MiaVac

This place is disgusting DONT STAY HERE many others to stay try no clean towels no phone in the room sand and black stuff all over floor windows have not been clean in years table is broken when u put a cup on the table the leg fell off the table (Drink all over) no windows shades and some fugazy vertical blinds then when u close them like three fall off they obviously know about it cuz they put a piece of scotch tape to hold it up it works till u want to see your beutiful view soon as u open the verticals they fall off. There’s not even a garbage pail in the room.
PLEASE DONT STAY HERE

[TRUE RATING: 0 STARS]
This place made the beginning of my vacation a living nightmare. Five of my friends and myself reserved to stay at one of the condos for our vacation. Upon arriving, we notice the condo was infested with roaches. We contacted the emergency hotline to see if we could have other accommodations made and we were denied that several times (we all called and requested).
The contact person we spoke with stated that they had 36 hours to rectify the issue. There was no way we could stay there for three days while there were roaches still present, so we made other accommodations. Vanessa, the manager, never verbally spoke with any of us, just communicated via email.
We were refused our money back after indicating we did not want to stay there after the mistreatment, and accused of bringing the roaches into the condo when we didn’t even drop our bags onto the floor.
Customer service is horrible and the condo was subpar. It had dated furniture, messy walls with scruff marks upon other things.
I truly recommend you find other accommodations unless you’re OK with pest infestation and bad service.

I have to admit to being surprised to having to write this. But they asked for a honest review of my stay I put it on their website, AND IT POOFED, VANISHED. So note any review on their website might be handpicked!
The apartment was very nice, I had a great time. There was an issue with a light bulb falling out and almost hitting me, but they fixed it.
When i arrived there was no parking permit for the building for me to park my car. When I called that night Vanessa I left her a message on her cell. She is the boss maybe owner I am unsure. She has never called me back.
The next day I called the office and told them that there was no internet. The woman was unable to help me she said she would speak with Vanessa. After a few days it was quite obvious Vanessa was never going to call and there is not going to be compensation (by the way I picked the place and called before hand to verify that they had internet).
Agreement states:
Codes: The property is equipped with internet. The network key and password are indicated on the router by the TV.
I give it 1 star, while the place we stayed was nice, and the woman in the office appeared did care and want to help but she was unable to help without «Vanessa.»
They have horrible customer service, as in Vanessa never returned the call. Additionally they did not provide the service in the agreement.
The 1 star is because the property was very nice, and Unilocal does not allow 0.

If I could give this company zero stars I definitely would. Me and five friends checked into their Miami beach condo and the kitchen was infested with roaches. There was no one on duty to assist us. My friends and I contacted the emergency number and was told that they have 36 hours to fix the issue. We definitely could not stay there so we had to go find an available hotel room that we could stay in until the matter was resolved. Before leaving the security guard told us that nothing will be done and that these types of complaints happen often. Vanessa the manger didn’t contact us until we threatened to call our lawyers and when she emailed us back she implied that we brought the roaches to the condo. I strongly advise YOU ALL to not get blinded by those pictures you see online and stay away from this company. Ps: she refused to pay us our money back even though we did not stay in the condo.

I would give zero stars if Unilocal would let me… This company is horrible! First of all, the room we stayed in was outdated and does not look like the pictures they show at all. The second thing is that the wifi wasn’t even working and there was no cellphone service so I could send emails or do anything. When I asked the lady that works there (her English wasn’t good) she said that she couldn’t do anything and I would have to wait until the next day. After that we went to eat and when we came back the floor was flooded! Water was dripping from the air conditioner nonstop. I called and they apparently close at 5 so there was no one to report this to. They next day I asked them for a refund so that I could change a place to stay at, they said no. They also said «someone will come take a look at the air conditioner and fix it»…it was never fixed, not even 3 nights later when we checked out of that place. Do not trust the room reviews on their website either, they have control of what goes on their website. I submitted a 1 star review and it was never put on there thus the review for that room stayed at a 4.5 stars when it shouldn’t be!
DO NOT BOOK THIS PLACE! IF YOU WANT A NICE RELAXING TIME IN MIAMI, BOOK WITH SOMEONE ELSE! THERE ARE LOTS OF OTHER PLACES TO STAY AT!
I wouldn’t even put the one star there if it was allowed. But since I have to put one star in, I guess I could give that star to the valet service. They were all nice, opened and closed the car door for us everytime they’re not super busy.

We rented an apartment through VRBO that was managed by MiaVac. When we arrived, we notified them of a few issues, one was the fact that there was no washer/​dryer in the suite, contrary to the advertisement. The other was that the futon had a broken leg, and asked them to fix it. Miavac was totally unresponsive. As a result, I wrote a negative review on VRBO. In retaliation, they are refusing to return my $ 300 security deposit, claiming I broke the futon!
It’s unfortunate, because the apartment was lovely and clean. But the management are unscrupulous and terrible to deal with. I’ve rented many apartments throughout the world through VRBO and have never had an issue until now. There are many other places to rent in Miami, so why subject yourself to the grief involved if you rent one managed by Miavac?

This place was beautiful and the house was huge. The pool was amazing and everything was so spacious… but the place was super dirty! After the initial awe, we realized that we should not touch a thing! We quickly went to the super market and bought supplies to clean the house from top to bottom. Also the house manager wasn’t attentive to our needs as she was sick so we were there in extreme heat with broken central air! terrible!!! And it never got fixed!!! but at the end of the day, the place was beautiful and we had a great time. still left happily and i woud reccommend.