BCBG Max Azria

The store is beautiful and the staff is mostly helpful and attentive. However, they’re aggressive about sales and strict about returns. They refused to let me return, exchange or get store credit for a formal dress I bought and didn’t end up wearing. They almost made it seem like I was lying about the return and one manager even suggested that I try to sell it online. I suspect it was the usual racial profiling that happens in Miami stores like this. That and or the store must be doing poorly for them to behave like that. Not going back!

Incompetent staff and management. I placed a hold on an item and after driving all the way to pick it up the manager basically calls me a liar as they did not have anything on hold and does not offer anything for my trouble as I was contemplating another purchase.

Beautiful afternoon at BCBG MAX AZRIA, new collection!!! ;)
Love this store, you never won’t be disappointed !
The brand is a wonderful company, one of the best of the fashion industry.

This has to be the BEST BCBG I have ever been too! Came in after a long day of sightseeing and wanted to look around and find something special for my last night in Miami. I was assisted by CHEIVA who couldn’t be nicer. She never hovered over me and was able to speak Portuguese which was great since I was with a family member who can’t speak english. I looked around and she was more than willing to look for sizes for me, she gave suggestions and showed me things that had just arrived that day. I came in with the intention to maybe buy just a dress I ended up buying a Jacket, skirt, and a dress. She was lovely a great sales associate with a real interest in the client. I have been shopping at BCBG for so many years and I have never gotten such great service. Wish they had her at the BCBG in LA. Anyway very happy with the service I received and the AMAZING pieces I bought. Can’t wait to go back to Miami and see CHEIVA again!

On my first visit here the stylist (that’s what they call their sales help) was very helpful and wonderful to work with. She figured out right away what colors would work for me and I purchased a cute little dress. Had I not gone back 3 days later they would’ve received 3 maybe 4 stars as a rating… but then I went back and things went to hell in a hand basket!
They stylist this time had a chip or something on her shoulder and was not as helpful try though she did but what pissed me off was her extremely unprofessional way of speaking to me. This lady was a tall thing and while I made no comment to her about that she felt at liberty to comment about my height as in «Would you like to try on some heels with that dress so you can be as tall as me?» I replied «I’m fine with my height.»
Then when she comes back with a different dress to the fitting room she hands it to me with «Here you go, shorty!» WTF!!! I don’t shop in the petite section and am of average height but even if I was 5 foot nothing this was so out of line and totally unbelievable… not to mention unprofessional.
Insult me and expect me to buy something from you? When hell freezes over and not even then! They were having a 30% off sale at the time and I asked if I could get a price adjustment for the dress I bought earlier. Was told it’s not their policy (not to mention if you return something you cannot get anything but exchange or store credit).
We left the store sans any purchase with me fuming. I should’ve gone off on her and management on the spot but I just wanted to leave! But I did call the store manager later and relayed my encounter which has resulted in my getting the 30% price adjustment (waiting for it to show up on my charge statement) and I’m waiting to see if I get a call from corporate where I left a voice message. Still waiting for that call.
I think from now on IF I buy any BCBG things (and I have several of their items) it will be in a department store where I won’t have to deal with insulting sales people or funky return policies.

I bought an outfit (fairly pricey) while traveling through the area. I purchase based on the chain who has an online return policy stated below. After leaving the store I decided I it wasn’t best for the event. It had all the tags and receipts only a few days later (ie less than 72 hours). The store refused to give me any thing but a store credit on a piece of paper not useable on-​line. This type of policy is unacceptable in this day and age, especially when what occurred was totally inline with their online returns. Of course, none of their sales people ever said anything about this restrictive policy either until I was dissatisfied then they blamed the corporate office policy.
NEVER SHOP HERE POOR SERVICE AND BUSINESS PRACTICES.
They claim this was posted but I never saw it and I signed an electronic receipt which they put in an envelop and I didn’t look at until I came in for the return. This supposed store credit statement was on the receipts.
FROM the BCBG WEBSITE
RETURN POLICY
We want you to be 100% happy with your order! If for any reason you are not satisfied, you may return unworn, unwashed or defective merchandise within 30 days for a full refund. See below for additional information regarding our return policy.
Returns must be postmarked within 30 days from the date your order shipped for full-​price merchandise, or 14 days for sale merchandise. If you make your return after the specified time period, you will be credited the item’s current selling price.
Any returns received after 90 days will be returned to sender.
Items purchased on
must be returned to our Web returns center and cannot be returned or exchanged at BCBGMAXAZRIA retail stores.
All apparel must be returned unworn, unaltered and with all original tags attached.
Some exceptions apply to our standard return policy: shoes must be returned unmarked and in the original shoe box, swimwear must be returned with the original sanitary lining and packaging intact, and fragrance products must be unopened and in their original packaging.
All shipping and handling charges are non-​refundable. We are unable to accept COD.
Returns will be processed back to your original form of payment. Please allow us approximately 14 business days to process returns; we will send you a confirmation email when your return is complete. Please note that depending on your credit card company, it may take 1 billing cycle after your credit is applied for it to post to your account.
For further assistance, please contact us via email at
or by phone at 1−877−707−2224, 7 days per week, between the hours of 10 a.m. and 12 a.m. EST.

I’ve been a loyal BCBG customer since 2000 and one of the reasons I’ve stayed true to the brand is the high quality they offer. Unfortunately, my last experience at this location specifically was poor. I absolutely love their special sales where you get a discount after you spend over a certain amount, this has always been a big winner for me. I went in looking for a dress for a formal event and I ended up buying more than I should to meet the amount needed for the discount. A part of the items I bought were a pair of pumps that had a sign next to them that said «All Pumps $ 128». I verified with the SA if the shoes I had in hand went for the price on the sign and she confirmed it was with an individual who I suppose was her superior. I gathered the items, took them to the register, paid and walked out. However, something seemed off by the price I paid and the amount I had calculated in my head prior to check out so I went over the receipt and noticed that the SA had charged me the original price of the pumps. I returned to the store and saw the supervisor that had originally told the SA the price was $ 128 and informed her of the mistake. She then backtracked and told me that those pumps were an exception and that they were not marked down. I told her that she herself had told the SA the price was $ 128 and I would not have purchased them without that confirmation so she (with a little bit of an attitude) honored the price and told me I was getting away with a steal because that wasn’t the price. NOT TRUE! As soon as I got home I went to the website and saw that the pumps did have the special discount so the supervisor’s attitude was unmerited.
And, to add insult to injury, after the first wear the BCBG logo on the inside of the pump came off! I’ve never had that happen before nor have I seen a logo so poorly glued onto an insole.
I’m going to give this store and the brand the benefit of the doubt, we all have our off days but I hope to never experience an issue in service and quality the way I did last month.

Sales peeps here are a little aggressive so get ready if you are even remotely looking interested in something… Had a woman ask me why i wasn’t interested in a coat I tried on. And I felt obligated to tell her what I didn’t like. I love, love the clothes in here and although I buy online I like to come in the store and get ideas of what’s in season.
In addition to my experience, this store is ALWAYS blasting air conditioning like its 100 degrees outside which makes my store visit short as it’s so uncomfortable
To browse… Not cool!

Way, way to pushy at this location. I have always been a huge fan of their clothing and designs. They have decent quality clothing with a very high priced to match. This was about my third time in the store and all three times the staff members follow you around, talk, talk and more talking. When I am trying to shop please forgive me but I may not be in the mood for small talk.
When I went in the other day, they had a nice selection of clothing. I was rushing and one sales lady would not leave me alone. She first inquired about my lashes asking me where I got them done then proceeded to tell me they were not individual lashes, they were three or four grouped together. Really? Please do not give me your opinion when you obviously have NO idea what the hell you are talking about.
Then oh here it goes, what might be a sure way to walk out of the store quickly and never want to return. I ask if they had a particular size in a dress I spotted on the rack but my size was not there. She asked «what size»? I respond with my size and she says in her chonga accent «Oh um no way! that is my size and you are much bigger» then proceeds to try and hand me a size three times my size. First of all, I think I know what size I am as I do shop frequently. I must say also I wear clothing that fits me not three times smaller than I should wear like her. Sure have I gone up in size the past few years, well yes but give me a damn break your gonna argue and tell me what size I am. Talk about being PIST off and wanting to smack this idiot sales lady who obviously should not be employed at such a nice store. She should be working in one of those tourist boutiques on the beach where she can sell her cheap clothing.
I have never been so mad and disgusted in the treatment of such an idiot in a store of this quality. I will never step foot in here again. I walked out and will never return. Treat our tourist like that, go ahead they might be crazy enough to give you their money, not me!

I don’t usually write Unilocal reviews for retail stores, but I had such a good experience at this BCBG location that I had to say something about it! I wandered in on a complete whim, not expecting to buy anything, as I have been to many BCBG stores in the past, drooled over some dresses, and then left empty-​handed because I don’t want to spend the money.
This time, however, was different. The store layout is very open and airy, and the employees are helpful and not-​at-​all pushy. This one young woman seemed to anticipate my every thought and offer help with sizes without overwhelming me or making me feeling annoyed.
Also, the sale items were marked down so much it was hard to believe! Many items were 40−60% off with an additional 30% off. I had never seen such sales at the BCBG stores in the NJ area.
I fell in love with a greyish silver blazer but felt the $ 90-​something price tag I calculated with the discounts was still too high. The helpful sales lady saw that I had been wandering around the store carrying the blazer and she asked me what was wrong. I told her I thought the price was too high, and she offered to scan it for me to check the price. It came back as $ 68! For that price, I couldn’t not get the blazer that had originally been $ 228. Score!

This store layout is awesome. There is a lot of room to fully move around and they always have sizes! I can’t really say much else… good clothes to choose from… not the best quality but pretty unique so I guess it makes up for the not-​so-​great quality. The staff is ever-​changing and every time I go into the store, there are brand new employees. They really try to sell you and are quite pushy but eh, it’s Lincoln Road, and it’s South Beach. What can I say?

This has got to be the nicest BCBG that I have ever seen! And it’s all on one floor so you can actually SEE everything! I stumbled upon it on a hot Miami day when I needed refuge in the A.C. of a store and boy was I happy! I would have done some serious damage to my credit cards if my boyfriend hadn’t told me that he didn’t want to wait for me to try stuff on. But because of that I can’t speak to salespeople.

Deserve –5 Stars
Wednesday, March 7^th btwn 10:15 AM — 10:50 AM… Walked into the store and not even 5 ft into the store a tall, brunette dressed very poorly woman «RAN» over and I mean literally ran over to ask me if I needed any assistance or if I was looking for anything in particular. «As I’m removing my ear piece I reply I’d like to look around first!» This employee stalked me throughout the store as if I was come kind of criminal never in all my life have I felt so uncomfortable before.
It’s unfortunate for her I know ALL the major players at HQ and will be sure to let them know of my most uncomfortable shopping experience and I walked out emptied handed. And it’s funny she did NOT treat the other woman this way just me. I was dressed very well for the weather not sloppy in the least bit.

They have very nice items in this store, a small sale section and semi-​helpful employees. They greet you upon coming in, then they don’t bother to ask you if you need help unless you ask them, after that they’re a bit more helpful. They don’t try to upsell by picking out items that would fit to the items you already picked out, or something that looks like it would be along the same taste, which is good or bad, depending on what kind of mood you’re in. At least they don’t hound you around like you’re trying to steal something or make you feel uncomfortable for taking your time looking through all the pieces.

I wish there was a BCBGeneration store around because I find their clothes to be more fun and relaxed.
There are usually pretty good sales here. I’ve been on Joanna’s email list for what feels like years. So when I think of BCBG I think of her.
I wonder how and when I can get their little lookbook again.

The first time I visited this store I had an overly attentive member of staff follow me around and constantly comment on whichever item I was looking at, then as I was changing in the fitting room the curtains whipped open without warning so she could give me her unsolicited opinion on what I should or should not buy.
The 2^nd time I was all but ignored, had to ask 3 times just to get served at the till while the staff stood around gossiping. NEVER again

I adore Max Azrias clothing. Everything in this store is well made and beautiful. Prices to match, but its worth picking up a few select basics here.
They were running a 50% sale and had some tailored jackets that almost went home with me. They begged, the pulled but I had to say no. None of them were ‘the one’.
Service was attentive and yet let me browse in peace. Always a good thing.