Care Resource

I hope no one has to go through the terrible mess that I did at the trashy office of care resource in Maimi beach. I just moved to south beach and went to care resource early this month to ask if I can be seem by a Dr with the insurance I had. First a weird lady came out from no where and approached me. At first I thought it was the janitor, but she told me she was the supervisor but could not answer one question I had and then suddenly just left to her office in the middle of our conversation. Unable to get an answer, I decided to leave because I could hardly understand her English and just assumed she couldn’t understand me.

I have been a patient of one of the founding doctors since I was in college, when he retired, I became a patient for the doctor that took over his practice with no problems. The problem with this establishment is not the doctors, but the staff. The staff just doesn’t care whether you live or die, or to pay attention to what they are doing. For the last five years I have been very patient because I like the doctor.
Below is a list of cringe worthy instances:
1. Mix up test results. Calling me to tell me that I’m pregnant, when in fact, I didn’t go in for a pregnancy test, and it was virtually impossible for me to be pregnant because I was on a DRY spell.
2. Ordering a battery of test, and forgetting the most important one. Making me come back to draw my blood, promising that they will take me at 5:15 p.m. since I couldn’t take off from work again, and when I get there, I get an attitude from the technician who forgot to take my blood for that specific test to begin with. I had to start screaming my doctor’s name for the doctor to come out, and order her to do what she needed to do.
3. I didn’t hear from doctor or staff about some test results, so I called to find out, and the nurse tells me that they had called me to give me the results and they have already talked to me. Clearly, they called the wrong person and gave my test results to that person.
4. Today, I called to set up an appointment, I only got a machine due to high call volume. The machine put me on hold for 7.35 minutes, and then proceeded to ask me to leave a message. I’ve been in that waiting room before, observing the staff, they are all chewing gum, shooting the breeze talking about anything everything, and just stare at their phone when it rings and they don’t pick up.
Needless to say, I am ready to find another doctor’s office, but I need to be able to talk to a human being in order to get my medical records, if I’m lucky enough to get the correct ones.
I get the that doctor’s are not business people, but either you become one, or you hire someone qualified to run your business. After almost 20 years of patient doctor relationship, it is a disgrace that it has to end like this.