Assist Card

Con mi mujer nos encontramos en Miami y ella tuvo que solicitar medico. Vino a domicilio y nos atendió de maravilla. El proceso de pedir medico fue simple y rapido. No tengo objeciones de momento para con el servicio.

All the bad reviews are true. Stay far away from this company. They are thieves and grossly dishonest. I had to deal with them as a medical provider and can simply tell you that they should not be allowed to stay in business.

I am only giving them 1 start because I can not give them zero. This company is terrible, it is extremely hard to reach them and when so there is no record of the conversations taken place with other representatives. They say they will make the appointments or take care of the pre-​authorizations and they don’t. Payment to the doctors/​hospitals can take forever and in the meantime it is us who keep getting the payment request calls. For the prices they charge and the coverage they have it is outrageous the way they do business. I hope I would have known what a terrible service this company was going to provide. I would not recommend them to anybody.

Giving them one star is actually over rating them. If you are a provider, do not accept this insurance. They just refuse to pay. We have been waiting for the past 5 months. If you get this insurance, you will be stuck with the bill since they do not pay the provider. They are extremely rude and unprofessional. They ask you to resubmit claims over and over again. you are on hold over 1.5 hours to speak with a claim representative, and then they tell you, the claim is under review. Stay a way from them.

Assist Card is not paying for three medical bills from an accident that happened in August of this year. I have sent them the bills and the medical release forms that they required. It is now November and I am starting to get Bill Collector Phone Calls daily. I have filed complain with the BBB and Peopleclaim as well as calling them several times a week.
Do not use them for travel insurance.

This company is a scam. I will report to Better Business Bureau right after this review. After 6 months and bad credit report (due to late payment), they still have not paid the hospital for ER bills. Here is the series of events:
1. March — My family member got health problem. I called them to find out what to do. The lady asked few questions and immediately said «Go to ER now. Here is the hospital…»
2. Back from ER and called them. They said «You supposed to call us while you were there». We were like: OK, maybe conversation got lost. Fine, they sent a release form to get ER records.
3. 2 weeks later nothing heard back. We called them and they transferred me to a non-​English speaking person. This happened multiple times on multiple days. I gave up until I called in the last time and shout «DO NOT transfer me again». Then the lady got scared and looked up my record. Her response «It’s still pending»
4. 2 months later, I still heard nothing. Now we already got collection agency chasing our a$$. We email them continuously and they finally said «Yes the case is approved». But when we replied «When is it going to be paid?» No answer, no reply
5. 5 months later, I got so pissed I called the hospital. They said they never had any request to get the ER record (in #2 above from 5 months back). Now I am going nuts. I called them again and the woman said her colleague was handling the case.
6. I called the hospital 3 weeks later, the hospital said they faxed the records already. Wow, after like 6 months, they finally decided to request the ER records!!! Anyways, I called, I email and email. ZERO ANSWERS! They have gone silence on me since.
Still no paid although they said the case was approved. WTF that means.

This insurance is the worst people to deal with. You call the claims department to follow up on pending claims and first of all operators dont give you time to talk, then they transfer you. I literally was on hold for 1hr 20minutes. When I finally get the Claims department they tell you claim is still pending. Ridiculous!!! Still pending after 7 months! They tell you it will be settled 2 – 3 weeks. So ive been calling 2 – 3 weeks since July and everytime I call its 2 – 3 weeks. Today I called again and operator MAXEMILIEN was very rude!!! Again Im on hold. I had a dropped call. I wonder if they purposely hung up on me???
Bad business people. Do not operate in a timely matter. Never had steady working hours.