US Post Office

I’ve been to this post office a couple of times within the last couple of weeks, and my experiences have been mediocre at best.
Parking is about the easiest and quickest thing at this post office. There is ALWAYS a line and while it’s never outrageously long, MANY people do not come prepared. There are people who wait till they get to the counter to pack their things, there are people who don’t know how to pay their bills via mail so need a full explanation, the people who go to get their passports are a HOT MESS — like seriously look up the information online — so all of that leads to slow service. It’s not even the employees’ fault, because they try and assist everyone as best they can.
Besides that, everything is always organized and clean. They do have a prepaid package drop off (you can skip the line), but I like my item to be scanned and given a receipt, which isn’t an option if you use that drop off.
The only way that this post office has a chance of bettering itself is if the people who visit it start learning what to do before they walk inside.

I like the fact that unlike many other post offices in Miami, which close at 1 p.m., this one is open until 2 p.m. on Saturdays, it is located within walking distance from my place, and is in a quiet residential area. It not only has street parking, but an actual lot, a rarity in a parking-​congested place like Miami Beach, and is not heavily trafficked. It even has a vintage feel to it. What I was somewhat unhappy about was that about 45 minutes before closing, there was only one window open, and the other 2 were closed. They eventually opened a second window (after everyone in line was helped!), but it just seemed like the line could have been shorter if they were more efficient.

I really enjoyed my experience here. Great customer service — employees are super nice, responsive and responsible. Even more so as my case was not typical — I wanted to open PO Box in another state, but they helped me straight away while some other offices (in another state) just refused to do. I highly recommend this place.