BB&T Bank

horrible services last night I went to deposit money in the ATM and the atm ate my money I came as soon as they opened to seek help a lady by the name yesenia Marin was extremely rude did not care she said she would call the claim department in a couple of hours REALLY no you are going to call right now and get this situation handled I had demand and get loud in order to get actions made she was extremely rude and stank bb&t is a joke I’ve banked with Bank of America and chase and have never had an issue with any of those branches maybe because bb&t is a knock off brand once this issue is resolved I’m closing my account every staff member at this bb&t location is extremely unprofessional and don’t look for any help from yesenia at all she won’t care you are better off just calling the claim services your self and handling it !! You don’t play with people’s money it was $ 220 now I’m going to have wait a week to receive that money I swear bb&t is a joke

Probably the worst bank that I have ever worked with. Refused to close my account over the phone. Made me go to the bank to speak with a manager. Then refused to close the account and made me come back the following day. Then, refused to notarized a document on the day that I was closing the account. After they made me return to the bank where I opened the account, in order to close it. I have had to jump through so many loopholes to get processing– it’s ridiculous. Customer service is non-​existent. Do Not Bank here.

Stay away from this bank! Bank Atlantic was great and provided great customer service, but BB&T has launched new policies that bill you for things you never paid for before. I had to close two accounts because they didn’t meet the minimum requirements to avoid fees, but two months later one of those accounts is still being billed monthly service fees! I call and message BBT «customer service», but each time they say I have to deal directly with the branch. Now they declared another account I had was dormant, and told me I needed to write a check or make a withdrawal. So I wrote a check and deposited it into another BB&T account I have. Days later I get a phone call at 10:30 from some bank employee who leaves me a voicemail saying to call him back (I was working and couldn’t get the phone). When I called back 2 hours later, he said they needed to hear from me by 11:30am, so they didn’t pay it out! Why? Because the account was dormant, so it was flagged. REALLY? So wrong on so many levels… a one-​hour window to verify a check before deciding to not pay it out? How about a voicemail that doesn’t state any business or urgency of a return phone call? How about the fact that the bank itself declared the account dormant and told me to write a check in order to change the status? Here’s an even better one: I was depositing the check INTO MY OTHER BB&T ACCOUNT, so now the bank gets to charge TWO fees: one for refusing to honor the check, and another because I deposited a check that wasn’t honored. This is the epitome of bad service and ridiculous policies. I see that having several accounts and all my money with them doesn’t get me an inkling of personal service or even common courtesy (why would you reject a perfectly good check after only one hour and one phone call to the check owner?). I can’t wait to move all my accounts! I’m going back to good old credit unions.

Glad to see I’m not only in my unhappiness with BB&T. I about lost my mind when they told me that I could only receive one deposit slip at a time. I stood in line, got my slip, then stepped aside so that the next person wouldn’t have to wait and wrote up my deposit only to stand in line once again. When I asked for 4 or 5 deposits to take home with me they told me if I wanted extras I could purchase pre-​printed ones for $ 9. I’ve been through three buy outs with this bank. Their employees are robots and make you feel like they’re doing you a favor by attending you. I got a call from Maritz Marketing (they do customer analysis for companies) and they wanted my feedback about BB&T. They got it…

I’m updating this review again to further prove my point. Was in line at the drive-​through at 7:45 am. The bank doors clearly state that the drive-​through opens at 8 am. I was the second person in line… Why then, was I still in the drive-​through line at 8:45 am? I don’t know. Bottom line is, don’t go to this bank unless you have at least an hour to spare.