Better Shoe Repair

This is a follow up to my review dated 4÷26÷13 and I have gone back to the Town & Country Plaza location at least 6 times to retrieve my shoes and they still cannot find it and they have not given me the credit back on my VISA card.
On one of my visits I met the co-​owner and she also said she is looking for my shoes and they called Michael Better and he too has not made an effort to resolve the problem except to say they have never lost a pair of shoes. They also took my phone number several times and as of the day my shoes went missing, no one has ever called to say they haven’t found it and offer to give me a refund. This is disgusting and a total lack of value for a customer.

Save yourself the headache and take your hard earned money where it will be well spent!
I have been a customer for several years and have had shoes repaired (resoles and heel tips) in the past with no complaints. Their prices weren’t really competitive, but the location was convenient and they got the job done, so I never complained. My most recent visit, however, left me a very unhappy customer.
I dropped off a wedge heel that had been chewed by a dog. I brought both shoes and was told to only leave the damaged one for repair — needed work on the back of the insole due to bite marks and rope/​espadrille needed gluing back. I was charged $ 19.26 for this and was told to return 1 week later.
When I picked up my shoes, I was very disappointed with the work. They simply attached a patch to cover up the bite marks and the rope corners were bulging out. I was told if I had brought both shoes in, which I had, they would’ve replaced insoles of both shoes and there would be no sign of damage. The owner convinced me to pay another $ 16.05 (at this point I had paid almost what the shoes cost me), and that he would fix them himself, guaranteeing me a job well done. They were not ready 3 days later (Fri.), as I had been told, so I returned the following Mon. (6 days later). To my surprise, NOTHING had been done to the shoes, AND there was a sticker mark with writing left on a heel — when I complained about this, the employee simply said «it happens». I was appalled — never in my life had I left an item I paid to be fixed and expected to be fixed, and found it in worse condition than when I left it.
After 3 trips, I demanded a refund for the second charge (I should’ve demanded a FULL refund) and polishing off of the mark that was made. I felt taken advantage of and completely distraught by the customer service provided, not to mention, the awful repair work. It is no surprise that I will NEVER be returning to this shoe repair nor be recommending it ever again.

I’ve been a customer for years and would have recommended this repair shop hands down but was very disappointed in my last three visits. The service they give my shoes is excellent but unfortunately can’t say the same for my wallet. I spend money on shoes so they see my Chanel and Christian Louboutin pumps quite often.
So often they sometimes end up there to get resole before I wear them. If their service was expensive to begin with then I wouldn’t be complaining, but that is not the case. They went from charging me $ 28 to resole a pair of pumps to $ 50. I approached the repair man to see if they had upped their prices and he said no, that they have always had «fixed» rates. I then asked why I had been charged a different fee for the last three pairs I had brought in and the mumbling response was not sincere.
Bottom line, he lied. Fixed means no change in service. My feeling is he was charging me more because they were designer shoes. All my shoes (same style) were getting the same service so there was no need for difference in price specially someone like me who is very familiar with the prices being a loyal customer for more than 10 years.
I will never recommend or give them my business again. I may have lost a couple $ 100 but they lost a loyal client.