Apple Store

Las unicas veces que he venido al apple store es por soporte tecnico. Debo darle 5 estrellas a los tecnicos pero 1 estrella al local por no tener baño para los clientes. Lo minimo que he tenido que esperar por la reparacion de mis dispositivos ha sido 1 ½ horas y siempre debo ir a buscar baño por fuera. Eso tambien hace parte del servicio al cliente.

Products are still great. Customer service is below acceptable. I made an appointment with the Genius Bar. They gave me an appointment for 3h later. I came back and they made me wait another hour… At least… I’m actually still waiting. When I went to check how much time I still have to wait. I said to the guy with the IPad controlling the appointments that I’ve been already waiting for at least 30 min. He replied. No mam, 29 min.. Ok… That wasn’t the point. The point us WHEN will you Ave time for me? He told me that I still have 5 people in front of me. But that the number I was told in the beginning. (!!!)
He said. Let me explain… I said. No! Ok then he replied… I’m done with you. next! And he went to the someone else. Still my question when they will have time for me. Unanswered. I went to seal to the manager. He said someone will take care of me shortly. That was 40 min ago! I mean. Why don’t they send text messages when you up next so I don’t have to wait around in a freezing store with way too many people and have to deal with the rudeness of this one guy. I don’t get it. I thought this place was all about technology. But can’t get the waiting list system straight.

The store is beautiful but they need to learn how to be organize a bit more, my appointment was between 3:45 — 4:10pm when I arrived at 4:05pm
They said they moved it to 5:30pm without even letting me know.
The guy simply replied it it what it is!
I guess in other words to suck it up.

Genius Bar is always slammed. Even with an appointment (10 min time slots) you will wait.

The waiting time at the store is always from 30 to 45 min. I don’t understand why such a big company can not have a good customer service!

I arrived 45 minutes early and luckily someone did not make their appointment so I was able to be attended in 15 mins. They are organized. Iggy was my tech and very helpful. The issue on my Mac was not fixable on the same day so I did have to keep it over night. In less than a week I was contacted by phone and email to pick up my Mac. When I arrived to Apple, the pick up was quick. Only thing I didn’t like was that I didn’t get an explanation as to why my Mac had issues. I like to know what was wrong w my device :-/​Staff is friendly and very helpful. Place is spacious and clean. Wish the A/​C was colder — I cannot imagine a summer in this Apple Store, it’s always packed so a strong A/​C is needed. Also wish they had restrooms :-/

The new concept of no real clear cut Genius Bar, no restrooms, and needing to make an appointment to return a faulty cord that was sparking seems to be less customer friendly. I’m a loyal Apple user but not enjoying my store experiences anymore. It takes so long to get anything done there. The staff is super friendly though, and the plaza is gorgeous.

With such amazing products, I really don’t understand why Apple cannot come up with a store that functions properly. They load their stores with more workers than customers, which I guess is a marketing ploy to make the store always look busy. But, I think it actually works against them. I made an appointment with the genius bar because I cracked the screen on my iPhone 6. I arrived about 5 minutes late had to speak to about 3 – 4 different employees just to figure out who I should check in with. I thought all Apple store employees wear blue shirts, but I guess they recently switched to red shirts.
Anyways, after checking in I was greeted by my genius bar technician about 5 minutes later. He analyzed my phone and told me their was a slight possibility that they wouldn’t be able to replace the screen on my phone because he thought he saw a bend in the phone. I asked him to bring the phone back and he then returned telling me the screen could be replaced. He then informed me that the phone would take about 2 hours to replace the screen. I then asked if there was any way they could contact me when the phone was ready and the employee was perplexed at the request. Really? You’re telling me with all those phones, iPads, and computers in the store that there is no way to text, email, or call someone to tell them their phone is ready?
I returned to the store about an hour later and after speaking to 3 different employees I was finally told my phone was indeed ready. I was told to wait at a desk as their was only one employee who could retrieve my phone from the service area in the back. After waiting for about 15 minutes, an employee was finally able to retrieve my phone from the back. I get it Apple, you want people to hang around in the store, play with your products in the hopes that someone will buy something. However, you need to come up with a better structure that allows people to get in, get out and get on with their lives. Come on Apple, do better!

Love the new space! It’s huge and it has it’s own separate entrance and location for accessories which is great if you’re only looking to go in and buy that specific thing and leave!

Bought an iPad and iPhone yesterday and usually going to Apple Store is a pain in ass but Evan helped me out big time. Made the the whole experience super easy and got me out of there pretty quick. Great experience thanks to him.

Drastic times call for drastic measures. I had been phoneless and disconnected from the world since Saturday. My local Apple Store in Dadeland couldn’t help me the same day. They really couldn’t do much given I showed up there at 9 o clock on the dot and they close at 9:30. Next day Sunday, I returned to Dadeland at 11:30 AM to see if I could be squeezed in, but I overheard the first person in line being told that they would be seen at 2:00. That was not good for me since I work at 2. From dadeland I went to T-​Mobile and they directed me right back to apple. I got a borrowed iPhone 5 to hold me over till Tuesday. Talk about torture lol!
After work I decided to give the Apple Store on the beach a shot. Just like any other Apple store I was greeted and asked to explain what was going on. Long story short my iPhone 6 plus screen was completely un responsive and I couldn’t do anything with it. The greeter advised me there were no more slots available for the techs, but if I wanted to speak with someone I could speak with the gentleman to my right. I made that line too, hey I really needed their help!
I started off by explaining that I understand that they have a waitlist, but I need their help desperately. Of course the guy gave me serveral run arounds, but I stood firm. I mean I work 2 jobs with odd hours — no days off. Ive traveled far to try to get this resolved. I asked him if I could just stick around to see if someone did not come for their appointment. He gave me one large sigh and asked me to hold on. He called several people on his little walkie talkie thing and believe it or not, they saw me RIGHT AWAY. I didn’t have to wait a minute longer. The tech was a sweet gentleman and he tested my phone for whatever could have gone wrong. Seems that my phone was bent. (a known issue with the iphone 6plus) which was causing my screen to be unresponsive. Since my phone was less than a year old he replaced it free of charge. You have no idea how ecstatic I was.
THANK YOU APPLE for taking care of me. I don’t usually go to apple, but when I do I will definitely be considering this location because the customer service is wonderful and to me, that’s what counts the most.

This store is always a chaotic mess. Partly this is the fault of the structure-​less structure of the store; part of this is the fault of the crazy international Miami clientele. Some of the people who come in here wanting to buy things or have things repaired are from other planets, making impossible demands, and that makes the staff harried and grumpy.
But this is the APPLE STORE, where everything is glass and metal and retro wood. There is no room for grumpiness, folks. On my last visit to the Genius Bar (always a miserable trek, partly because you have you wait 7 years for an appointment in South Florida at any of the stores), the dude checking people in have me the dirtiest look. Apparently there was a «line» to be checked in. But if you’ve ever been to this store, you know how absurd that is. The freeform, free-​flow arrangement of the space makes it totally unclear who is in charge and what is going on.
Recipe for DISASTER in Miami. But, honestly, smile, dude, and be nice. I get that tons of people aren’t waiting. But that’s not my fault. It might not be your fault, either, but don’t take it out on me.
The next girl to check in after I did told the guy straight-​up, «This looks intimidating and terrible.» There was
No place for her to sit and wait for her pre scheduled appointment… except the kiddie table.
Apple, honestly?

I love Apple so I may be biased, but if you go to the Apple store that already makes you biased since you probably own and love Apple too!
We were on vacation in Miami, and my friends phone just completely shut down and wouldn’t turn on again. We went online to make an appointment and the next available was FOUR DAYS AWAY! We didn’t have four days!
We went into the store once they opened (already jam packed), and after viewing the phone, my friend was given an appointment to come back at 5pm to replace it. We came back at 5, and the phone was replaced and all was good.
Employees were helpful throughout the appointment. I will always love Apple.

Very surprised by the terrible experience I had at the Apple store at Lincoln Road. I walked in there ready to purchase a new iphone. First, I had to wait 15 minutes just to see someone. After waiting, the staff person that finally came to me was rude and acted like he was doing me the favor of seeing me. He didn’t introduce himself and it seemed like he really didn’t even know what he was doing.
I left there without purchasing the phone. What a shame! I guess this is what they call the Apple experience. It’s sad when you can get a better experience from AT&T.

This store is amazing! The store is humongous, from the library room to the Genius Bar. Love the feeling of excitement when I walk in.
Great staff that goes above and beyond at helping out.
Parking behind the store is a plus.

By far the best customer experience I have had!
Today I came into the Apple Store without an appointment to fixed my cracked iPhone 6 screen. I originally had scheduled an appointment for Friday but because life happens, I was not going to be able to make it.
The staff members who helped me today were extremely accommodating. They «Expressed» me so I wouldn’t have to wait in the long service line and within 5 minutes I was being assisted. It was brought to my attention that I could potentially loose everything on my phone during the repair process but luckily I didn’t.
One hour later my iPhone is now as good as new!

Evry time I come to the store to fix a problem from any device there is a 2 week waiting list. When you come in time for the appointment you still have to wait 30 min more. We are buying a ver expensive product and the costumer service is very bad. Waiting 2 weeks for an appointment it’s a joke!
Im very disappointed with it.

A great place to stop and play with the latest Apple toys. Their air conditioning is top notch as well! ;) I think I’d go to there to check out the selection, since they have every option possible, but I’m not sure I’d buy from there– the place was so insanely busy, it seemed almost impossible to find someone to help you out. I’d rather purchase an iPhone from my wireless carrier or Best Buy.

staff rude not helpful at all just as bad as the aventura location apple needs to re think there hire process I’m getting my Mac off line the apple site is way more friendly and helpful
Sucky truth

The Apple store upgrade has been a welcome event for is local loyals. While I’m a Droid fan as far as phones go, we have several Ipads at home. We have always enjoyed great service at the previous location. I would often go in just to entertain baby rock star — he digs watching Sesame Street on the huge screens. We’d just go in and hang and play Elmo videos. Since we’re hip and cool (people dig the baby) we often got served ahead of the line.
This week I visited to get help for my poor Ipads (why are they so easy to drop?!). The seem to have run out of storage. Well, hey. When you have a gorg baby, you take 80 billion pics. There was a friendly Apple rep outside the door taking names for appointments before the store even opened. Nice! The next available appointment was in 40 minutes, a HUGE improvement from the old store where appointments weren’t available for 4 or 5 days!
The store has plenty of places to relax and/​or peruse. I especially dig the signage on the various stations and of course was especially impressed with the new kid stations. They even have ergonomic seating! The representative who assisted me turned out to be the person who had been taking names earlier. He was very friendly and helpful and clear about what steps I need to take.
My appointment occurred about 15 minutes after the set time, so as always be sure you go there with time to spare. Overall I’m a fan.

A very nice Apple Store in a great location in the middle of Lincoln Road Mall. Staff are friendly and helpful, as always in Apple Stores. It seems it can get quite busy, so some waiting time is to be anticipated when requiring help from a sales attendant.