Alamo Rent A Car

1. Price was more competitive than the other big names. Make sure you search online for a coupon (free upgrade, lower price, etc).
2. Car was clean enough (definitely could have been a bit cleaner).
3. Service at the airport was mixed. The guy that helped us at the counter misinformed us saying that our only option was to use the Alamo SunPass (which is more expensive). After reading the other Unilocal reviews I know better, and asked to speak to the manager. The manager, who we met downstairs, was nice and upfront about our options. We decided to buy a SunPass at Publix (although we ended up not buying one and just avoided toll roads).
4. The actual location of this Alamo is at the airport, but you have to take a little subway. No complaints here… very fast with the people movers.
5. If you have Amex it is much cheaper to use their insurance then buying it from Alamo. However, if you don’t have your own auto insurance, make sure you buy extra liability insurance from Alamo, as Amex does not provide any.
6. Returning the car was easy and convenient.
7. The only reason I am not giving 5 stars (other than the confusion with the SunPass) is because when I took the car out I noticed some small scratches (no big deal, I don’t care, I just didn’t want to be blamed for them). Before leaving, I informed the guy and he said he would make a note in the computer… and not to worry. However, aside from his notation in the computer, he would not give me any paperwork documenting that I had told him (I could have made a fuss, but I just left). This made me a bit uncomfortable.
Overall, we had a positive experience and would rent from this location again.

I live in Pinecrest, so going all the way to the Airport to rent a car seemed like a hassle, but Alamo was half the price of everyone else. I ubered over, and I was running late, so I was worried that it was going to take forever. My experiences are usually with Enterprise’s local offices. They aren’t bad, but it usually takes a long time to rent a car from them even when I reserve in advance. Alamo was incredibly fast. I don’t know if it just the Car Rental Center by the airport, and everyone in there is just fast, but I was out of the über and in my rental car in about 10 minutes. I went to the desk, gave my license and credit card, they gave me a print out to sign and told me to go to the 1^st level. The guy there said pick any car in the aisle I paid for, the keys were on the dash and I drove it to the check out lady and was out. The drop off was even faster, you pull up, they waiting for you, they print a receipt and you’re on your way.

As someone who has never rented a car before, I was very apprehensive. All you read are nightmare stories of desired cars not being available, or a nerve-​wracking walk-​through with an aggressive rep and a clipboard. None of that happened to me with Alamo in the Miami Airport. First we went to the rental desk and met Christian who was a super nice guy and talked to us for a bit while he got my paperwork together.
Then went straight out to the parking garage where they keep the cars. Here is where I expected to be read the riot-​act about being responsible for anything and everything, no such thing. They said, «convertibles? Isle 11, pick out whichever car you want.» I responded, «and then what?» they said, «then you drive off». I went to isle and was a kid in a candy store, every color of Camaro and Mustang convertible you can imagine. We picked ours, I took some photos in anticipation of being scrutinized when I dropped the car off, got in and took off.
When we pulled into the Key West Alamo parking lot, I thought «here is where they get you», I’ll be blamed for every nick and scratch in this car’s history and charged accordingly. Nothing of the sort happened. We went into the office, were greeted by a very warm and friendly young blonde woman, I didn’t catch her name. She said, «you’ve already paid, you don’t owe us anything, can I call a cab for you?». I was so relieved; she had even anticipated that I would be asking for a cab and took care of it.
I can’t speak for other car rental places, but my experience here was VERY stress-​free.

Our rental was recently returned two days ago in the evening. My husband placed his sunglasses which he uses for work in a compartment which is pretty hidden in the dash of the car. The reason I say this is because there was trash in the compartment upon checking out the rental so the staff who cleans did not even notice it. I dropped him off after our trip at my car and he waited for me while I returned the car. To make a very long story and evening short, sunglasses were left in that compartment by mistake and not even 20 min later when he realized they were missing, the rental center was called. I was asked for the specs of the sunglasses to which I specifically mentioned to the staff that they are sunglasses my husband uses for work that are customized to his vision and are used as protection in certain emergency situations. I fear I made the mistake of telling her exactly where they were in that not so obvious compartment because all of a sudden low and behold it was cleaned this time around. As you can imagine the sunglasses walked away. Before we even got the call back from their «lost and will never be found» department we were on our way back to the center. We were jumped around from agent to agent and from floor to floor. The manager located downstairs was the one that was attentive and worked his magic. The car was finally brought around after they stated it was already cleaned only to find the same sand from our beach trip still on the passenger side rug. The car did not look clean at all. Sunglasses were clearly stolen from the car and not once did we receive an apology or an attempt at customer service recovery. Instead when we were sent back to the 4^th floor for one last attempt, the agent was condescending and one of the managers also located upstairs basically dismissed us in a very extremely unprofessional manner. I am not one to throw any names out in public but their names and a complete recollection of the evening is detailed in my letter to headquarters. The only reason I do not give them one star is because I have rented on numerous occasions from them, as a matter of fact they are the only company I have used in the last three years and at times at least once a month. I would drive over 15 miles from my house because that is how much I appreciated doing business with this Alamo. The day staff was always amazing and even the girl which I always returned my car to on the evening shift which until now I have only had to deal with her when returning the car. I feel sorry for the rest of the staff who works hard to give Alamo a good name but have to be associated with other staff members who are unprofessional and work with a manager that lacks «leadership» and customer service skills. I work for a company in which most of their employees would never dream about stealing like that and those that have, faced serious repercussions. Your employees steal because there are no consequences and they know they can get away with it, and frankly Alamo that is sad. I am beyond disappointed as I once held this company in very high regard but unfortunately their true colors were shown that evening. I even went so far as to give them the benefit of the doubt to call back this evening before the letter and review was posted to see if maybe the sunglasses appeared but my effort was futile.

I travel to MIA alott. I occasionally book though a different car rental company if the rates are high due to a major sporting event or holiday etc. I received a great rate online through Costco Travel. You can skip the line or counter by selecting online check in with in 24 hours of your reservation. This will save you at least 15 to 20 mins.
Uunfortually there was a issue and I had to check in at the counter. The Alamo counter is located on the far right side in the car rental center. This location have at least 15 counters and 4 kiosk if you dont want any human interaction. The check in was a breeze ad was guided to the bottom floor where the lot was. Out side there are at least three staff asking what size you reserved and guide you to the specific class. .
Check out and returning the car was also a breeze the staff inspected the vehicle for damage and printed out the final charges though hand-​haled. Over all great car rental company no hassele with purcahing additioanl inssurece or upsales.

I had injured my hip and was in a great deal of pain as I negotiated by way to the Alamo counter. An employee noticed my discomfort and helped me to the self-​help kiosk. He went through all of the steps at the kiosk for me AND escorted me and my wife to the garage area, helped me with the luggage and directions!
Three days later when I returned the car, another employee secured a driver and car to drive me to the airline terminal. What incredibly wonderful service! How could I not use Alamo on my next trip?
My only regret is not remembering the names of the helpful employees.

I only rent from Alamo when I visit Miami. I love the ease of reserving the car online and the fact that I’ve never been disappointed with the quality of their vehicles. Their reps are very friendly and quick, which means no long waits after you’ve been on a plane and after the long wait for your luggage. So their prices, service and quality of cars are outstanding. Rent Alamo, you won’t regret it :-)

I am a frequent renter and I find Alamo in Miami Airport is the best. The prices are competitive and the customer service is excellent. I like the fact that you can select your own car from a range of choices. The return procedure is fast, efficient and courteous. My recent rental lived up to these, now high, expectations.

Always excellent, friendly service with any Alamo location. I have never had a bad experience with Alamo.

I fly into Miami about once every two months and since I’m always hunting for a bargain I usuually just book whoever is cheapest at he Rental Car Center. This past trip I used Alamo for the second time at this location and must say I will definitely probably just stick with using them from now on. I usually fly in on the red eye and the last thing I want to do at 6 am on no sleep is to have to stand in line forever waiting for a rental car. This is where alamo really shines. Every time I’ve used them there is never a line. I literally will walk right up to the counter and be on my way in just a few minutes. They also have the automated kiosks which are great to speed up service although I haven’t ever had to use them. Compared to some of the other companies at the rental center where you may have to stand in a long line to get a car Alamo really has become my first choice going forward. If you have a Costco membership you can usually book through them to get discounts making them a fantastic deal!

After my last experience at Miami airport with customs — this time was GREAT.
It was easy, no long lines…
and the icing on the cake was the Great attitude, efficiency from the service rep at Alamo!
Great Job…
didn’t bother with the auto kiosk… but the guy at the counter, helped me in 30 sec… done…off to the garage… got the car… next thing I’m at my hotel in Ft. Lauderdale.
thank you Alamo. using you again next time through Florida!

From late night scam at another rental I met Brian at Alamo, he met the others price and upgraded me car. Everything was smooth and car was great! Check in was easy… will be back!

We only booked here because we thought it was a good value. The car was dirty, the data port didn’t work and the rear drivers side window got stuck every time we tried to raise it. This was the only Mustang available that night and since I hate GM for taking federal money to rebuild itself, there was no way I was driving a GM. The agent said he didn’t have the authority to adjust the rate on the car for the inconveniences.
I was not pleased when they tried to take us for an additional fee to have both of us drive it, particularly since i had specifically asked about it on the phone before booking the reservation. And I am still not done unraveling the mess tha this their scam on toll by plate. I have my own Sunpass and even though I was told I would not get charged by the toll by plate, I did, plus a heavy surcharge.
Next time unless they make these thugs up to me, I will pay the higher rate at Avis and just be grateful that when there is a problem, Avis takes care of it. On vacation, that piece of mind is worth something

Alamo is my go-​to car rental company.
Easy paper work, less questions, more number of cars to choose from and great rates!

As a company, I would actually give a solid 4-​star (discounts if you have a Costco membership and book through the Costco Travel website
); however, I have to take away 1-​star for this particular Alamo location due to lack of explanation.
To get to the Car Rental Center, you’ll need to take either elevator or escalator to the 3^rd level and follow the «Rental Car Center /​Metrorail /​Metrobus «sign until you’ve reached the «MIA Mover» monorail station. It was a bit of a walk getting from the Terminal D to the monorail station, so brace yourself.
The car pick-​up process was fine, but the lady who processed my paperwork didn’t tell me things I should pay attention to (e.g. filling the gasoline tank before returning the car, rules for toll roads, etc). So you can imagine my bewilderment the moment I accidentally drove on a toll road and next sign I saw was «$ 100 penalty for vehicles failed to register». Heck, I almost fainted when I saw the sign and realized there was no way I could make a U-​turn on a freakin highway.
*** TOLL ROADS ***
Luckily Alamo had a customer support email listed on the brochure and the staff immediately responded to my email within one hour (I sent out my question about 9~10 PM). In short, there is no penalty added since Alamo’s cars are already on board with the toll pass system. The rate is $ 3.95 a day plus the amount of the tolls and Alamo will not charge more than $ 19.75 throughout the entire rental plus the amounts of the tolls. There is no device in the vehicle and it is pay by plate. Automatic pictures of the license plate of the car will be taken and then billed to the credit card (the toll fees took about 2~3 weeks to show up).
***
I rented a NISSAN Versa Note and it was in a good condition during the entire trip (I survived my drive to/​from Miami to Key West with this car). The only annoying part was the dashboard kept warning me about the low tire pressure. I actually drove to a gas station and pumped in more air, but few hours later the low tire pressure warning alert re-​appeared again and in the end I basically just gave up.
I would utilize the Alamo again, but don’t forget to ask and check the Alamo’s toll road policies because there are plenty of toll roads in Miami.

I completed the paper work in advance. At the airport itself, I just got into a car and headed out. The longest part was at the rental center booth. It took about 10 — 15 minutes because there was some issue with charges they were fixing.
Alamo is my go-​to rental car company.

My son is now a student at Miami and I have had to rent a car on 3 occasions using Alamo.
I can tell you their customer interaction and service is the best I have seen in the rental car business. We had an issue with a windshield that Janice took care of very efficiently and this past rental Rudy upgraded our vehicle. I also appreciate the fact that they let you choose the car in the aisle you wish. I have had Budget assign me the specific vehicle with no opportunity to change. So In Miami this is my rental car company of Choice. Go Alamo

Alamo has outdone themselves yet again.
No upgrade or compensation was really necessary. But hey, if you don’t ask, the answer is no.
Soo. I got a flat tire, big deal, easy fix.
Long story short, I was in Key Largo on my honeymoon and got a flat. It’s not Alamo’s fault I got a screw stuck in one of the tires, but hey, neither is it my fault. Because I had not purchased the extra coverage, the best Alamo could offer was to send someone to change the flat with the spare for 50bucks out of my own pocket. I said no way, I can do that myself. At that point, my options were to drive around on a spare with an uneasy feeling or take it back to Alamo for an exchange. I decided to take it back for an exchange.
After arriving at the rental location, I spoke with the manager to see if I can be compensated for the time I had to take away from my honeymoon, and the extra toll I was now being charged having to drive up to make the exchange. He was generous enough to take off $ 50, when in reality he could’ve, with clear conscious, said, «no its not our fault you got a flat». Moreover, they were short on cars, as it is summer/​vacation season, and vehicle maintenance issues in the few remaining cars. He upgraded me to a luxury vehicle at no additional charges and I drove back to Key Largo in an Infiniti Q50. Now, I know that wasn’t him compensating my inconvenience with the flat tire, rather it was just the happen stance that no other vehicles were available… but still, the fact that they are able to do such things for customer service is unheard of in today’s society. More businesses need to work on this level. No wonder, when I first got to the rental car center in Miami International, Alamo had a line zig-​zagging through the lobby while a dozen other rental companies had 0 customers.
Definitely a lifetime Alamo customer right here.

Picked up and returned several cars at this location and never had any issues. I always skip the counter queue and go straight to the self-​service kiosks. After that, just walk to the parking garage, get on the car of your choosing and drive off. Although you can pretty much do everything on your own without talking with anyone, there is always staff nearby if you need assistance. They usually have several models to chose from.
Returning your rental is very smooth as well, just park at the marked spot, get your belongings, pick up your receipt, and walk way.
They offer free shuttles to and from the Port of Miami.

Quick, efficient, and easy car return. The Alamo/​Enterprise/​National shuttle was also very, very appreciated.
I just wish that this location were easier to find coming from the north, though that’s more the fault of Miami’s illogical street numbering system. Ack!

Sooo, hier noch unser Feedback zur Mietwagen Station.
Zu erreichen vom Terminal aus ist diese super. Man wird mit einem Shutteltrain direkt vor den Eingang gebracht.
Wartezeit war keine vorhanden.
ABER:
Die sehr unfreundlich Frau am Schalter war Null und nichtig auf Touristen eingestellt, Sie hat sich bei unseren 1. Steps in English null unterstützt und hat uns etwas angewiedert behandelt.
Gut zum Ablauf gibt es kaum etwas negatives zu sagen. Sie wollte uns noch einige Versicherungen verchecken die wir bereits in good Old Germany abgeschlossen hatten.
Nach meinen 5x no thank you zu all ihren Bemühungen war sie noch schlechter gelaunt.
Egal, ab in den Elevator und runter auf Deck 1, da stand er dann unser Crysler SUV.
Perfekt
Abzug in der Wertung gibt es für die schlecht gelaunte Servicekraft am Schalter.

Für meine Florida-​Rundreise habe ich mir wieder Alamo als Mietwagen-​Anbieter ausgewählt. Der beste Preis und günstige Tankregelung haben letztendlich den Ausschlag gegeben.
Alamo und die anderen Anbieter sind vom Flughafen-​Terminal aus gut ausgeschildert. Von dort geht es mit dem Miami Mover, einem Zug, bequem zur Autovermietungsstation. Dort angekommen war leider bei Alamo die größte Warteschlange, gefühlte 100 Menschen.

Leider geht es dort nicht so schnell voran, wie in Deutschland, da jetzt das große Abzockspiel beginnt. Aufgrund vorheriger Gespräche mit anderen Reisenden und vorherigen Reisen waren wir aber gewappnet. Nach mehr als 1 Stunde waren wir dann endlich dran.
1. Akt: Größeres Auto aufschwatzen
Alamo: Oh sie haben nur einen Midsize SUV. Wollen Sie nicht ein größeres Auto. Denken Sie an das viele Gepäck und sie sind 4 Personen.
Klassensprecher: No!
Alamo: Sind sie sicher.
Klassensprecher: Yes!!!
2. Akt: Unnötige Versicherungen aufschwatzen, die eh schon enthalten sind
Alamo: Sie sollten noch eine Glasversicherung, Reifenversicherung und blablabla…
Klassensprecher: No!
Alamo: Bedenken Sie was alles passieren kann.
Klassensprecher: Ich weiß. Aber no, no, no!!!
3. Akt: Überteuertes Zubehör aufschwatzen
Alamo: Brauchen Sie noch ein Navi, Kindersitz und blablabla…
Klassensprecher: No!!!
Alamo: Unser Navi ist viel aktueller als das von Tomtom.
Klassensprecher: No!!! Kein Navi von Alamo.
4. Akt: Tankregelung, jetzt wird´s zäh; nachfolgender Dialog in Kurzform
Alamo: Sie können das Auto vollgetankt zu einem Sonderpreis von xxx € übernehmen und leer abgeben.
Klassensprecher: Nein wir geben es vollgetankt zurück.
Alamo: Bedenken sie wie teuer eine Tankfüllung draußen ist und nehmen sie unseren Sonderpreis (stimmte natürlich nicht) bzw. nur bei 2 Abzockertankstellen direkt vor der Anmietstation.
Klassensprecher: Nein wir geben es vollgetankt zurück.
Alamo: Sie müssen ihr Fahrzeug laut Anmietvertrag mit leerem Tank abgeben.
Klassensprecher: In meinem Anmietvertrag steht entweder leer oder vollgetankt abgeben.
Alamo: Ich kann ihren Vertrag nicht lesen, der ist auf deutsch.
Klassensprecher: Das ist nicht mein Problem.
Alamo: Sie müssen unsere Tankregelung akzeptieren, sonst kann ich den Mietvertrag nicht fertigmachen.
Klassensprecher: Wir möchten bitte mit dem Manager sprechen.
Alamo: Sie möchten mit dem Manager sprechen?
Klassensprecher: Yes!
Alamo: Ich hole den Manager.
Klassensprecher: Gut.
Manager: Sie müssen ihr Fahrzeug laut Anmietvertrag mit leerem Tank abgeben.
Klassensprecher: In meinem Anmietvertrag steht entweder leer oder vollgetankt abgeben.
Manager: Ich kann ihren Vertrag nicht lesen, der ist auf deutsch.
Klassensprecher: Das ist nicht mein Problem.
Manager: O.K. Wir machen bei Ihnen eine Ausnahme.
Klassensprecher: Danke (Ähm, wofür, ich glaube, dass ich endlich hier raus darf)
Danach ging es entspannt weiter in die Garage und ich werde von der 30° warmen Waschküchenluft fast ohnmächtig. Hier stehen die Autos in sogenannten Choicelines und man kann sich dann in seiner Kategorie das passende Modell aussuchen. Dann noch kurz zum Scannen bei der Ausfahrt und der Urlaub kann beginnen.
Die Abgabe des Autos war absolut problemlos und entspannt. Das Auto wurde nur oberflächlich überprüft.
Trotz der nervigen Alamo-​Schalter würde ich aufgrund des Preises und der gepflegten Autos immer wieder Alamo nehmen. Man muss halt nur den oberen Gesprächsleitfaden beachten und unbedingt vorher ein Navi über Ebay oder im nächsten Target (ca. 100, — $) kaufen. Das schont Geld und Nerven.