Bank of America

This bank fucking sucks. Like I don’t understand how any bank could get away with business hours being 9 – 4. How is that even remotely convenient for people with real jobs. When I arrived there was a line of over 10 people and only 2 tellers working. I would suggest switching banks and at the very least avoiding this Bank of America location.
NFCU is the best bank there is however, they lack physical locations in Miami. I only go to the Bank of America to deposit my rent checks to the landlord.

It’s BOA, it’s always busy. The teller line moves when pretty quick when they have a few tellers working otherwise forget it, it’ll take you a while.
Most of the tellers are bilingual which is always a plus!
To see a bank rep usually takes a bit, it doesn’t matter if they have two agents or all the agents working for some reason it just takes for to make changes or open up an account.
The security guard is a trip, he’s always so preoccupied in other things that he would probably be the last person to realize the bank is getting robbed.
Anyway, today the drive thru was empty which was really strange so I made my deposits painlessly.
Got lucky today and the drive thru was empty.

Came during lunch hour. I swear these people were at lunch instead of working. Because the lines were insane!!! And it was taking 10+ minutes per ONE car. Maybe next time I’ll ride in on a horse drawn carriage. Because this is bananas.

I come to this bank every other week. I don’t have an account here nor would I ever consider opening an account here. The bank opens at 9 a.m. I got here at 9:06 and the line is to the glass doors where you enter. There are 4 cashiers and everyone that walks through the door has that look of despair when they see the long line. And everyone in the line are looking mad. I have to come here to cash a check, and dread the every other week visit, it’s painful. Please administration put more tellers on Saturday morning! This is horrible customer service. Should I start my beautiful Saturday morning off from work frustrated standing in line for 45 minutes an hour to do business in your establishment! I wish to God I didn’t have to.

Pulled up to the drive thru and there was no line for a teller. This location really deserves a great review due to the great customer service they provide. Immediately the teller greeted me (wish I could recall her name, she had long straight hair) she was so attentive she thanked me for being a preferred and valued customer and handled my transaction promptly and efficiently. She called the manager Yesenia Freire who also thanked me once again for being a great customer and sent me her business card should I need anything.

Is it me or are senior citizens dropped off here by the bus load? How else can it be packed with the elderly all the time? There are usually 10 people in line to speak to a Bank Rep. I’d recommend visiting another branch… unless of course, you have all day and lots and lots of patience.

I will say this: Parking at this bank is a mission. Sure maybe the circumstance wasn’t the best– Saturday afternoon– but still. People in Miami can’t already drive and cramp them into a small space, well, it’s a recipe for road rage. The service was good enough where my boyfriend did what he needed to do without taking too much time so that was nice. I guess just avoid Saturday afternoons?