RadioShack

super bad costumer service, I’ve been to other radio shack stores and they’re ok when it comes to costumer service but this one in particular is a joke!

I usually don’t post about a shopping experience but I’m so disappointed that I had to share. I brought in my phone because I needed to replace the invisible shield glass guard for the screen. The salesman told me I should just get an Otter Box as he swore by it. I decided to try the Otterbox Commuter Series. The salesman started to put my phone into the Otterbox but it just didn’t fit; it wouldn’t budge. The Otterbox case has like three layers of protection. Finally he realized that he had to place the phone in the case first; then he could fit the case into the second layer, the cover.
When it comes time to apply the screen protector I notice scratches on my phone’s screen! I only got the phone in January and I never had the phone without the invisible shield. Then after my long, jagged nailed salesman failed in buffing out the scratches, he apologized. That’s it. He said if I scratched the screen I’m really sorry. I said that he should seriously co wider keeping is nails smooth or wear gloves when handing devices, lest he scratch up the screen!
The salesman gave me a 10% discount for the Otterbox Commuter Case.
So now I have a new, scratched phone, and a stupid case and cover to protect my crappy phone.
I’ll never feel like the staff at radio shack know what they’re doing. I keep trying to give this store a chance but this was the last straw. I regret walking in there and I should have just ordered the invisible shield online and should never have listened to Mr. «Jagged Edge»