Banfield Pet Hospital

Updating my review to say that the folks at Banfield have really gone out of their way to help us & my little guy out. They were able to squeeze us in & we asked that any procedures that can be done in front of us be done with us watching.
Dr. Chavez was very kind with him & I really appreciate how knowledgable she is. She answered all my questions & concerns very clearly. The girls in the front desk were also very helpful. Getting a call from the clinic manager was also a very nice gesture to make sure that everything was ok.
Banfield continues to impress me with their service. Thank you all very much.
**********************
Took in my little guy for a routine check up & talk to the doctor about his future neuter & puppy teeth that are still there. I’m on their Wellness Plan.
The doctor was very nice & kind but I honestly dealt very little with him. My wait to be seen was not long. There was no one there & I had an appointment. When it was time to be seen, normally at other Banfield locations I’m taken to a little room with my pup to wait for the Vet while the assistant checks him out & I tell them the reason for my visit. However, in this location they took him away from me! They left me waiting in the waiting area & then I hear him Unilocaling bc of whatever they did to him-​blood sample, fecal sample, I don’t know. I was not there. I just heard him Unilocal!!!
In other Banfield locations when ever they have done any routine exams, they do them there in front of me. If they need fecal matter or blood, it has been done there in front of me. This location didn’t! They took him away from me! I tried not to freak out because I didn’t want to be one of those pet owners but now I realize I should have been.
Once they finished with him in the other room, the doctor comes out with the Vet tech & they tell me that everything is great with him and blah blah blah. In other words perfect check up & let’s set up the surgery for neuter soon. I will. Great, thank you, good bye.
Later that night, around midnight, I notice my little guy has puss in his right eye, it’s swollen, & he’s keeping it closed. He was perfect before I took him here! Of course the office is closed by then so I have to wait until morning but I called & left a message.
At 8:30am I call again & ask if they have checked their messages yet. No is the answer. Ok, I called early. I tell her what has happened & she has no appointments until tomorrow!!! So I very calmly but I’m sure there’s was annoyance & panic in my tone said, «He needs to be seen TODAY by any one. He was perfect yesterday until you guys saw him.» After they, she’s able to fit him in later today.
I will do a follow up review of my experience here but so far I’m so angry & mostly at myself. Why didn’t I stop her. I should have been there when they did their exams. Why does this location do this?!! I’ve been to Banfield locations all over the country (I travel for a living & having the Wellness Plan for my pup plus since PetSmart is a national chain seemed like a perfect fit for us) so I’ve been to several locations across the nation & this was my first negative & weird experience. I sincerely hope they did not get my puppy sick & if they did, they need to do something about it.

Es primera vez que tengo un perrito en este país y fui a este Banfield Pet Hospital para su chequeo. Si nos vamos a fijar en que hay olor a perro, recuerden que están en un hospital de animales, donde la mayoría de los pacientes que van son perros, así que para mí es normal. La limpieza la vi muy bien, la atención del doctor Valsallo Suarez fue muy profesional en todo momento. Nos habló de los planes de cuidado que ofrecen y lo que cubre cada uno. Definitivamente quede muy satisfecha con sus servicios

I went here for the first time with my cat for his annual check up. They did not make me wait to long for the service and were very gentle with my kitty which made it alot less stressful for him. The staff does try to up sale you for their wellness plans but, are not that pushy about it. They also honor coupons given on their website and their service costs are affordable.

They offer wellness plans which are affordable and cover many costs that would otherwise add up at a private vet practice. However, my experience with their staff has been consistently a negative one. They provide incorrect information and are disorganized. I understand they handle a high volume of customers, especially on weekends, but it always seems as if there is poor communication among staff, especially between the veterinarians and the front desk. If you are debating whether to bring your pet here expect to be patient cause you will wait an extended amount of time despite making an appointment in advance and be prepared to deal with poorly trained staff.

My dog has more fun at Banfield than she does at home. The entire staff of this clinic deserves a trophy for their exceptional care and concern. Dr. James & Dr. Spadaro deserve rights to owning little Harley because they treat her as if she were their own. With years of membership I have come acquainted with many staff members and can say Ashraf, David, Frank, Danny, Remi & Diego. Little Harley has a keen preference for Ashraf I’ve noticed and I don’t blame her. He’s a large man with a gentle touch. Anyway, I digress… Banfield in Kendale lakes is the best clinic I’ve been to and can easily say they all make us feel like we’re a part of their family. #teamkendalelakes

okay, I love the staff! I think all the employees are great and really do genuinely care about the animals that walk in and out. but honestly guys please learn this word «TIME MANAGEMENT», do you know what that is? let me give you the definition: «TIME MANAGEMENT» is the act or process of planning and exercising conscious control over the amount of time spent on specific activities, especially to increase effectiveness, efficiency or productivity. okay, so here is the problem. you guys are booking appointments left and right, which is great! but wouldn’t you think it would be better to plan the employees «lunch break» to work around the appointments you’re booking? you think it’s okay I’m waiting one hour for a heart worm shot? no. in fact I don’t understand why every single time I come here I’m always waiting 1 hour and everyone is always «on break» this seriously needs to stop. I have things to do, that’s why I make appointments, because I manage my time correctly. you guys need better structure and management. because eventually your sweet faces are just going to piss me off and I’m not going to care about anything but who the FU** is on a lunch break now! seriously guys, DO SOMETHING ABOUT THIS! you guys are great tho and all the guys are cute. the end

Dr. Chavez is knowledgeable but very rude. You get the feeling that she is trying to sell you everything. Be cautious if it’s your first time here. Try getting Dr. James if you can, she’s great and you won’t feel that «salesman vibe» as much.
The only reason this place didn’t get one star is because they have a great support staff. Sandra, Aniri, and Danny where all awesome. They where very kind, helpful, and had great energy. You could tell they enjoy their jobs.
To resume, Customer service on staff part is great, WATCH OUT for unnecessary expenses they try to push on you.
I will be going to a private vet next time

My dogs have been patients of this Vet office for several years. Banfield is definitely a hit or miss. Sometimes the wait time isn’t *too* bad, other times it’s three hours. Always make an appointment and just hope for the best.
Most of the Vets are nice; however, I have had a few that are kind-​of rude. Recently, I met a part-​time Vet there that was SOOO nice and SOOO helpful. His name was Dr. Canino. From now on, I won’t go to Banfield unless I know he’s there. He was extremely thorough with my dog’s rare arthritis condition and even called me back twice to follow up. I’m glad I found him because if not, I probably wouldv’e canceled the plan this year.
Dr. Canino saved you, Banfield. :)

I have been taking my dog here for 11 years. Through out the years service levels have gone up and down (typical for corporate America). I feel that my pet was never neglected by his vets, they always called when something was due. Pricing is fare with the wellness plan. I can’t think of anytime that I spent a lot of money for items that were not covered. Wait times are awful! Get ready to wait with appointment and with out no matter what this will be a 3 hour outing with your pet. There is a drop off option but I would never do that after all would you drop off your kid at the doctor on the way to work… Just doesn’t seem right. They were outstanding when it was time to put dog to sleep. I was very emotional and they treated us very personal, not like just another procedure. Will I go back to Banfield with a new pet? Yes!
I also called to cancel my membership since its no longer needed and they waived the last 3 months!