AutoNation Chevrolet Coral Gables

I came with my husband to get an oil change early in the morning and brought along my daughter and her friend that had spent the night. We were there before 9am on a Sunday. They have a waiting area where you can sit and watch TV. They have the remote control right next to one of the seats. Obviously inviting any one to change the channel. That’s exactly what my daughter did, changed the channel. There was no one else there besides us since again it is early in the morning. After about 5 minutes a guy comes out and says you can’t watch that and proceeds to grab the control. He says «the manager wants it on ESPN» I said really? So why do you have the control out in the open for? If a business has TV on they never have the control at arms reach for a customer to change. If you don’t want anyone to change the channel, lock up the control. So basically since the manager and workers want to watch ESPN., the customers waiting to get their car serviced, which you know at a dealship is never a in and out thing, are forced to watch what they want. Aren’t these amenities made for the customers to feel more relaxed while they wait a year and a day for their car? Nope. Every couple of minutes the workers would walk by and watch TV, talk about it, and walk away. Then come back and repeat. There’s no customer service, if only applies to the workers. Thanks auto nation.

We arrived in this auto dealer with the idea to buy a car for her, with reasonable (the cheapest deal) Unfortunately, it wasn’t that way because of Jans Alvarez. Great sales rep. and also great manager (we find out after that he was managing the place). Here we are, one week after with her new car.
Thank you Jans!!!
Will recommend you everywhere I go!!!

I bought in 2014 a brand new white Camaro Convertible at this location.
On the day I purchased my car I was talked into different kinds of extended warranties. First they all sounded wonderful till I noticed over time, that the sales representative exaggerated about the coverage and all these sold warranties are actually useless.
I just had my third inspection done and I still discover big disappointments about the «warranty» they sold me.
Out of my experience, Autonation Chevrolet is the most unprofessional and shadiest dealership I ever dealed with.

I purchased a used 2008 Mercedes-​Benz in January 2015, after my previous car was totaled in a car accident. My sales rep was great and the process of purchasing my vehicle went smoothly.
Soon after I started experiencing issues with my new vehicle even though the CarFax reports had nothing alarming. Within the last year of having my vehicle, I have had several issues related to my vehicle ranging from random warning lights to leaks in my brakes.
It started with my gearshift just not moving. Yes, not moving. Then after fixing that issue, they broke my sunroof and center console, which required me to go back. How does that go unnoticed after testing the vehicle?
Then in October, I had yet another issue with a brake leak and at that point asked for a full diagnostic. Which clearly didn’t happen if you continue reading after this point.
Then in January, my battery stopped working. So after only driving my car for 1 year I had to completely replace my battery. No system. Please, keep reading.
Last week my tire pressure light came on and I assumed it was a minor issue and that I just needed some air. Especially considering I had recently gotten a repair at AutoNation. On Saturday, while on the road, my tire completely blew and was ruptured almost all the way around. I refused to go back to AutoNation, considering the lack of care, follow up, and responsibility of selling me the car. I took the time to visit three separate tire/​service repair shops. They all advised me that it was safe to purchase 4 new tires as the tread on all of them was 2 or below. Please keep in mind a tire should be at 11. Not only was I sold a car with worn down tires, I was never advised at my 5 or so appointments that my tires looked bad or were worn down. So, with that, I was forced to spend $ 1,000 on new tires. Thankfully, AutoNation didn’t get an additional $ 1,000 from me.
Now this week, my coolant light came on. I PROMISE, THIS ISN’T A JOKE. I called AutoNation and of course they can’t do anything. After finding another repair shop to look at my car AGAIN, they have notified me that I need a whole new fan assembly, which costs around $ 1,100. I called and because my car is o longer under warranty they simply just can’t do anything and due diligence just means nothing.
So after having my car for just over a year I have had my car serviced more times than I can count and AutoNation has failed to take responsibility for selling me a car that wasn’t properly serviced. With that, I understand every car has wear and tear issues but only driving my vehicle for a year and not reaching over 4,000 miles this is just unacceptable and NOT okay. These things shouldn’t be happening. Now I understand if this was a shit box, but its supposed to be «luxury». I’ll take my Corolla back, thanks.
They overcharge for services, have AWFUL customer service, and sell cars without properly servicing them before handing the keys over.
WARNING: DO NOT BUY A VEHICLE HERE.
I REPEAT, DO NOT BUY A VEHICLE HERE.

Horrible place to get your car taking care of
I took my 2013 camaro for oil change and maintenance representative told me to leave my car and they will call me back in a few hours and tell me how much would it cost me and what jobs needs to be done. So i left my car and came home and guy called me and told me thats gonna be $ 550. And i said ok. When i went to pick up my car cashier lady told me its $ 750. And i told him Moses told me its $ 550. And i want to talk to him and they told me he left so they called me other person who was in charged and he came to talk to me that what job he has done to my car tooth pick in his mouth. Ghetto looking with horrible attitude. And i told him i have been told its $ 550 but he still try to tell me what they have done to my car. I am not mechanic, and i did not approve for extra bullshit you guys did. I will never go there again it was my first and last time. I dont recommend to anybody. They will trick u to take ext money from u. I spent $ 750 on my car and no any difference. Who know maybe they havent done anything other then oil change

Horrible services. Avoid at all costs. Everyone here is interested is perfunctorily fixing your car so you do not come back at least your warranty expires, at which point the car will break down again. Go elsewhere.

I, Yonder Caveda Morales. Walked in the dealership being a first buyer, thinking I was going to get a simple and regular car, and thanks to the great and excellent service you guys have in that place, and the awesome deal that the Sales Associate Ernesto Tovar gave me after explaining all the benefits I could get buying at AutoNation Chevrolet, I left with my favorite car, the 2015 Camaro. Thank you so much for your great customer service! I Definitely recommend Autonation Chevrolet of Coral Gables and the sales man Ernesto Tovar! 5 STARS EXPERIENCE!

Parts department is inept at best. Require you to jump through a ton of hoops to get the code to cut a key, then once you spend time and money to get them they tell you you’ll have to have the key programmed and they can’t do that there you have to bring the vehicle which of course you don’t have a key for. Brilliant. So 90 $ for a key that’s useless and you have a tow a car to them and pay for programming after that.

We went in to lease the 2015 «manager’s special» Tahoe that had been sitting on their lot for over 120 days. They were not trying to hear that it was a used car bc it had 3k miles on it already. We went back 2x and got the same big ego sch peal each time. These guys are not willing to work with you and have egos the size of the car lot. Take your business elsewhere. You not be pleased with your buying experience here.

I bought my car here about a little less than a year ago, and it was a smooth transaction. The car salesman was pleasant and we were pleased with the experience. Fast forward to my first service experience, and Frank was great! I had scheduled an oil change which was easy enough, but had an unfortunate mishap of having my tire pop after crossing a rotted rail road track on 72^nd Ave heading north towards Coral Way (BEWARE!!). So I had my car towed a day early, and Frank called me right away. It was the Friday going into Labor Day weekend, so he made sure to order the tire that they didn’t have in stock so that they could have it delivered the following day. He kept me up to date, and while he didn’t promise me anything (tire got there in the later part of afternoon on Saturday), he made sure that the person working on my car did the oil change, tire rotation and tire change all before closing time which was cutting it close to say the least.
Picking up my car was a breeze as well. Not sure that any of the cashier’s speak English, but besides that — it was an easy breezy experience.

What a great place to buy a car. I loved it. Thanks all. Coral Gables chevy rocks. They made it easy and fast danny cione and tony in finace. Raul the GM was so nice and made my family feel special. Thanks to all

Chevrolet has across the board, the worst service departments I have come across. It’s time to either buy another brand or get reacquainted with Jiffy Lube. One hour and forty five minutes after arriving for my appointment, I notice my Tahoe still sitting in the parking lot! It isn’t just this dealership. Unbelievable, especially when other brands will come to your place of work, etc., to pick up your vehicle for servicing. My time is more valuable than this.

AutoNation provided excellent and very attentive service during the car buying process. Mr. Omar Cabrera and his lady assistant were very courteous and showed us all the trucks that we wished to see based on our criteria. The writing up of the order was long but they made it very pleasant. I appreciate the great service and will definitely return for any future car needs.

Do you know that is illegal check your credit score without authorization from you? They just did it!!! Jorge Leiva (sales & leasing consultant) asked me my SSN by phonecall. My mistake was believing him… But I never signed any agreement with my authorization for that. Even so I explained that my record was poor and I didn’t want to find out my credit at this moment until I could see the cars… Then I received a message from credit karma informing to me that I had a new inquiry from Autonation… I’m going to put a formal complaint next week.
¿Sabes que es ilegal revisar tu historial de crédito sin tu autorización? Ellos sólo hicieron !!! Jorge Leiva (ventas) me pidió mi número de Seguro Social teléfono. Mi error fue confiar en él … Pero nunca firmé ningún acuerdo con mi autorización para ello. Aún así le expliqué que mi récord era pobre y yo no quería que corriera mi crédito en este momento hasta que pudiera ver los coches … Entonces recibí un mensaje del karma de crédito informar a mí que yo tenía una nueva investigación de Autonation … voy a poner una queja formal la próxima semana.

So far so good bought a Chevrolet Traverse better Apr than what I expected considering my credit.

I drove an hour and a half to get a car advertised on their website only to find out it was sold yesterday. Great then take it off your website idiots. I’m not even mad the cars gone I understand that happens people buy them but I drove overy an hour to get there only to find out «oops we forgot to take down the listing, sorry» yeah I will never buy a car from these people.
And I just went back to the website and it’s still listed as being available. Unbelievable! Morons.

The performance of this place is up, and down my biggest problem is the cultural barriers, then that got straightened out. Then the service is inconsistent I’ve had inspections done, and gotten things done, recalls, tires etc. and a week later something else is wrong check engine lights come on.
It could be my model (2012 Cruze) has been known for recalls, but they seem to take forever to get anything done, I’ve picked up my car after service and drive down the interstate, and had to turn around, and bring it back as it seems to never done right the first time
Now the good qualities of this place is that its remodeled, MOST of the staff are friendly, and the service manager made GM give me a new engine free of charge.
4 months ago I would’ve given this place 2 stars

I ended up at AutoNation twice on my 2 week vacation in Miami from Michigan, and both times they were very helpful and courteous.
First, I needed an oil change under my warranty. when doing the inspection they found a leaky caliper and fixed it very quickly.
I ended up back there when my power steering started going in and out and weird «check _​_​_​_​» lights were coming on. They fit me in quickly and were really kind, patient, and went above and beyond to figure out what was wrong.
Lenny was the one I worked with, and he was awesome!

Dropping the vehicle off for maintenance and recall repairs was a swift experience. Very helpful advisor.
Picking it up was a different ordeal. The advisor did not communicate effectively as to when the vehicle would be completed. When I arrived to pick it up, advisor was gone for the day. I was given my key after waiting for 15 min for someone to help me. No receipt or copy of what work was done to the vehicle.

I have owned several cars throughout the years and this is the first time I feel comfortable bringing mine to the dealer. Jesus is one of the best service managers I have ever dealt with. He is very knowledgeable, cordial, professional and always ready to assist you with any questions or concerns you might have.
I have high performance car and his mechanic (forgot his name) is awesome! Never had to return to recheck my car.
My overall experience has been magnificent! !!!