Avis Rent A Car

Being part of the Avis preferred it’s a seamless process. This is my first time coming to the Miami international Avis. I had to return my one way rental from Ft. Myers to this location and it was pretty quick. Surprisingly there was only one car being returned at the time I went. The associate came with his little handheld device and proceeded with the return. This being the first one way rental that I’ve done I was a little upset at the charges of the miles that equaled to the daily rate but it is was it is. I looked everywhere on how to get around this with no luck. If anyone knows a way to get around the one way rental fee please let everyone know.

Good service. Not too mamy cars available due to the christmas holidays. We arrived at level 5 via the MIA mover, my name was on the preferred board, but no parking spot attached to it. Went downstairs to preferred booth on level 2 and got the car I booked, no problem. Drove to the exit, showed the receipt I received in the preferred booth and my Norwegian driving license. I was out in no time. Super easy and quick. Recommended, but not too many cars available, hence the 4 star.

Pretty good as rental centers go. Fairly easy to pick up the cars. Good way finding. Took forever to return the car, waited in the lane for too long.

We flew into the Miami International Airport and their computer system was down so they manually looked something up and was writing everything and into the paper form. It took 40 minutes. We were so confused why did it take so long when we took the time days before to reserve the car. There was no explanation unless we asked specifically and they answered with an attitude. They should have known the date and time we were arriving. What is the point of reserving online? We received no apology, no smile, no thank you for using Avis. Nothing! We reserved a mid-​size and they ended up giving us an economy and when we went back to the counter, we were given and attitude. They even filled out the form wrong, they told us we would get one car and when we walked to the parking space, it was a different car that was there. We went back to the kiosk and still, no apology — just attitude. They had a full lot so we asked if we could switch to another car. They said no and if we wanted a mid-​size, they would charge extra. This is bad customer service. Your system is down and you just made us wait 40 minutes and you even made an error on our form! You could at least give us another vehicle for the trouble but no, we just got attitude. I’m a Avis First member and always use Avis during my business trips. This was one of my worse experiences. We just wanted to get out of there after 40 minutes of this craziness. Also, the lady behind the counter told us we could return the vehicle at the Collins Ave office later that night which was false information because they were closed. I advise Avis educate their employees not to give false information to their customers.

In as far as car rental goes, Avis is perhaps the worst. I rented from the Miami Intl’ Airport location. I reserved a car prior to pick up, and apart from their lack of available vehicles in the category i reserved, and apart from the less than acceptable quality and condition of the vehicles available, what I am most disappointed in is the misleading way in which they structure their contracts; so that even if you elect to Deny everything, they still charge you $ 27.98 for a partial damage waiver on a separate screen with no option to either deny or accept. If you sign where they tell you to sign, consider yourself charged. It is a dishonest and quite honestly, unprofessional practice. You’re better off going to Alamo. Trust me on this one.

I was planning to visit Miami from NY and got terrified by all of the horrible reviews for seemingly ALL of the car companies at the Miami Airport rental car center. After lots of spinning my wheels (no pun intended), I took a gamble with Avis and had a very positive experience. I want to tell you how to «crack the code» so you don’t have to put up with needless annoyance or stress after your long voyage — but it will take just a few extra minutes of work before arriving in Miami.
1. Absolutely, positively, you MUST sign up for the Avis Preferred status on their web site BEFORE you reserve the car. It’s totally free, I haven’t received any emails or promotions from them at all in my Inbox, and the best thing is that now you can SKIP THE LINE entirely and just go straight down to the car lot to get your car.
I think a lot of people see «Avis Preferred» and assume it’s some kind of paid program that costs you extra money, or is going to result in a lot of junk email (which, even if it were, you could just put in your spam filters anyway). It’s the best 5 minutes I’ve spent. I showed up to see my name on a big electronic board saying my car was ready for pickup and almost felt bad for all the people in line.
2. Also, Avis has (had) a special where you save up to 30% of your rental costs by paying all of it at once up front. Definitely do that if you can.
3. The people down in the car area were super nice and didn’t cause any hassle at all. When I didn’t like the car I was given (too big for my taste), they just gave me another one that I preferred with no sweat.
4. The SunPass to use local toll roads was a question for me initially. Basically Avis charges you $ 3.95 per day to use the transponder, up to a maximum total of something like $ 18 for your entire rental period, plus of course the actual tolls themselves. It’s annoying to have to pay this, but I checked and other companies charge more for it. I ended up spending an extra $ 25 or so, all in all, for a week of driving around up and down the coast — which wasn’t bad. Best of all, I was never issued any of the bogus charges that some other Unilocalers have complained about, like extra gas or whatever.
All in all, I hope this is a useful review to help you pick the right company for your car needs. I know the last thing I wanted to do is get agitated about a car rental when I could be chilling on South Beach instead. :)

BEWARE returning rentals in the Miami airport location. This is the second return I made in this location, in the past 6 months. This is also the second time I was charged a fuel service charge of $ 13.99, even though the car was completely full. This time I took a picture of the odometer and fuel gauge matching the return receipt. I highly recommend anyone returning a rental to this location to do the same. I did not get the name of the employee in charge of returns and it was a different employee from the first incident. Avis should hire more competent workers for this location, who avoid scamming their customers.

Just returned my rental for the week and was NOT pleased with the overall experience with Avis’s vehicles. First off, if I wanted so many limitations, I would have brought my parents with me.
The speed limitation was set to 80 mph, which sucked given that the car was a drop top Ford Mustang — but understandable because its a rental. The audio volume was set to 14 out of 45, which was so low that you couldn’t hear the music at all when the convertible roof was opened.
Overall, the car it self was beautiful, but it would have been courteous if they disclosed everything about the limitations, etc. in black and white prior to me booking and spending money for a heavily limited vehicle. If I knew that was the case, I would have used my Zipcar account and paid $ 60 per day with free gas for a regular car, maybe even a PRIUS, versus $ 90 per day with so many limitations and no free gas.

I have no qualms with the customer service we (boyfriend and I) received at their airport location. The wait was a little long, but the woman who took us gave us a $ 10/​day upgrade for a convertible Mustang to shorten our wait time, versus the $ 50/​day regular price.
My issue is with the car itself. We rented a 2015 Ford Mustang (convertible). It had a speed cap at 80 mph, which is pretty sucky for a car such as a Mustang. Its a car built for speed — which makes you want to go fast! Maybe a speed limitation of 100mph would’ve been a little better.
However, because it is a rental, I understand that there has to be some kind of limitation. So, we can’t go above 80 mph, so we’ll just turn the radio up instead — HAHAHA NOPE! They limited that too! They limited it to «14», which, mind you, is not even loud enough to hear music when you have the top down –_​_​_​– Limiting the speed is one thing, but the radio volume?!? If I could have blasted my favorite songs to make up for the limited power of the Mustang, maybe I would have felt better. However, nope.
Overall, too many limitations. The fact that they limited the music volume really REALLY sucked. I felt like I had my mom in the car with me – «Don’t drive too fast.» «Don’t put the radio up to loud now.» Like jeeez. I would NOT rent from Avis again. Limiting speed on a rental is understandable, but limiting the music volume is just wrooong.

Arriving at Miami International Airport was daunting. Finally got to car rental desk and was met by a rather disinterested lady. However, she did upgrade our rental to a full size SUV @ no additional chg. We did not receive any instructions on driving keyless auto so we couldn’t figure out how the tailgate locked. We ended up stopping @ the Ft. Lauderdale airport Avis & they went over the car operation.
Returning the car was a much better experience. Because I have trouble walking long distances, they had someone drive us to our departure terminal. What a blessing! This was the biggest airport we have ever seen. Avis doesn’t have shuttles back & forth to & from the airport.

Bad service! Couldn’t get the car I wanted even though I could see it. They were more about talking and laughing among each other.

Never ever had such horrible car rental experience before. Waiting for 2 hours in the line, the staffs are super slow on those endless documents and I didn’t see any of them cared about the long waiting line. Such an inefficient work flow. Will never rent Avis again.

DO NOT RENT OR DROP OFF A CAR HERE. My $ 300 earrings were stolen out of the car upon returning it by an Avis employee. After 2 hours of trying to sort it out (when the theft happened in a 4 minute window) the manager, Jorge, was absolutely the rudest and most unhelpful manager I’ve ever encountered in my life. Completely disgusted at this establishment and the people who run it.

I have historically always been a Hertz customer but noticed recently that the rates for Avis always seem to be slight better. I joined their preferred club while renting in Europe with Avis last year and decided to give them a shot in the US as well.
When you arrive in the MIA rental car center with preferred status (free membership), you completely bypass the lines at the counter. Your name appears on a large board and you proceed directly to the car pickup area. Here you are pointed quickly directly to your waiting car and you drive off. You meet a drive thru check person who verifies your ID and the rental agreement and you are out in the Miami sunshine. It couldn’t be easier.
Check-​in is a breeze too. The check in people are very friendly and quick and set you back to fight the crowds at check-​in and security.

We a very disappointed with the customer service we received at the Excalibur HOTEL AT LAS VEGAS RESORT Avis location.
At first the Guy did NOT explain to us about the insurance options. So we’ve decided to use OUR own insurance. At the end the guy simply gave us the keys and told us to pick up the car all the way on the second floor of the parking garage (very farway). He didnt go with us to check the car out and see if there was any scratches around the car or damages to the car. I felt very abused by that… simply by that attitude that he made us to look for the car on our own and not bringing us to the car! How unprofessional is that??? Second, how come, I use my own insurance and Avis give me a car and the Sales Rep gives me a car and the guy does NOT CHECK THE CAR OUT WITH ME TO MAKE SURE THAT THE CAR HAS ABSOLUTELY NO DAMAGES? You guys could easily receive the car later and state that the car had damages and simply use my insurance or file a claim later on. That could cause some serious problems.
2 days prior I have used Enterprise Rend a car and they did all the opposite service Avis didn’t to us, They went over everything with us, all the details a company should do. We didn’t use them because they didn’t have a cars available at the time we needed.
We will NEVER recommend Avis to anybody. Very Unprofessional and sloppy customer service.
After we found the car 15 minutes later, we checked the car out, found a couple scratches, we returned to the customer service desk to ask them and complain about all that and they seemed to careless.
So we don’t need you guys either. LAST TIME I DO BUSINESS WITH THIS BS COMPANY!!!
You have more to loose than us!!!

due to lack of information provided by the sales clerk we ended up paying a 25.00 fee for returning the vehicle at a different location, and we did ask him several times and he didn’t say anything about such fee… I guess these employees need to get a proper training
Simply unacceptable ;(

A real disappointment. I rent from Avis, Hertz, Budget, Enterprise, National, etc., at airports all over the USA, so I know what to expect. Have my car ready, give me a clean car, and be ready when I return it, so I can catch my flight.
You cannot rent a car without telling them when you’ll return it. So when we all return at the same time, they should already be there, like most rental-​car operations do. But in Miami, they are totally overwhelmed. Always.
Fail.

Overall my experience wasn’t bad. As is, my expectations aren’t very high when dealing with a company other than Hertz, so perhaps lowered expectations is key, lol. Check in was a little slow, admittedly in part because the agent was trying to track down a BMW for us at my request. Apparently they were all eaten by a Miami dolphin. Seeing as how we had only a slight time margin and things were starting to run long, I «settled» for a brand new Volkswagen CC. I’ve been curious about the CC since they came out a few years ago, so I didn’t mind spending a couple of days with one. So no complaints there, and the agent was very friendly. Returning the car was quick and painless, and my bill was as expected. Overall it was just fine. Hertz is my preferred agency, with Enterprise a quick second. But I’d have no problem using this Avis again. Good enough for me, and A-​ok in my book.

My husband has a preferred status with them which makes life very easy. We flew into MIA and finally got to the rental car area. (I hate the MIA in general!!) — but we got there, didn’t have a line or anyone to talk to — our name was on a board with the car number. Found it — but we didn’t want that vehicle. With the «Preferred» status you can upgrade your vehicle, so we found a Mustang, hopped in and drove away. We had to stop and «check it out» with the lady in the drive-​through but it was painless, fast and she gave us a discount. So, for $ 12 more we had a Mustang instead of a Hyundai. Color me happy. Vehicle was clean, easy to drive and fun, fun, fun. We took it down to Key Largo for the day and returned it the next day without any surprises.
We did keep the vehicle after the allotted by an hour — and we were charged another day. The husband is going to call them and see about a rate adjustment. and I’ll update and let my fellow Unilocalers know if anything changes there. Totally our fault — we meant to return it by 9AM but we were taking our time moving around that morning.
But overall a clean facility, easy to navigate and it’s our preferred rental agency.

Probably the worst customer service I’ve ever received. Mainly thanks to the night manager Rodney. I prepaid for a Mustang. There was one mustang showing on the lot, which I thought was fine. But the people of Avis had misplaced the key and could not find it. I had to wait an hour for them to provide a replacement car.
The whole time, they were in no rush to find a solution. They didn’t apologize for their error. They made no attempts to right their wrong.
Avis is usually fine but this Miami Avis is the worst.