AT&T

*this is not specifically for THIS particular store, rather
in general*
Customer service is a joke. On two different dates and two different phone numbers, I was HUNG UP ON. Not even by a person, by a machine. The first was «sorry we’re closed» On a Thursday, during the listed business hours. The second was when they were ironically having technical difficulties. How confident of a customer does that make me when the service I rely on for technical stuff is having difficulties of their own?! As with most other customer service, I was transfered to number after number, until I practically burst into frustrated tears exclaiming that I JUST NEED ANSWERS! (I wanted to confirm a change of address order; that I was receiving the same internet, same price, at a different location. Turns out my service was changed, and I have to pay for different equipment and I’m not happy about that, but what can you do?)
I was successfully transferred to someone (at one of the original numbers who transferred me!!!) who was able to answer my questions and help to the best of his abilities.
Also, there are like a bajillion log in names, passwords, 4 digit codes, associated with your account. Seriously, att, get your act together and step up the customer service knowledge.
I would not recommend
. However, their product is cheap and efficient which is why I stay. I am seriously considering if paying a bit more for better customer service would be a wise decision.