Advantage Rent-A-Car

Possibly the worst rental experience I’ve ever had in my life and that’s saying a lot considering how often I travel. Instead of going through the entire saga, I’ll just post the highlights:
1) I paid for a convertible, but did not get one nor any compensation for receiving a cheaper class of car. So essentially I got a non-​convertible at a convertible price… awesome.
2) I was designated a specific car, but was told by their «partners» at EZ that they don’t give specific cars, only class of cars, and that my printout with the tag and VIN was meaningless. However, when I pointed out that there was a convertible in their lot they could give us, I was told that that specific car was contracted out to someone else. Really?
3) When we arrived, we waited 20 minutes for our car to arrive but it never did. After confronting them, they said, «it’s being washed as we speak. It will be here in 10 minutes.». A half hour later, I pointed out that 10 minutes had come and gone and I was finally told the truth, that they didn’t have a car for me and were searching the lot for a car. More time goes by and we were told, only after confronting them, that they didn’t have a convertible for us. I guess they were going to let us wait all day without saying anything to us. After receiving the paperwork, all in, it took nearly two hours to get a car, only because we eventually gave up and just took whatever they were willing to give us.
4) Upon return of the vehicle, I went to the counter to speak to a manager. I was told the manager was busy and would call me that day. I left and have yet to hear from the manager, which was about a week ago.
The only upside is that I now have a new policy to check Unilocal reviews at the airport I will be renting from and never, ever rent from a 1 star place, regardless of price.

Oh my… the word «sleazy» is all I can think of. They did not display any effort to make an impression of trust. Not only was the car choice for «full size» a compact car, but it didn’t come with a spare tire. They say they never do. Really? I overheard two agents lie to their customers in an attempt to fool them into spending money on additional insurance they had already paid for through a a travel service, but also for their overpriced full tank of gas upon return.
They did not seem interested in making their customers feel good about using their service. It took a full hour before we could drive off of the airport lot. Upon our return, printing our receipt could not be done, and we had to take extra time to return to the rental desk to get it.
I would not recommend using this car rental company.