’s generally difficult to beat the prices you’ll find at BrandSmart, especially on electronics. I’ve purchased things like TVs and laptops at BrandsMart in the past, and have comparison shopped at Best Buy, Tiger Direct, Wal-​Mart, Target, Amazon, etc. and I generally ALWAYS find the best deals and lowest prices at BrandsMart. I’ve even bought things like range hoods here for above my kitchen cook top, as their prices were so attractive!
To me, dealing with the other minor annoyances I mentioned above is worth it, because, at the end of the day you’ll save $$, and you’ll get the same exact product regardless of whether you bought it at BrandSmart, or spent a bunch more $$ buying it at Best Buy or another retail store.
It should be noted that this store is not as large as the one off the 826 a few exits from the Golden Glades Interchange, which also means they may not have the same variety of products, and definitely means they don’t carry the same amount of stock.

While from the outside this looks nicer than the average BrandsMart, inside it’s still the same warehouse-​like mishmash of electronics, as crowded with humanity as a train station in Mumbai. And these people are all in that crazed-​consumer state that I loathe; it’s this scarcity mentality, like «if I don’t get that flat screen TV on sale NOW, everyone else will.»
There are a lot of employees roaming the floor here, so I get the sense that if I actually needed help, it’d be pretty easy to come by. However, when I go shopping for electronics, I usually have done a little bit of research and have a very pointed idea of what I’m looking for. I want to walk straight to the item I’m looking for, pick it up, carry it to the register and be out in 5 minutes.
Unfortunately, BrandsMart never seems to have exactly what I’m looking for, and this location was no exception.
Stores like this have a lot of different kinds of merchandise, but aren’t really that great in any one particular area. Plus, they are unnerving and generally unpleasant to shop at. This store makes Best Buy seem like a tranquil Buddhist temple by comparison.

if you’ve been in one Brandsmart store, you’ve been in them all. I like the fact that this store is smaller than other Brandsmart stores (the other 2 are huge and overwhelming).
they’ve got all the electronics you’re used to seeing– televisions, microwaves, cameras, washers, dryers… you get the point. there are 2 floors of electronic goodies.
i like the location too… the other stores are in both extremes of the city and this one is conveniently located on kendall drive.