Macy’s

The staff is friendly. I surprisingly got an unexpected huge discount from 130 to 40. Btw even though it is near the Lincoln street, which is convenient, not too many tourists could notice the store so it’s not crowded at all.

This is by far the worst Macy’s ever. Customer service horrible. Went there this morning to buy a Michael kors watch. No assistant available for 15 min.
Another customer grabbed a lady and she was super rude to me. Took another 10 min. Do not go there please!

This Macy’s is smaller than most. It did not have the bedding area that we needed. They told us to go downtown Miami or Adventura Mall; which both us about 1 bus ride. Too far.
My mom bought some new tennis shoes and the Finish Line store (inside of Macy’s) and the service was decent. I just busted the men’s room and found it to be clean but old facilities.
They had all the sales and coupons one could use there. It was humdrum.

Got my New Years dress here and I love it ! I like the fact that there are beautiful expensive things but u can also find great things at a reasonable price :)

So I stopped by this Macy’s location to grab some swim trunks. I was surprised by how many sales reps were on the floors — there seemed to be more staff than customers. As I kept asking for assistance I was disappointed by the complete disregard of the employees to help me out. It took my literally 6 attempts of asking for assistance until someone actually took the time to show me where to find the merchandise. Everyone else just sort of pointed at the other end of the store and said that I should try much luck over there.
I am typically not as needy but they just made it too difficult.
I would not recommend this place unless you enjoy searching through piles of clearance items from 2010 in hopes of finding what you’re looking for.

I stop by the South Beach Macy’s about once a month. They usually have some kind of sale going on, and even if they don’t, if you ask for a discount, they will usually give it to you.
I needed some Levi’s 501… They are $ 68 at the Levi’s store on Collins Ave. At Macy’s, their every day price is $ 49…I asked for a discount and they gave me another 25% off…$ 37 for a pair of jeans? I’ll take two!

The South Beach Macy’s has less choices than Dadeland and it feels more like a fancier JC Penney but overall the customer service is nice when they get to you. This store can definitely be your saving grace if you need to find a quick gift.

Just about the only thing this Macy’s has going for it is the location. It’s small, poorly laid out and staffed by folks who just don’t care.
I am perpetually confused by how the clothing in the women’s section is organized. There is casual clothing mixed in among the cocktail dresses, the racks are a mess and I’m not sure they carry petites?
I generally come here just for the cosmetics counter. A few months ago, I was helped at Clinique by a woman who was enthusiastic and knowledgable; however I returned last week and the counter was staffed by two non English speakers who couldn’t care less. I replaced my foundation and the woman was ready to check me out without asking if I needed anything else. When I mentioned I needed eyeliner and asked about the selections, she couldn’t explain the difference; then she picked out a color without even asking which one I wanted. She seriously could NOT have been ruder, and it had nothing to do with the language barrier, which shouldn’t even be an issue; it’s 2014 FFS!!!
At any rate, I will continue to patronize this location solely on the basis of convenience, but the minute I can get free shipping from Clinque, I am breaking up with this Macy’s for good!

Starless reviews are not allowed, so unfortunately I can only take one star away from my previous review.
I notice a decline in Macy’s in general and in the South Beach location in particular.
This is the only department store in South Beach and could be a gold mine with a little more attention to detail and with the right salespeople. The shoe department is populated with angry people who do not want to be inconvenienced by your purchase. The men’s section is nothing to write home about and you’re lucky if you can find assistance. The women clothing is pretty sad and sorry and has an abandoned feel to it. The bathroom look like the bomb hit it, and a smelly one at that.
The cosmetic department would be decent but I guess they just don’t need the money.
About a month ago I went to the Chanel counter with the intention of making an exchange and a purchase. The only salesperson present was this truly awful guy, who was applying makeup on a heavily tattooed woman. I asked him if I could make an exchange to which he retorted: «Didn’t you return something last week?’. I said no. I was willing to comeback whenever he was done with the makeup and so I told him. No response. So I asked him where the lipliner were: he raised his voice and said: „Can’t you see I’m with a customer?“. I could tell she wasn’t a customer because as soon as I approached the counter they started whispering to each other, like I was such an pain. After that, never been so furious, marched myself to the cosmetic department supervisor, Gloria. I told her what happened and clearly she doesn’t care, she looks at me like I’m deranged and says: ‘I’ll talk to him». Like that is going to do anything. So I contacted the store manager through the website, explaining that I am a long time customer and that I spend a lot of money at Chanel’s. No response.
I will not shop at Macy’s anymore, even if this location is just a short walk from my house and across the street from my office. Clearly they do not need the business.

I came there for the first time in 2010. Well, it’s better stock than the Macy’s nearest me in Valley Stream but the availability of goods needs imprivement. If not, even more business will go to the Aventura Mall location.

Horrible… they carry very little compared to other Macy’s stores. I understand it’s a very small store but a store in this location should have better merchandise. The staff seems aloof and uninterested in helping. You are better off driving yourself up to Aventura

This has got to be the worst Macy’s I’ve ever been to! The only star is for the service! Before the renovation they used to be horrible now they are even worse! I never waste time going there unless I have to buy something for men. Maybe this branch is owned by a guy because they have a huge cool selection for guys all the time and for women… only crap whenever they do have anything… not even makeup! Geez!

Im not much of a fashionista, but this macys seems like it does the trick. Whenever I make a brief cameo, i always find deals deals and more deals. But maybe thats bc of my poor fashion choices. Either way this macys is worth scoping out.

Ran into Macy’s today to get a sweater for my Dad. Step-​Mom persuaded me on the cell to buy him undershirts instead. A sign on the Polo undershirts clearly said 20% off. I figured at $ 37.50×2 with 20% off, it wouldn’t be too bad. At the register, the salesman didn’t take off the 20% and I asked him about it. He explained that you have to sign up for a charge card for the discount. You have to read the whole sign. In much smaller print above the 20% off NOT SO CLEARLY it indeed says you need to take out a new card. What a crock! Is this bait and switch? Almost. Remind me why I HATE shopping? I bought the shirts, nonetheless. The thought of going back to the racks was too painful. The idea of paying and being done with shopping hell was the way to go.
When I asked for a gift box, the guy said Macy’s doesn’t have gift boxes! WHAT! A department store without gift boxes. BAD to WORSE! Was I supposed to give my father his gift in a cheap plastic Macy’s bag? I bet Walmart (where I have never been and plan to keep it that way to the grave) treats it’s customers better. I know they underpay and mistreat their workers, but they must be better at customer relations than this. So he says they sell gift supplies in the middle of the store. No choice here so I go looking. No gift supplies department so I ask a young man about it and he finds me the complimentary box and tissue paper! Little liar in the underwear department, you saved me the agony of shopping in your store. Banana Republic was sooooooo much nicer and less stressful to be in.

While I agree that you might not be able to get everything you want here — I have had occasional good service and found some EXCELLENT deals. If you pay the real sticker price, items may be expensive — but it always seems like they are running sales and if you can score some, it’s cheaper than walmart. I actually got some fabulous $ 25 tee-​shirts for about $ 7 after all their coupons and discounts, and they SUPER comfy — great deal!
I have come here several times seeking «high-​end» presents for friends, and I am a little annoyed that the cosmetics counters are out of high-​end bags for their $ 30-​$ 40 lipsticks, etc. I mean, if I’m buying a $ 40ish channel lipstick as a present, I want the black and white channel bag to go with it!
Sometimes the counter staff is too lazy to look for one, and in that case, you must walk around to different staff to see if you can find someone motivated enough to search. I was able to get one of the girls to find a Dior bag for her lipstick, and ended up with the nicest little looking gift ever!
While it’s not the neatest department, this Macy’s also has an extensive gift wrapping section (that you pay for and I believe DIY/​do it yourself). Really nice packaging but it’s always nicer to get brand-​name at the counter for free! Enjoy!!!

Will I be going back to Macy’s in South Beach? Hell to the no. The customer service is abysmal!
A few months back I bought a watch there and spent a pretty penny. I’m no P. Diddy/​Sean Combs/​Sean Jean, or whatever the kids are calling him these days, I didn’t drop a few grand but my watch was pricey. A few days later (not so detail oriented I guess), I notice that 2 of the four dials aren’t programmed properly. I spend way too much time trying to figure out how to fix it. Actually, given that I have the manual and that hooked on phonics worked for me, I am certain I know how to fix it but this cursed watch is not responding to my demands. It doesn’t seem to appreciate my sweet and tender touch and isn’t into that rough stuff either. I hand it over to several people hoping they can get the job done. No win. So I walk in one day and tell the man at the counter that I may have a faulty watch but if he could give it a go, I’d greatly appreciate his help. I have never seen a man look so perplexed in my life. It was as if a fully functioning watch was the most absurd idea he had ever heard. What do you mean, date? It took me a good 15 minutes to explain to the man (who sells watches for a living) that the correct date was supposed to be represented on the watch. He fidgeted with it while I waited 20 minutes and gave it back to me all wrong. Buddy, you see the dial that only goes up to 12? Uh, you think maybe that might represent the month and maybe not the day? No? I guess not. Despite it being just as bad as before (actually, worse because now even the time was off), he actually gave off an air of annoyance. I was not about to sit there any longer in order to explain the basics of space and time to this guy. If he had been nice, he could have been sucking on his thumb the whole time for all I care but don’t you dare give me that pissy attitude for simply asking that my watch work properly. Yeesh.
Now, I don’t fault the entire Macy’s corporation for employing this individual because there are always exceptions. I’m flexible, I can deal with this so I continue to shop there occasionally… until today. (Cue dramatic music… dun dun dun!)
We’re on our way out and as we pass the threshold of the door my sister grabs her foot and starts hopping around. Given that she’s not prone to spontaneous acts of public dancing, I quickly realize I have just been given a gift. A stubbed toe and it’s not on me so I get to watch her grab her leg a la Peter Griffin while I laugh at her about it. Then I notice the expression on her face and she’s clearly crossed over into the not funny pain. Damn, such a wasted opportunity. She points to her chancleta in sheer horror and I see what looks like a giant thumb tack sticking out of her shoe. Her foot is bleeding. Crap. I jump into action mode which basically just means, find a band-​aid. I ask the first employee I see who starts looking through drawers when his co-​worker informs him that he needs to send me to the office and I’ll need to fill out an incident report in order to get a damn band-​aid. I follow him into an office where he requests one from two women. They don’t look up at me because I guess basic human decency isn’t part of their job description. «Is she an employee?» «No, a customer.» «Oh then we don’t have any.» WHAT?!! Now, I’m not a litigious person but I happen to know how things work in this country and A.) You’re supposed to have a first-​aid kit B.) Someone just got hurt in your store, you’re supposed to at least pretend to care. So that’s when I get pissed and give her a piece of my mind because up until now all I wanted was a friggin’ band-​aid and am I going to have to file a complaint? So she says that security can help (still never having actually looked up at me).
I am greeted by a guy with eyes so hazy I can only assume he has been sleeping for the past few hours or that he just smoked a fat one. «What do you want?» (Extra customer service points on that one!) «My pregnant sister just got poked by something we can only pray doesn’t have herpasyphillisgonorrhea on it and she’s bleeding, can I please have some alcohol and a band-​aid?» «Hold up.» He comes out with one band-​aid and an alcohol wipe and follows me to the door. By this point she’s already gotten one from a kind stranger who saw her bleeding on the sidewalk and decided to help. (It was a tiny cut. I exaggerate for dramatic effect. Still, she’s pregnant and terrified of what she may possibly have just contracted). He picked up the «weapon» and examines it. «Are you okay?» «I guess so.» And he walks away. I’m distracted for a moment and my sister yells, «WATCH OUT!» The smartest person on earth had thrown it back on the ground and I almost stepped on it myself. Sigh. Ain’t nobody got time for these clowns!

So much meh.
Let’s start with the positives.
It’s conveniently located.
…
Ok, now let’s move on.
The dressing rooms are a mess. Mirrors falling off the walls, clothes on the floor and strewn about, and empty hangers all over the place.
The bathrooms are disgusting. I know, I know, it’s not exactly their primary focus. But if you have to go while shopping, you still want to be able to do so.
Staff is clueless (see below exchange)
Salesperson: Can I help you find anything?
Me: Well, I’m looking for some denim. I need straight leg jeans and a dark wash is preferable.
Salesperson: Like skinny jeans?
Me: No. Straight leg.
Salesperson: Like boot cut?
Me: NO. Straight leg. Cut straight down from the hip.
Salesperson: (blank stare)
Me: Never mind; thanks anyway.
Merchandise is completely disorganized. Sale and non-​sale items mixed together haphazardly. Your size beside your grandma’s on one side and your preteen niece’s on the other.
C’mon, Macy’s, get it together. I know you can do it.
Bottom Line: Visit only if you’re in a pinch.

Macy’s ohh Macy’s???
Only walk on the first floor to use the escalator to take u to the second floor!
I refuse to purchase shoes at this location. The service in the shoe department is beyond rude. Enough said!
Oh and the jewelry and perfume dept are short staff.
On the other hand the ladies up stairs are very helpful and want to sell!
As for the selection of clothing, isn’t to large but WOW the sales are unbelievable. They always have huge sales unlike any other Macy’s that I’ve been too.
Dressing rooms and bathrooms are very well maintained.

SHOE DEPARTMENT SUCKS HARD.
Twice I have come in ready to buy shoes and left empty handed. They are so disorganized and so apathetic that they can’t even find the mates to the shoes that I want. TWICE. Two separate occasions, two completely different shoes. Incompetency to the max, even for Miami.
First I find the shoes I was looking for, on sale for $ 20, AND my size was the display shoe. It fit perfectly. But when I ask a man behind the counter with a name tag for the other shoe, he gave me a look like I just asked him to pick up my dog’s shit, said nothing and pointed to someone else.
Two different people go in the back and disappear for 20 minutes at a time trying to find the mate to the shoe. They return empty handed, but tell me they do have it in another color– that is not on sale and is twice the price.
I said I’ll take it if they give me the sale price. If they can’t find the shoes you want to buy due to their own negligence, the least they could do is give me like 15% off the color I didn’t want but would settle for. When I asked to speak to the manager, the woman acted like she’d have to suit up and trek to the north pole to find her. «Do you really want me to call the manager? I guess I can try to find her… but I can’t do nothing for you.» Yeah, I realize you can’t do anything for me.
What terrible service. I hate this Macy’s and only went in to escape the heat. I was excited when I found the shoes I’d been looking for, and then dropped back down because they couldn’t get their stuff together to make a sale.
I don’t even think this place cares if it makes money and it shows.

One Macy’s is not like the other. They seem to not understand the need for consistency which there are consultants who help retailers achieve this. Seems Macy’s doesn’t get it. Hire them, because you do need it. Or is it just the SoFla stores?
This one is tiny, fine, its SoBe and space is limited. Selections of clothes and cosmetics that are not as complete as some of their other stores. Its OK but not one of their better stores.