Apple Store

La peor esperiencia de mi vida racismo mal servicio. Deberían de cambiar ese equipo de Apple

My iPad screen broke. It’s a simple issue, you would think. 100 people working there, however it’s all about selling and not about fixing. For a company that does such a great job at simplicity they sure have an issue with customer service as far as fixing their products. Called ahead of going there since it was the holidays. I was told I had to make an appointment, but they had non until after the holidays. They said I could try going right before closing or before openning. Well, I tried that with little luck. Showed up early morning before openning and made an appointment for 2 hrs later. It will be my third time in two days going back for a broken screen. Again 100 people working there and a simple replacement (I have apple care) can’t be done. Please get rid of this appointment system. It is the most annoying system of any retailer.

Sucks. That’s all I got for this store. Only because of the customer service. I had an appointment at 1:50 to have my phone fixed. Got here 5 minutes early and I waited for an hour and had to beg everyone walking by to call my name. They have been saying you’re next for the past 1 hour. And I see at least 10 other people who came later go before me. Bunch of racist kids.

The Apple Store at The falls is a great location. The store is positioned properly close to shops and the parking lot.
The staff at the store is knowledgable and respectful. The store has great AC and cleanliness is visible! Great experience with the associates and experience.

Came in today to buy a new iMac. I love all things apple. Coming g here on the weekend is insane in the membrane though. Chaotic as usual. But I was able to get a sales rep, Xavier, he was very nice and helpful. His knowledge on the product was great. He even mentioned corporate discounts which I completely forgot about. I work for a corporation that has a nice discount. Thank you for reminding me.
I give a four star bc they really need more help on the floor for the high volume of people.

Appointment scheduling is crucial! Be prepared to check for appointments first thing in the morning for the following week! But it is worth it since you get preference in a packed store!
I have always received exceptional service in this store, and I love testing the apple products during my short wait!

The staff and technicians are very helpfulness and friendly. I came early in the morning so they take your information and give you the appointment.
You don’t need to stay in the store waiting because They send you a text message when you need to come back.
The technician was very nice and explain me all the options what I have to do my repair.
Next They repair my phone in about 2 hours and half not bad for a store that always is crowded and busy.
Great service.

I cringe at the thought of having to go to an Apple Store for support or a new device. Just passing by a store it seems like a zoo, especially since people think it’s wise to bring their entire family reunion to the store.
My experience today was very pleasant. The store was very busy but as soon as I walked in, someone was there to greet me and include my name on the queue. They were very helpful in explaining all the different options I had, especially since AT&T is my current carrier and things have changed since I got my last phone.
The associates were fantastic. The setup took a little longer than usual but it was out of their control. They also have me plenty of attention. Absolutely phenomenal customer service by ALL!
Now if only the iWatch came with a vegan leather or wooden band, I’d be all over that! Maybe I’m asking for too much! Haha great team at The Falls!

In and out getting screen repaired. Dropped off and and hour later brand new. Thank you Apple Genius team. No appointment was needed to get through this quickly.

The staff and techs in this store are always helpful and polite. I left the Dadeland store because I was not treated politely since I had no appointment for the Genius Bar. Here at the Falls, I was not helped immediately, which is perfectly fine since I had no appointment. But I was told that if I came at 1:30, they would help me.
That is all a customer is looking for.

Went in the other day very nervous because my iPhone 6 had stopped charging after a very wild night out. Although it was overwhelmingly busy, their friendly staff made sure to accommodate my needs right away. I wish I had gotten the name of the guy that helped me. He wasn’t able to fix my phone but assured me right away that I would be getting a new one free of charge. I was in shock at how knowledgeable he was, had an answer for every question I asked him. I really enjoyed my experience here and walked out with a free brand new iPhone!

The service here is terrible. Granted it’s iphone season, but the employees starting with the security all the way to the store leader is disappointing. People have been waiting outside for hours and they continue to turn them away, even though there is an availability of phones in store. I’ve checked numerous sources from
to some online that track shipments and product availability and the store is still extremely rude to people outside patiently waiting.
I’m an att next customer that needs to be in line and at a store I. Order to secure a phone to upgrade. With availability online people are able to order for store pick up at either the full price or 2 year contract price which will take away from the stock at hand. Now if I’ve been waiting for 4 hrs outside and the phones being picked off online due to availability 2 hrs ago, how is it fair?
There is no manager giving us a pass to pick up the phone, which by the way is still available online this moment. According to my other site the store accepted the shipment at 9 am and commutes those to their on hand availability.
So Apple what’s up? Why can you sell numerous phones to one person who sets up shop not even 50 feet from your store and scalps the phones for an increased price? But what would expect from a store in South West Miami. Miami after all is a sunny place for shady people.

Don’t go to an apple store for anything more than to buy a product. The staff is not very helpful at anything except telling you to wait, try again and no. If you need any tech support you’re better off just calling the my apple phone number.

I’m going to do this store a favor and not go too in depth…
The employees are snooty.
The prices are ridiculous.
When you walk in, there is a future generations of zombies zoned out in the tester devices.
I couldn’t make it to an appointment and I called a day in advance to reschedule… I couldn’t be seen for another week. They do realize that you can walk in and ask questions at any other store but theirs, right?

A visit at your local apple store can be not so cool sometimes especially during holiday season or when new gadget just came out. I always wonder what makes this store so special that people tend to go gaga over it. Oh well, what can i say, people now a a days are gadget crazy including myself. Lol! i can’t imagine world now without androids and smart phones. It just make the world a digital place to live in. I always love to take a walk around apple store, though sometimes you really have to walk around so that you wont get bored waiting for the next staff to help you… besides, just checking out some cool stuffs just make you more up-​to-​date and Hip. Overall, i consider myself an apple fan. Anywhere I go, and I see an apple store, I never missed a chance not to check it out.

I love this Apple store. Every time I go in I am greeted and helped right away. Usually there is not much of a delay in service.

It was nice to be able to make an appointment in advance, and be seen in less than 30 minutes. I was really happy that they were very helpful and able to meet my needs. This has got to be one of the better Apple store locations, and it’s size helps a lot.

A pretty good and beautiful Apple Store overall. I know there are many places that advertise iPhone repair, but I just wanted a trustworthy place to take my iPhone 5 to get a battery issue fixed (huzzah!).
For anyone unfamiliar with the area who is looking for the store I’ll save you a lot of time: it’s in a mall. Well, an outdoor mall. So if your GPS has you going in circles in your car, just park in the garage or in the huge parking lot you’ll see at the intersection and walk into the mall on foot. You’ll find it pretty easily; all lit up with those infamous white Apple Store lights.
As I mentioned, this Apple Store is located in an outdoor mall, with lots of green vegetation and palm trees. Probably the most beautiful Apple Store I’ve actually been to in that regard.
«Genius» staff were very friendly. They left me alone while I looked, which can be either bad or good depending on your preference. They may have recognized that I was just there for my iPhone, but I left and came back a few times.
A lot of kids were there playing with the Macs at the time I went. So, I guess, if you’re looking for a fun place to take the kids, try the Apple Store!
Almost forgot I was in a mall, so I didn’t feel too un-​hip while I waited for my phone issue to be taken care of. 5 stars for a supremely quick stay for my poor iPhone 5 and the attractiveness/​cleanliness of this location.

From all the Apple Stores in South Florida, the one at The Falls is by far my favorite. The staff here is polite, friendly, and above all, ready to help out with your needs.
I have had issues with my iPhone 4 and was able to get it replaced twice — on two different occasions — without much questioning and resistance; contrary to the store at Dadeland.
I also visited last month to purchase a new iMac. I met with Richard. He was excellent, addressing all my technical questions. I even asked him if it was possible to swap the Magic Mouse with a Magic Trackpad, which he did with pleasure.
So whether you need to purchase a new Mac or iDevice, or need support, I highly recommend the folks at The Falls for the exceptional customer service they provide.

Dear Apple Store of the Falls,
I always stop in here, just to see the madness, because there is never a dull moment! From pre-​teeny-​boppers, to college-​hipsters, to the Baby Boomers, there is such a mix of people that it is incredible that one brand can unite so many different generations.
The personnel at your store are very friendly and helpful for the most part, but I find that I am always having to hunt them down just to get help in the first place. I know that this is a very busy location, so I am sure it’s hard to stay on top of all the people coming in and out of your store, but there should be an effort to greet those that come in. There is also a large # of teenagers that just hang out in this store, and I’m sure that’s not uncommon for you, but it does deter from the serious shopper.
Most recently I was here to purchase an iPad for my company’s holiday party, and my fiancé picked up some accessories for his as well. The lady that assisted us, whose name escapes me, was AWESOME. She was super friendly, knew her products and litterally had us in and out of the store (paid with receipt), with an iPad2, an HDMI cable, and an Apple TV, within 10 minutes total. My quickest and most efficient visit to this location yet.
Thank you for the knowledgeable and friendly staff and the great service that is expected with the Apple brand.
Take care,
SabrinaAnna*

I think this is the best Apple Store in the Miami area, and the other reviews would seem to support this assertion.
By now, everyone has been in one of these stores, so no need to spend much time describing this location. It is large, though, a definite plus considering how crowded these stores can often become. The store itself reminds me of Epcot’s «Future World,» circa 1984. Well, not even that — with the austere white/​stainless steel décor, it’s pretty much my idea of what an alien spaceship would look like. This is the consumer electronics experience in warp drive, relentlessly looking forward, fomenting demand for the latest and greatest iDevice.
This location is more well-​ordered than either the Dadeland or Lincoln Road stores, both of which are often characterized by a ghastly sea of rude, disordered humanity. I have my own theory; at both of those stores, one is likely to encounter large numbers of Apple-​thirsty, lacking-​in-​gentility South American and European tourists with too much disposable income. At The Falls’ location, it’s more often simply a modest crowd of locals seeking help with their iStuff. Here, it is actually possible to get a same or next-​day Genius Bar appointment — just try that at Dadeland or Lincoln Road!
I purchased my first iPhone here a couple years ago, and the experience was painless, aside from the opening of the wallet, of course. Since then, this store has been my go-​to for any issues that have cropped up — it’s just more pleasant than the other locations, and as an added bonus, far easier to get an appointment.