Worst retail experience I have ever gone through. They literally accused me of being a criminal. Told me my gift certificate was invalid. Pretty much said it was counterfeit or something. Embarrassed me and my mother in front of the whole store. I don’t think i’ve ever been this upset in my life. Holy sht, i’m at a lost for words. The«manager» is Jennifer Canals and she is the most incompetent piece of work I have ever had the misfortune of dealing with. Customer service in Miami, FL is officially dead. Never shopping at dolphin mall ever again.
Nydia M.
Classificação do local: 1 Miami, FL
Absolutely the worst customer service I’ve ever experienced in a clothing store. I contacted their corporate offices following the horrific experience I had at this location. A few days later I received a phone call from what seemed like a very concerned customer service rep. And then I was mailed a coupon valid only at this outlet store. Wtf?! Why would I ever want to shop here again?! Also, it takes a lot more than a measly 30% coupon to help me forget the illegal actions of the employees here. I will NEVER step foot into this classless hell-hole poor excuse of a store. Gross.
Samantha F.
Classificação do local: 3 Miami, FL
This place is pretty nice, the employees are helpful and polite. This place is more professional clothing style compared to the sister store Ann Taylor Loft. They now have a shoe section and have the same shoes found in the regular store. They do have good specials.