Hand & Stone Massage and Facial Spa

Because Hand & Stone is one of these centers with multiple masseuses and some degree of turnover, it can be a bit hit or miss. The quality of massages depends completely on the masseuse, and there is not much consistency in technique across masseuses.
For example, I came with two other people at the same time, and all of us left having had very different experiences. One of us had someone who really worked out knots (Laurie), I had someone who did gentler long strokes despite being told about specific tension areas, and the third was somewhere in between. In my case, I actually felt more pain the next day, which has never happened to me before after a massage.
The location itself is incredibly clean and tastefully decorated. They also offer you water with coconut essence after your massage. If you join the «club», you can stop at any time, share your services with another person if you can’t make the appointment, and they do seem to have appointments available to book your services. They seem pretty flexible in this regard. The receptionists are also helpful.
I’d recommend requesting a particular person who comes recommended if you go, or at least speak to the receptionist about their styles.

I have been coming to Hand & Stone for a regular monthly facial for quite some time. This is place clean and friendly and the aestheticians that I have seen all have done a great job. I am giving them a bad review due to their customer service. Today I had a pre-​booked facial from a month back at 7PM, I received a text message to confirm my appointment which i did. I get to the location half an hour earlier than appointed time in case i could get an earlier spot and the receptionist informs me that my newly appointment aesthetician has left for the day because they were not sure if I would make it. Never in my life have I gone to salon or anywhere appointments are made and had a worker leave before my actual appointment. WHO DOES THAT? I get out of work early trying to beat traffic, spend one hour and thirty minutes looking forward to my facial during the transit to be informed at 6:30 PM that the corresponding person has left. They informed me that they called earlier and left a voicemail, which they did and they just said that my former aesthetician has been fired/​layed off/​or just quit and that they have a replacement available. Not in any moment of that voicemail did they say that if i didn’t call back they would cancel my appointment. To me its just rude that this person did not have the decency to wait, and that the manager let her leave. I find this act to be extremely unprofessional.

Today was the second time I tried this place and it was the masseuse I saw today that was their saving grace after my first time which was the worst massage I’d ever had. If you can find the right massage therapist then I highly recommend this place. After being in so much pain and desperate for a massage on short notice I decided to try them again. This time I was booked with Colby and I asked for the entire time to be spent on my upper back, shoulders, and neck as I have been having serious pain there. Colby was amazing and brought my pain from a ⁹⁄₁₀ to almost none after he was done. You could tell he knew what he was doing. I’m sure they have other good massage therapists but I wouldn’t go without someone recommending someone specific. I highly recommend Colby!

My wife became a member of Hand & Stone and so we use to go there once a month. Both her and I are very dissatisfied with the quality of the massages, we terminated the membership.
Time before last time, I went, the massage was so bad. The therapist did not have any inclination in performing the massage and pretty much gave me the worst massage I have had. She was not well put together either. She looked dirty and was not elegant in her manners. I came out and complained and the manager said «we are sorry and gave me a 20% off coupon for next visit». I left unhappy and decided not to visit the center again.
But, to my surprise, I went back this Sunday hoping the last visit was an aberration. I saw the same masseuse still looking the same but I was assigned a different masseuse. This time it was pretty bad as well. She did not put any pressure or do a proper massage. I was very disappointed.
I will not be going back to the center any longer. The décor and everything is nice and clean but it comes down to good masseuse and Hand and Stone fails in that aspect.

I got a massage here as a birthday present and I’m pretty sure I’ll be back. I’ve had many Swedish or relaxation massages at various spas and each one has been different. They’ve run the gamut of being slapped around by a well-​fed woman back home whose name I swear was Brunhilda (she was all man-​hands and «stop your whining») to the gentle, relaxing massage from delicate Elisa at Hand and Stone Kendall.
I recommend Elisa. She is a tiny lady with strong hands and a soothing demeanor. Even though I was the last appointment of the day, she didn’t rush me. She used the perfect pressure (I’m a tad sensitive) and was responsive to my guidance/​requests.
I was afraid I would feel pressured to get a lot of upgrades and «join» this spa after I learned it was more of a corporate business. However, I never once felt this way during my visit. They gave me a list of upgrades when I was signing in and I was never again asked to upgrade or spend (more) money.
The waiting area is nicely appointed and the rooms are just right for a relaxing atmosphere. You’d never know you were in the middle of a shopping center when you are in one of the massages rooms.
I found the scents/​smells (aromatherapy) in the spa area to be just right, but I think they may be offensively strong to the most sensitive sniffers (you know who you are). So, if you are extremely sensitive to smells, you may want to warn the staff well before your appointment.

I was suffering from really bad lower back pain. So much so, that I was having difficulty getting out of bed, getting out of the car, sitting down, It was so uncomfortable, achy and sharp shooting pains.
I had a massage hoping it would help, and boy it really did!
My massage was with Patricia. She included stretching moves, specialized moves all combined with some relaxation moves to make up for the pain of the deep moves.
As she worked she named and pointed out the muscles which were causing the problems.
Patricia really knows her stuff! Obviously she has a wealth of experience and that really made me feel at ease and confident in her ability.
The next day I was slightly tender on my glutes due to her deep work on the sciatic nerve, but that was to be expected. My back is now 95% pain free, I am receiving a follow up treatment with her next week and I expect I will be 100% back to normal after that.
The spa is immaculate, clean and comfortable and all the staff were welcoming, kind and gracious.
I will be a loyal and regular client of Patricia and Hand and Stone. :)

Highly recommend Javier for the best deep tissue massage in town! My lower back was a wreck and he really helped get all the knots out. Very impressed. The staff was welcoming and professional and the atmosphere was also very relaxing.

Worst experience ever. I felt a sharp shooting pain in my back and started screaming. I’m not sure what kind of experience they have but I had to go straight to my chiropractor and I’m still in a lot of pain. Ibuprofen is what I’m on and I will never ever ever do this again. I went for my grandmother 86 bday and as nice as the staff is and as beautiful as the place is they completely messed me up…

Huge let down!!! I was gifted a prenatal massage for my husband, I was so excited. I really was looking forward to it. My husband paid for a 60 massage and I was only in the room for 40 min! The lady was good but what a rip off! I told the people in the front and all they did was shrug their shoulders. I decided to get a facial while I was there and what a mistake that was! She offered me an upgrade for $ 20 more… I decided to get it. I must say it was THE worst facial I’ve ever had. All she did was clean off my make up, dab on 3 creams and «remove» some blemishes. Basically I could have done it myself and saved the $ 70! I would never recommend anyone get a facial here. I basically left more stressed out (upset) than I came in.

The hot stones are the best for sore muscles, Noah is very professional and recommended.

I walked in to check out the spa while shopping elsewhere. I was immediately impressed by the reception area and made an appointment on the spot for later that evening. The staff was friendly, the room and table were excellent, and the therapist I had was knowledgable and professional. I was concerned about being rushed and that I would be pressed to buy a package, but that was definitely not the case. I am a member of another spa and I was so much more pleased with my experience at hand and stone that I will definitely wrap up at that place and become a member here.

I was very disappointed when my mother was gifted a massage for Christmas and this place refused to accommodate her for services because she was a cancer patient. She had stage 2 Invasive Ductal Carcinoma and had just finished her last treatment almost two weeks before and went in for a little rest and relaxation which she seriously needed. She had no restrictions other than to keep from lifting more than 10 pounds because of her port which was scheduled to be taken out soon and was even encouraged by her oncologist to get some massage therapy which they even offered to cancer patients at Baptist Hospital. When she finished her questionnaire and they noted her bald head, they took her to the side (which was still in front of others who were waiting in the lobby) and refused to take her because and I quote «they did not want to be held responsible for any liability or discomfort she may feel after ward». Basically they weren’t comfortable. After my mother tried to explain that it was encouraged by professionals and by others who have been cancer patients, they wouldn’t budge and she walked out feeling hurt and as if she were contagious. 1) aren’t you supposed to avoid causing pain and discomfort? That’s why she went to you in the first place because she was stressed and wanted to use her Christmas present. And 2) Any concerns could have been handled like if they were worried about the port, they could have worked around it and if they needed clearance, they could have called the doctor but none were even considered by them. All and all, it was rude and insensitive. Nothing was even done to accommodate by mother. Even though she was at the end of her treatment and no risks could be assessed, we all as a family feel it was because of ignorance on their part. I did some research on my own and nothing was stated in their policy about cancer patients but only for individuals who had physical ailments that were under the care of a doctor for those ailments and needed a note for it. My mom isn’t physically disabled and was just a woman waiting for her hair to grow back after chemo. Make sure that you are 100% healthy LOOKING when you book a spot otherwise they will reject you to relax if you look the slightest bit different. They also need to be re educated apparently if they’re making up excuses as to why they CANT accommodate a cancer patient because massage therapy is highly ENCOURAGED for cancer patients everywhere! Ignorance.

I recommend this place for a professional and affordable massage. Everyone is very friendly. Massage was great. The only problem is they use too much oil. My body was way too greasy. But I would come back and ask for less oil next time.

I love coming to Hand & Stone, and have always been treated well. Everyone from the person that answers the phone when I call to make my appointment, to the staff behind the counters when I arrive, to my massage therapist, Stephany, is wonderful and pleasant, and friendly and they make my entire experience great. I recommend this place to everyone given half the chance.
Stephany herself is a wonderful masseuse, too!

Renzo is awesome. I had really bad knots in my upper back and I requested a deep-​tissue massage. It was amaaaaazing. The staff is very professional and attentive to all my questions. Thanks, guys! I have a monthly membership and can’t wait to go back in a month for my next massage. I’m hooked.

Amazing experience!!! Took my sister and her friend to this spa and we all had the most amazing relaxing experience, I even became a member. They have an membership. Super excited :) yay!

«Meh. I’ve experienced better,» is a BIG understatement.
I signed up for their monthly membership because they are close to my house and my first experience with them as good. The place is very nice, everyone is courteous, and the facial was great — a step ahead from Massage Envy (they don’t even do extractions at Massage Envy).
Anyway, fast-​forward a month later to my next facial, and that is where the other 3 stars were flushed down the toilet.
The facial therapist was good as far as technique. However, SHE WOULD NOT SHUT UP! She talked throughout the ENTIRE facial, and I tried making it a point that I was there to relax, not chit-​chat, by keeping my responses short. She didn’t get the point. Its not like she was talking about relevant things either, she was talking to me about her personal life… as if I care! Of course, I can’t take stars off for this, because that is just ONE therapist out of many at this location.
Throughout my session she suggested I get a scalp treatment **next time**, and explained the benefits. I merely hummed «sounds good.» She recommended another special treatment, to which I replied «sounds good.» Again, trying to be polite instead of telling her to SHUT UP! Well, while one of my facial masks was setting, she starts pouring OIL onto my freshly blow-​dried scalp! I was so upset, but figured I would just wash and blow dry my hair again. Hey, it was a free scalp massage, right? WRONG!
At the end of my service, I was charged $ 95.00! WHAT THE ****? I looked at the girl from the front desk puzzled and asked her WHY if I had already paid my service and all I was supposed to pay extra was $ 40.00 for my microderm. She responded that my scalp massage and other vitamin facial upgrade were making up the difference. I explained to her that I thought the scalp massage was complimentary (during my first visit I had received a complimentary foot scrub). She tells me that it wasn’t, and I reply that the tech never discussed pricing with me. THEN I tell her I had no idea they added a special vitamin mask to my facial!
I didn’t feel like arguing, and they obviously didn’t feel like helping.
BE VERY CAREFUL OF WHAT YOU AGREE TO INSIDE THEIR SERVICE ROOMS! YOU WILL LEAVE THERE WITH A HEFTY AFTER-​BILL!

I love this place. It’s relaxing from the moment you walk in– the ladies at the front desk are polite and efficient and calm. The spa feeling starts there. My therapist is great and always works out my knots. I upgrade to a stone massage because the warmth really helps.
There are more popular monthly membership massage places out there– I was a member of the popular chain and had it with there subpar customer service. This place is what the popular chain aspires to be. I recommend it.

This spa is amazing. The staff is friendly and the spa is very nice. I came here for a facial with Belkis and it was great! I came a second time for a massage with Debby and I left feeling relaxed and refreshed. Overall I had a great experience, and I signed up for a membership! I would definitely recommend this spa to everyone!

Alex at the front desk is part 1 of great service & Javier is part 2.
Def recommend Javier!