123 Triad

This company hosted and built our company website. Initially they we responsive, now they are terrible. We have since switched companies and have requested several refunds from this company with no responses. We have filed a «Charge Back» with our credit card company. They initiated a renewal on our card after we notified «Renewals» that we were not happy with the service or responses. We have since disputed the charges. SAVE YOUR MONEY AND TIME, DO NOT USE THIS COMPANY!!!

DO NOT, I REPEAT, DO NOT use this company to build your website, or utilize any other services that they offer. I initially used them to build my company website in 2009, & everything went fine. Customer service was responsive, and I was pleased with the end result. Subsequently, my guess is that everything has been completely taken offshore. There IS NO customer service anymore. Calls go to VM on all of their listed lines and are NEVER returned. Emails are NEVER responded to either. I’m left with a website that is out of date and there is nothing that can be done. There was one time when I was able to speak with a live person on the phone, but there was absolutely no way that I was able to understand a quarter of what he /​she was saying, though I did understand that someone would be calling me back… of course, that never happened. Worst thing is that somewhere, they have a copy of my credit card information stashed away. Stay Away… DO NOT USE… You have been warned…

My site is currently being redone by another company, but the original version made by Triad is still up. Initially, they were pretty supportive and responsive, and I liked my rep a lot. Several things hapepned almost right away though. First, the moment I got a bunch of visitors upon the site going live, and doing some advertising, it crashed completely. Apparently, I’d exceeded my bandwith allowance without knowing I had one, or that I should inform them any time I planned to advertise.
So, okay, I contacted support and they did fix it, but it took half a day or so. Anyone who has just launched a site knows how long that seems when it crashes the very moment people start visiting it! I should mention my site is for my business, and we do e-​commerce there, so no site means no sales.
Still, my rep remained supportive, and I liked the overall look of the site, but over time, she was less and less quick to reply to any e mail I sent asking a question or when I had a problem. If she was not able to resolve it, that would have been fine, I just would have appreciated a reply saying so.
Things got worse and worse, and I never received answers at all regarding certain issues with the site anymore. I had used the maximum number of open support tickets allowed just dealing with issues like needing more bandwith, or having problems with the shopping cart or something, and saw no clear way to delete those. I asked about 4 times, and no one in support could clear my support tickets, which meant having to call them directly with any problems after that.
Not very easy to do, actually!
So, then one day, my site was just gone. The odd thing was. so were all the Triad sites, and their e mails kept bouncing back, too. I finally got through on the phone and was told «oh, we’re moving the servers to another building today, so everything is down.». In the middle of the day, and without any warning? I didn’t like that.
Anyway, I hired someone else to re-​design the whole thing and have my fingers crossed for a better site. Kind of funny. when he went in to do some work for the site, he encountered the support ticket issue himself! By that point, my rep had completely stopped responding if i e mailed her, so I just referred the new web guy to their direct support e mail.
My site didn’t look bad, it just lacked speed, functionality, efficiency and was all mucky with a kind of sloppy, vertical layout. I liked the color scheme, and will not say it was horrible. just that the customer service after those first several months waned and vanished almost entirely.
I did get a good response from their support recently, which I appreciated.
Bottom line though: Go with this company only if what you need is something super simple that maybe doesn’t involve shopping carts.
Their programmers told me they could not program Paypal Pro into my site. They blamed Paypal’s coding for the issue, but clearly many sites are using that, so someone is figuring it out, right?
I did humor them and went through Paypal’s support team back and forth for a while before throwing up my hands and just giving up when Triad clearly couldn’t do it, even with input from the Paypal technical department.
You can get a better site made elsewhere, for less.

This company has terrible customer service and builds sub par websites.
I was actually hung up on. A senior support «professional» Terry Todd at
actually hug up on me and will not return my calls.
I had some very simple questions he would not even hear, he just kept insisting that there was no way he could help me.
Terrible company, terrible support, below average websites.

Worst web design and hosting provider I’ve ever used. «Customer Service» and I use that term lightly, is abysmal. Either they don’t respond, don’t respond intelligibly or take a ridiculous amount of time to get back, as all of the work is done in coding sweatshops overseas.
If you’re looking for a low cost web design hosting solution, find another vendor or book yourself a ticket to Manilla or Mumbai to look for a developer — at least you get a vacation out of it.
Email with any questions, glad to elaborate
–Brian