Apple Store

This place gets worse and worse every visit. The customer service is pathetic. It’s a cross between a Sanders Rally or a Starbucks convention. Everyone working seemed high or not interested. Waste of time…

This place is a cross between a busy subway station in New York and a Starbucks. It’s overcrowded, loud and chaotic.
Today’s visit was because my iPhone 6s has been malfunctioning.
Of course I initially took the phone back to T-​Mobile and they told me that this was not their problem but something that I had to deal with directly with Apple.
You can’t just show up at Apple with a problem you have to book online in advance to get an opportunity to meet with a «Genius Bar» representative aka «a Genius.»
When I showed up for my 1 o’clock appointment; I was told they were running 20 to 30 minutes late.
And apparently, the largest and most sophisticated computer company in the history of mankind had no way of texting or emailing me this – so I just had to wait, like a blister in the sun.
And I waited, and waited, and waited.
I am a busy MIAMI personal lawyer; and the last thing I want to do is spend my day in a shopping mall waiting to get my phone fixed.
I was very annoyed and frustrated by the experience.
Finally, after half an hour waiting for my scheduled appointment – I was seen by a very nice guy (Scott the Genius) who fixed my iPhone by replacing it with a new iPhone. And I ended up buying an extended battery for my iPhone.
Would I go back? The problem is there’s really no alternative and apparently Apple knows this. They did try to be as helpful as they could but I was annoyed that I had a wait for half an hour with a scheduled appointment it took me over a week just to get.
I do have a new phone and a new battery so wasn’t a total loss but I can think of a lot better ways to spend an hour or two in the middle of the week.

Came in on a Wednesday and the place was complete chaos, told us we had a thirty minute wait time and told us to come back shortly. After thirty minutes we asked about our reservation and there had been no progress in the line at all. Better management needs to be considered, would not recommend getting help from the «geniuses» here.

Terrible. Apple has a serious quality control problem. The store was packed with people trying to get their products fixed. They give you an appointment for 4 hours later but don’t honor the appointment. They really can’t tell you when you will be helped. I have spent all day trying to get my $ 750 defective phone fixed. Apple is a joke!

Even thou is very crowded at times like most Apple stores, the staff is very knowledgeable and helpful.

Marvelous Customer Service! (This review is for Sales Rep: 72 308)
I parked by Bobby’s Place, Apple Store is right across from the entrance. Came because my brand NEW Macbook gold would not Turn On/​Charge. Already had charged the Macbook all afternoon & nothing. The only solution was to bring the device to the store.
They gave me a replacement thanks to Apple Care+ …but my serial number was no where to be found. Luckily I had my order number! Purchased this on the Apple Store online, seems that
shipped me a cheaper Macbook. Initially, billed me more than supposed to. The sales rep at the store took his time to revise, and help me and discovered I had been overcharged.
Turns out I have a credit with Apple and now I have the better Macbook. Great turn out, otherwise I would had never known. Glad I visited this store! :D

I have always been one of the biggest apple proponents but in recent years the retail customer service has dropped tremendously culminating in my last visit.
My cousin lives in Panama and asked if I could bring him a laptop since I will be going there. He ordered it on my account so I could go pick it up. When I get there they tell me I cannot pick it up since its under the card holders name and we don’t share a last name even though its on my account so I speak to the manager and he says that my cousin needs to call apple from panama. I told him he can’t call apple because its my account so he won’t be able to talk to them concerning an order on my account. I logged in and showed him my order, showed him the response email, had my cousin text me his card and ID WITH HIM IN THE PHOTO and offer to FaceTime to show that its actually him live and still the manager said no. What is the point of having a manager there if not to make judgement calls. It was clearly evident that my story completely checks out but whatever he still didn’t help out.
He said to cancel the order and order it again. So I cancel the order and get my cousin to add his card to my apple pay and then I ask the manager to let me pay for the order like that. He said no because that computer is reserved for online orders so HE COULD NOT SELL ME THE COMPUTER THAT I HAD ALREADY ORDERED. I said fine I am going to place the online order right now can you please make sure its expedited given the fact I am standing in front of you and the current circumstances to which he said he could not because that is handled by the online store.
So I place the order anyways from my phone standing with him and then ask him to make sure I can get it. He said I must have missed the alternate pickup field since its more difficult to see on the phone that I had to place it on rather than a computer like it was originally placed on. So he was telling me that I have to do it again… EVEN THOUGH HE WATCHED ME PLACE THE ORDER. HOW MUCH MORE VERIFIED CAN YOU GET!!!
At this point I am astonished at the lack of help the manager was giving me as well as the apparent fact that he could not at all use any sort of his judgement to solve problems just like these. What is the point of a manager then? Seriously, why have one that cannot solve advanced or complicated problems? He even had the audacity to look at me and tell me that he’s not trying to have me jump through hoops… Yeah ok.
I go to order another one with myself listed as the pickup person but at this point my cousins card is getting declined from the 6k in apple charges placed in the past 2 hours so instead I ask my other cousin to come pick it up who has the same last name as him.
I leave and my other cousin goes to pick it up with the order number but now the manager is saying that it needs to be the full name of the person. So now I call apple support and have them put my cousin who is at the store down TO AUTHORIZE HIM TO PICK UP AN ORDER I AM NOT EVEN AUTHORIZED TO PICK UP AND IT WORKED.
All seems like it is about to be solved when my other cousin who is now authorized is told that the computer is actually not ready and to come back at 3pm tomorrow. I ask him to explain more and he said that is all what is told. The apple store opens in a couple hours. I cannot wait to see why this order could not be picked up after that. Stay tuned.
I have never had a worse experience in any retail let alone apple which although after declining in recent years has always gone above and beyond for their customers. What a shame. This store is the worst and that manager should not be a manager or even work there.

I went to this store on 10÷20÷15 to get my phone exchanged because my camera isn’t working properly. I did do a walk in and they got me in. I did this walk in at 2pm and came back at 5:30pm because I was I told I was going to get a text and nothing, so one gentleman was super nice and told me have a seat we will be right with you, cool! He told me 30 minutes later we’re with you in a minute so a minute passed by and nothing. I have it time and I still wasn’t even approached. I go up to an «apple specialist» and ask him can he verify if I’m still on the list and he completely ignored me until I approached and he ask «what was your question»? I told him I was suppose to be called already because there were people like an hour after me asking if there were walk-​ins and were seated too. Those people have passed me already and left. His reply to me «I’m sorry, don’t discriminate». Why the hell would you bring that up? He walks around like he is the boss. The rest of these Apple Specialist” are nice but this guy named Cesar is something else! Horrible customer service!

Good customer service but Jesus Christ this place is packed ²⁴⁄₇ you need to come here like 20 minutes before they open if you want something done without an appointment. If you don’t be prepared to wait

Terrible Customer Service!!! I reserved 2 iPhones 6s and after making the LOOONG line, I was not able to get it as I could not get the jump promo tmobile offered as I just became a customer in which i did in order to get the program! I was actually switching from android over to Apple. Not going to Apple now.

I cannot express how much I dislike the crowd in this Apple store. They surround the tables just to take selfies and log into all their social media pages to post them. If you are new to Apple, I highly suggest visiting another store so you actually get a chance to test some things out.
If you already know what you want, order online and pick-​up here. I walked up to the first Apple floor associate who wasn’t speaking to another customer and he was immediately able to draw up my order. That was the assistant store manager (Edward, possibly?) and he was amazingly understanding of my (lack of) time. I was in and out of the store withing 10 minutes, and I opted not to set-​up in store, although he estimated it wouldn’t take long — 15 minutes, tops.
Bottom line, 5 stars for customer service, 4 stars for the location in Dadeland Mall, 1 star for the sheer number of people who are there to represent Miami in all of its egocentric glory.

Dadeland Apple Store first visit was bad and second was worse, but then I met Carlos, he’s a tech that helped me with my cable swap and beat head phones. He was so patient and got everything done for me. Super apologetic bc I did wait for a while but all in all he was worth the wait… Thank you Carlos! Xoxo

First experience with the Genius Bar. I had been on the phone with Apple customer service trying to get an appointment a few days before only to hear that there were absolutely no appointments available for the next week and a half at any Apple Store near me, and my best bet was to walk in and hope for a short wait time. So I knew it would be a long wait. What I didn’t expect was a group of maybe 25 people waiting for the store to open on a THURSDAY morning. The staff expected it though, and opened the store with lots of energy and enthusiasm, which I thought was excellent. So I waited in line to make a walk in appointment, then waited some more for them to text me that they were ready to see my issue, then waited some more for them to replace the broken part. Overall the visit was about 3 hours, with about half an hour being my fault for not having backed up my phone before I got there. I went in with a faulty phone and prepared for a long wait, and left with a working phone, so I’m good! Again the attitude of the employees helped to keep my experience a positive one.

Very slow, every time I come to this store I have to spend more than 2 hours just waiting, I got here at 10:00am the store wasn’t that busy and they give me an appoiment for 11:00am, right now is 12:20pm and I am still waiting and nobody have help me, my iPhone 6 bend just been on my pocket, I love Apple products and that’s why I’m still here but their costumer service is horrible. VERY BAD COSTUMER SERVICE!!!

Worst experience ever with the Genius Bar it’s like they don’t want to help you and just want to screw you over and void your warranty for anything. Bad representation for apple as a company. Looks like they are happy to void your warranty. I hope it’s just this Apple Store and not all the others. What a bad night. Thumbs down.

I love my apples. Just Love them… but really hate this store. How does a person find help here? No one looks up to acknowledge anyone. I don’t steal and I would never but shit, if I did? Even a novice idiot like me could get away with it. (Only speaking for miami Dade, the other apple stores– which I will try to plan my trips around are very friendly. Almost over friendly.)
Once you do find help, the people are pretty cool but It really only makes them warm and fuzzy when they have to help you without a choice. Big frowny face Dadeland Apple store.

This place is a victim of its own success. Every time I’ve set foot in here it’s insanely packed.
I’m currently standing in line to speak with someone just to pick up a repair.
Ugh.

What a drag it is to get a phone there at the Dadeland Apple Store.
For one thing and probably the worst is that you have to wait in a line that was 25 feet long just to ask if they phone you want is in stock. Who has time for such nonsense. It would be much better if they simply had a list of the phones available so you could check the list, and it the phone you want isn’t in stock, you could just go home instead of waiting in line only to be told the phone you want is not available.
The staff is friendly and knowledgeable, but the system they have should be changed.

mi appointment was at 4:40 pm, I did arrive at 4:30 pm, they check me in and told me to wait, they keep helping others that arrive after me, around 5:30 I had to talk to them and get really nasty, 20 min later they call me and fix my iPhone’s problem. I left around 6:45 pm, two hours, and the appointment was made with a week in advance. Dont know what to say, I wont recommend this place.
Nobody explain or apologize to me at all.

While I do have and appreciate a few Apple products, those were purchased either on the internet, or in the case of my iPhone, at an AT&T store.
On the day I came here I was really only here to browse, but I also thought it would be cool to do what Marcos R. did a few years ago at the Apple store on Lincoln Road and actually log onto Unilocal and review the Apple store, using one of their computers, while I’m standing inside said Apple store! Genius!
Well, it was an epic fail. I browsed around the store for a while, then I saw that one of the many pre-​teens who was hogging the laptops finally backed away and left. I moved in for the kill, but as soon as I started to log onto Unilocal,one of the salespeople came over and asked if she could help me with anything. When I explained that I was just trying out one of the Mac Books, she moved around so she could look at the screen and seemed none too pleased that it appeared to her that I’d obviously just gone there to check my e-​mail or take advantage of some free time on one of their computers.
I choked, didn’t even follow through logging onto Unilocal completely, I tucked my tail firmly between my legs and left.