The Grout Doctor

Our tenant had hired Eliot for the job and had already paid him. We found the results unsatisfactory and called him up. He explained what he had done as he was careful to not dull the stone floors. We asked him to redo the job with a stronger cleaning agent. He agreed and carefully tested different agents to make sure not to cause damage. He re-​did the entire house to our satisfaction. As we needed it done soon, he came and did the job himself even though his helper was unavailable. He communicated very well throughout the process. Eliot wanted to make sure we were happy with the results and ended up doing a nice job. We are property managers and deal with many workers. It was refreshing to deal with such professionalism in Miami. He backed up his service and we will definitely hire him again!

I used the Grout Dr 4 years ago so when I finished the remodeling of my home I called them again. Mind you I also called 2 other VERY KNOWN companies for estimates but no one beat Grout Dr’s pricing and the fact that I knew what the outcome would be it was a no brainer. Jay, called me the day of my appointment to let me know exactly what time he would be over. He showed up with another gentleman named Jesus. Jay went over all the areas that were to be cleaned with me. Even though I had already told Elliot I wanted the same «color» sealer I had previous, Jay brought out 3 different colors for me to choose from. They were courteous and did a great job. Moved light furniture and cleaned up after themselves. I will always come back to such a reliable vendor. Thanks Elliot … AGAIN

Terrible service and customer care. Elliot originally came and gave estimate to clean and reseal terracotta kitchen floor and grout. He said work would be complete in 1 visit. We scheduled service. They cancelled their appt the night before to reschedule for 2 days later. When they showed up, they worked for 2 hours and said would have to come back the next morning. I received a call at 3 pm the next day saying they were on their way to my house. Jay showed up to finish floor and grout. Once I inspected floor I pointed to jay that he had sealed over dirt and fur. Floor now looks dirtier than original, and with no way to clean. Jay said he would restrip the floor and redo it. He proceeded to go to his van and then left! I called Elliot with no answer. I left various messages with Myriam and answering service but 48 hours later still no call back. Way to run your business Elliott, good luck.

We recently installed new travertine floors and needed to clean and seal the floors for protection. After calling several providers, we decided to go with the Grout Doctor. While the owner and Jessica (from front office) were polite and extremely nice, I have to say I am rather disappointed with the actual product/​service.
First of all, we were rather hesitant when the person who came to seal our floors came in an unmarked van. So we are not sure if this was a subcontractor or what.
We have had floors sealed before, we know what a disaster it can be if it not done the right way. I mentioned this to the guy, (forgot his name) and he assured me that he was a professional and knew how to work the process. Well, he did not come by himself. He came with 2 other people, who apparently did all the work while he left for most of the day. These 2 spent all day pretty much chit chatting. Before they started, I pointed out to the guy who was apparently in charge all the areas where the tape markings needed to be scraped with a razor. He assured me that would be done. They did not do this, so now those areas have a gooey substance on in that when dirty everything sticks to it and no matter what we do we cannot clean properly.
The shine on the floor was very little, only in certain areas.
The only thing they did right was cover up my cabinets and baseboards correctly so that nothing splashed on there.
When we have to redo we will definitely not be calling them again.

The grout doctor made a house call to my home this week. In one day they transformed my dirty dull terra cotta (Mexican tile) floors from lifeless to gorgeous. We were stunned at the transformation. The floors were stripped and the grout lines scrubbed by hand with a wire brush. Each line was then hand painted line by line than the entire room was sealed with 3 coats of sealer. Jay and Jesus were very professional and very diligent. I just stayed out of there way. Boy, was I surprised when the job was completed. Next,
We are going to use them for our bathroom floor. The company is very attentive and the owner Elliott calls back within minutes.
I thought the floors were a lost cause but they look good as new now.

Just had a bizarre and weird experience the phone number in the newspaper is not the one because you get transferred around to other phone numbers. Then they quote a very high estimate, then when the price was lowered they asked for cash. They said «Elliott» would be sent over to do the job and another guy shows up driving his own car instead of a Company truck and carrying a bucket. Multiple actions on their part made me suspicious. High quote then cash.

They were punctual for both the estimate and service, workers were professional and they did an excellent job. I had the tile and grout cleaning with the color seal. Shopped around with a few company’s prior to moving forward. Overall experience was great.