Ruby Tuesday

Horrible service, horrible food, horrible customer service. The manager had no care in the world. I’m assuming because it was Franchise. I was so disappointed in my food. I completed the survey right there at the table.

Ruby Tuesday is a good place to go if you want to grab a quick lunch during your lunch break! The service is always very friendly. My favorite dish is Bella Chicken with mashed potatoes and broccoli. Also, there is a great greens bar where you can get your personal salad!

Came here a few times already but the last time was with my boyfriend and my mom. These people can’t seem to gather the concept of customer service/​hospitality. A lack of organization and who needs what where at what table… It’s mind boggling. FYI Fork, knives, spoons, and napkins are a must when seating any guest.

Have come here several times! They’re ruby relaxer is good! I love their hickory bourbon salmon! They have a good salad bar! The shrimp fondue is absolutely delicious! Good service! Had an accident last visit and the manager was eager to please us! So two thumbs up for customer service!

We are from Orlando and I have managed a lot of restaurants. I have to admit this place has some of the staffs members that every managers looks for. Lashima, the host, the busser all talked to us and talked to our son. The food is good but it is overshadowed by the great service.

First time at this location for date night, we had dinner on ⁴⁄₁₄. Ordered the ribs, Zucchini, and baked potato and my bf ordered the Cajun Jambalaya Pasta and tortilla soup. My boyfriends pasta was not good and ridiculously oily, he only ate half of it, the only good thing was the the tortilla soup. My ribs were tender but bland, food seemed old not fresh. The zucchini was so oily and half of it was burnt. The quality of food here is low. Nice staff and service was okay nothing special, the manager did ask how things were but we had just received are food so at the time we were unable to say much about the food. Hours after eating there food it made me sick. Really disappointing, not returning.

The service and food are good. Our server was very polite, attentive, and timely. She even brought out extra hot biscuits with asking if we wanted more. I had ordered the loaded grits as a side and the assistant manager came out and told me he wasn’t satisfied with the quality of their grits. He showed concern for the quality of product they put out and rather giving me bad food, he requested I choose something else. I appreciated this. This is a place that understands what customer service is. It’s a great relaxing place to enjoy a meal.

Came here with the family this past Saturday at around 7pm. We were greeted promptly and were escorted not long after to our table. We were a party of 5. Our waiter was cordial and nice all throughout our visit. He took our drink orders and kept the sodas refilled at all times. He was very attentive.
My wife and my mother in law both ordered the Superfruit Sangria which neither of them liked and didn’t drink it. I tasted it and it didn’t taste good at all. Avoid ordering this.
I ordered a full rack of ribs to share with my wife. The server told us that we could do half and half so I ordered one half Raging Cajun and one half Original bbq. The ribs were ok in flavor but the Original were better. As a side we ordered loaded mashed potatoes which were cold without a hint of warmth. Didn’t eat them because of that.
My niece ordered chicken pasta and when she started eating it, she found a piece of plastic wrapper of about 2 inches in size! How do you miss that? She kept digging on her pasta to see and lo and behold, there was a small sticker too. Gross!!! That kind of ruined everyone’s appetite immediately.
We reported it to the waiter who took it back. 5 minutes later the manager comes by the table to apologize and ask if she wants the food to be re-​made. We thought that automatically it was going to be replaced but it wasn’t until the manager came to ask us. We kept eating and my niece’s food came at about 10 minutes later when we were finishing eating.
To compensate, our table was given ice cream, which really nobody wanted or enjoyed. It wasn’t even a menu item and we were charged full price for the other food that had the plastic in it. We weren’t even offered a discount for that nasty encounter.
I hate to give a bad review but this restaurant really needs to get it together. I understand mistakes happen, but when they take a toll on the enjoyment of the dinner, at the very least, a discount should be offered for damage control.

Good Salad Bar, Burger was only average, bun soggy. Cooked as requested. Ok wait service.

We had late lunch with my husband and my mom this afternoon food and drink was great!!! But better was our server KELVIN he was awesome wow for real im a server and i havent had this service… Well i think never, he is great!!! 100point for him. GREAT SERVICE. He should be cloned. MIAMI LAKES LOCATION.

One of the best burgers I’ve had in my life! The atmosphere was great & the service was even better. Definitely going to be my new spot.

Employees are awesome, but the food is not that tasty to me, the meat doesn’t have any seasoning. The three stars is for the great customer service not for the food
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Typical ruby Tuesday. Usually good service and pretty good food as well. Nothing beats they’re salad bar.

My favorite go to place to eat, good service, excellent salad bar, great option for healthy dining

Started with the salad bar, they have romaine, spinach and plain leafy greens, Excellent! So far so good, had a non-​alcoholic drink peach and orange drink, very refreshing and tasty. The complimentary biscuits where awesome and the waitress knew exactly when to come over and take the empty dishes. Main course of bourbon salmon was perfect and that’s all I can say, it was exceptional. Tasty sauce that wasn’t overpowering and a good piece of salmon that was filling. I also tried the mashed potatoes and they where a perfect portion that left room for dessert. I had to finish with a dessert and figured I would try the Blondie. The manager actually stopped by when I completed my first course and offered me the desert. Amazing how friendly everyone is here and it was fairly busy. Dessert was an amazing finish and this place is a definite return when I’m in the area again.

Worst place ever. Walked in 9pm on a Monday it was 4 other tables occupied. As of 9:30 no one attempted to serve us. Honestly feel like it’s racial profiling because we were the only two black people in the restaurant. Requested manager and his response was «What would you like me to do» so I decided to leave.

If you’re in the mood for a solid burger or sandwich with a side of AYCE salad bar, then you could do a whole lot worse than Ruby Tuesdays. I typically go for their Black & Blue Bacon Pretzel Burger (medium) with their salad bar and I never leave disappointed.
Sure, the salad bar could have more of a variety, but it has a sufficient amount of choices for the given price point. The problem with this location would have to be service; I’ve experienced long wait times in between table visits for refills which is a pet peeve of mine. It’s an average restaurant with average/​better than average food. It’s worth your time if you’re in the area.

I’m not a picky eater so with that being said, I ate the Primo Bacon Cheese Pretzel Burger which I asked for medium done and it was well over done… The juice was sucked out of it plus it had no flavor. It came with fries that frankly I could of had better quality ones from McDonald’s! I ate it because 1. It was still edible and I was starving and 2. I already spent the money on it (yeah I know I said F’ it! Lol.
Ordered the Ribs and Crispy Popcorn Shrimp. The ribs were flavorless which I seasoned with Flavor of God seasoning which made it edible… And the «crispy» Popcorn shrimp were soggy popcorn shrimp… Smh… Never again… So here I thought tou can’t F’ up dessert right? … I was wrong! We ordered a Blondie… Omg… The blondie was hard and dry… The ice cream was the only good part and I’m sure they don’t make it in house.
Never ever again will I eat from here. By the way it was a takeout order… I’m sure people will read this and say «why would you keep ordering food if it sucked and why would he bring his own seasoning to a restaurant» lol.

We r back after a not so great experience This time I’m having a grilled chicken w/​mushroom & artichoke w/​rice pilaf & had a salad, kids r having a bacon burger that was cooked perfectly & fries r Y U M M Y & chicken tender/​very fresh apples slices, Top shelf Long Island was a bit bland. But the biscuits r great Needless 2 say, we don’t regret coming back Our server Jeniec was very attentive & very on point, everything was great BTW desserts r huge (enough 2 share between 3).

I know, you are thinking «5 starts? Chain restaurant? Boy your standards and comp parameters are *low*»… well, no sir, that is not the case. I tend to rate restaurants for «value» (quality of food vs price) and service, plus some kudos for extras like decoration, hostess, parking, location, etc.
And this was the case with this visit to RT. It was a Friday, place was crowded, but we only had to wait about 10 minutes. Hostess was nice and efficient. They sat us at the last table in a secluded area of the restaurant. I thought «oh boy, we are hiding in a cave, service will be bad».
But our waiter (I think Cesar was his name) came quickly, took out drink orders while we checked the menu. When he came back we had our selections, and a few minutes later we were eating our food. Cesar came back a couple of times to check on us.
I ordered the Smokehouse Burger, which was very tasty and cooked to my liking. We also had the Steak and Lobster, a bargain for $ 21, and it was very good (with onion rings!). We took home the Crab Cake (which my wife said was very good too). To finish we ordered the Double Chocolate Cake, excellent.
So here you have it: good food, moderate pricing, great service (from Cesar), shouldn’t I honor it with 5 stars?
Note to management: always pay attention to the staff, if a waiter or bartender is having a bad day, and he/​she is unloading it on customers, just send him/​her home immediately. Good food but lousy service is a recipe for zero stars (but bad food with great service usually gets some stars, I even read a reviewer here saying that the food was terrible but she gave RT 4 stars because of the great service… go figure).
In conclusion: we had a very good dining experience at RT this past Friday. We have been here before, always left with a good impression and satisfied, thus I decided to write this review.
Recommended!