Sparkletts Water

Horrible. Just lost over 40 minutes of my life sitting on hold. Still never got to representative.

If I could give this company zero stars I would. I’ve waited for over an hour on hold on three separate occasions attempting to cancel service. I have sent two emails to the same effect that have gone unanswered for over two weeks and also attempted to contact my local delivery driver via phone call and text. For a large, established company I’m shocked at the complete disregard for customer service. Shame on you Sparklettes for such disregard for customers.

PSA: Sparkletts is a lot like my ex-​boyfriend. They provide mediocre services leaving you feeling dissatisfied, and refuse to answer their phone when they suspect you may be angry at them to talk about it. I waited on hold for 26, 32, and 48 minutes respectively before a customer service representative answered the phone. So, after a grand total of 116 minutes of waiting time, my account is now finally cancelled and will never be opened again for any reason whatsoever.

Horrible at everything, from service to the delivery to customer service. I gave these guys 4 tries to make up for missed deliveries to not delivering at all for a couple weeks. To talk yo someone, please expect a 45 to an hour wait or it just randomly hangs up on you. So to cancel the service is a circus show and hurdle jumping. You have a better chance of winning the lotto than any good outcome from these guys. But to sign up it took like 3 minutes and seemed great. Man was I so so so wrong. Please do yourself a favor and don’t waste your time. I don’t really say bad things about companies but I just want to do a favor and stop anyone else from white hairs, stress, and a huge waste of money

If I could give no stars I would, but I guess they can have one for good tasting water. Now their customer service is horrible. I have called numerous times on all of their numbers they have on their website, invoices and email… I keep getting busy signals on all lines. While I was on their website. I was trying to locate a payment activity page that shows all of your payments. NoT! They don’t have one. I have been making my payments and when I finish, they email me my confirmation number for the payments. Well I haven’t got one since May 2015… now they are saying I owe them for last month. Not! So when I noticed my bill was a little high I decided to call customer svc and find out why. Well it’s been a week and I have not been able to get no one because the phone line are not working they are giving out a busy Signal. I have emailed them three times thru their website. All I get is a automated response. So when I do get in contact I will be discontinuing my service. All this to get some water service. Im Going to Costco get a water tower dispenser and get a couple of 5 gal. Bottles and refill them on my own… I’m Over It… peace from the middle east… lol

I stopped drinking as much water due to the fact, I didn’t have people living with me anymore. So I cut down on bottles, which lead me to open up my bill for like the first time. I was getting charged about $ 8 for a thing of water due to delivery fees. I could go to the local water store and fill up there with alkaline water for less than half the cost! So I called to see if I could cancel the water service and just pay the rental for the cooler. I pressed the termination number in the computer automated system, I was waiting to talk to someone for over an hour! Right after an hour I was hung up on. I called back several times to have similar issues. However, if I pressed that I wanted new service or regular customer service, I was answered in less than 2 minutes. The lady told me she couldn’t help me and had to transfer me to account termination: after waiting another 16min I hung up. Called back to normal customer service again and demanded to speak to a supervisor. The lady asked me what happened and sent me to escalation. The call was shortly answered by them and my account was closed. After all that hassle, I didn’t even want to keep renting the water cooler. I will just buy a new one.
Pro: water is good; delivered to your door
Cons: they make it difficult for you to end your service (took over 2 hours), expensive water, not alkaline which you can get cheaper at a water & ice, some of the customer service people are incompetent

Delivery driver is outstanding, company sucks. Can’t contact anyone about canceling or maintenance or anything. There’s about 10 company numbers listed online, good luck finding one that won’t give you a busy tone, and when you find the magic one that gives you a few prompts, it will disconnect the call before you get the chance to talk to anyone. Piss poor customer service from the company. Only reason I haven’t cancelled yet is the driver busts his ass and will return my calls and make sure we’re taken care of. Overall, horribly ran and managed company with absolutely zero customer service.

I have read the other reviews and I’m in shock because I have NEVER had a problem with this company and I have been with them for over 5 years.
My water cooler that I’ve had from the beginning broke on Memorial day. I called them that day fully expecting them to be closed, but thought I give it a shot. They were not closed and they took care of the issue without any hassle.
The only reason I’m not giving 5 stars is because they couldn’t bring out a new cooler until Thursday so it sucked not having it for 4 days.
My water delivery is always on time and I feel the price I pay each month is fair.

Reasons why I gave them one star:
1) Terrible customer service — you can’t get anyone on the phone
2) They agreed for a certain price, and then charge me with double the price + hidden fees
3) My bill is constantly changing every month
4) After calling customer service and trying to rectify the price, they fail to keep it on record so I have to keep calling them every month.
Just don’t.
You’ll save yourself money and the trouble.

I am so fed up with this company — I have called three times and just recently got disconnected after holding for a solid HOUR! I requested that they only leave 2 bottles of water at my house and two days ago I came home to find 6 bottles and 2 cases of bottled water which I have NEVER requested!!! I don’t know how to reach a person and there stupid message while you are waiting only talks about there incredible service. what a JOKE!!! This is absolutely the WORST company I have ever tried to deal with! I do not recommend them by any means — there are many other ways to get good bottled water for much less money and aggravation!

DO NOT do service with this company. this is seriously the WORST company in the world and i can not wait until they pick up my cooler. when I first signed up for water delivery everything was good and then they started dropping off 5 gallon water jugs to me once a week and charging me for it. I called the company and told them I need this absurd amount of water to be picked up and I wanted my money back because I did not order all of this water. she said they can pick it up but I can’t get my money back. okay so I put a hold on delivery for a couple months to just finish the water. in those months I had no problems with billing or anything. and the water does taste good. and now I’m moving and I want the service canceled and have my cooler picked up. their phones have been out of service for at least a week. I mean come on. this is a nationwide company and the phones are down for this long? so I drive to the location and schedule for them to pick everything up on Tuesday. and they never showed up. I try and call today (Thursday) and after 10 minutes of being on hold started driving down there again. after being on hold 25 MINUTES someone finally answered and as soon as I said hello they hung up. WHAT IS WRONG WITH THIS COMPANY? so I get to the location and they say ‘oh it got rescheduled to be picked up for next Monday’ with no notice of this happening? and they blame all of this mess on the ‘new owners.’ I really hope this company gets shut down soon. it’s an embarrassment to America

Highway robbery!!! Missed my payments for 2 months bc they never sent a notice in the mail, had me on email setup which required account numbers they did not provide, and then sent me to collections for $ 400! I tried to reinstate my account bc it was an honest mistake and they wanted $ 200!!! NEVER EVER GIVE THEM YOUR SS NUMBER! The only reason they are open is bc the make BANK off of ppl not remembering to pay… meanwhile not letting me know i even owed! The water isnt even good! I only used the service bc i live on the 3^rd floor and work 60 hours a week! I was warned not to do it, TAKE OUR ADVICE!

If I could do fewer stars I would. This is by far the WORST service I have ever had with a company in my entire life.
I signed up for service mainly for my mother who is living with me and wanted fresh water for her coffee and drinking water. It was easy enough to sign up and get started but after that, everything went downhill fast.
When they arrived the first time to bring the dispenser, 3, 5 gallon water containers, and 2 cases of bottled water we were excited. The delivery driver said that the water would take a few hours to get cold which we expected. Well the few hours turned into days and then a week. The water never got colder than room temperature, although the hot water part of the dispenser worked great. It was heating the water as expected and was very hot and perfect for ramen or hot tea. I called and told them that the dispenser wasn’t working still and would like it replaced. Again, after talking to them everything seemed great. They would come out the following week and replace the dispenser is what I was told.
Fast forward to the next week, 5 days after I called about the issue. I wasn’t home at the time but my 62 year old mother was and knew what they were coming out for. The driver didn’t bring a replacement dispenser out and told her he would try and fix our current one. He then proceeded to tell my mother that he didn’t have any tools with him and asked if we had some he could use. My mother told him she didn’t know if we had any or not. The driver then told her that if she could find a screwdriver, she should turn some knob in back of the dispenser and inside a little bit to make it cold. When I got home I was upset that he didn’t fix it and asked her to fix it but decided as long as it worked I didn’t care. We tried turning the knob as directed and it didn’t work. The water still wasn’t cooling. So I again called and told them the issue was not resolved and how the driver literally did nothing and expected us to fix equipment that we were «renting» from them. I was assured they would bring a new dispenser out to replace the current one the next week. Again, they weren’t going to be out for almost another entire week. All of this time, I have now apparently went through a billing cycle and was charged a full month’s price even though we didn’t have a working dispenser or cold water.
The following week, the same driver came out and again my mother was the only one home. He proceeded to take the old one to his truck and bring in a new one. Immediately upon plugging it in, my mom said it made a weird noise and the driver said it wasn’t working. He said it had been services the previous week and didn’t know why it wasn’t working. He then proceeded to take that dispenser outside to his truck as well. He then drove off without saying anything more to my mother. So we now have no dispenser, no water, and all while being charged for it.
I called customer service and explained that I was cancelling my service after explaining everything that had happened so far. The representative told me she would have the regional manager call me to discuss my issues. After 2 weeks, I still hadn’t heard from anyone but I was fine with it as I had cancelled the service. Or so I thought as then I was billed $ 62 for a month of service again. I called AGAIN and told them I had cancelled a month ago and had all of the emails and conversation history to prove it. They weren’t going to credit the money back to my account until they picked up the 2 water containers that they said I had. I explained that they were picked up long ago and I wanted my money credited immediately. The rep said I could speak to a manager if I wanted which I did. I was ONLY credited the money back after I threatened to file a complaint with the BBB.
Long story short do not expect much of anything from this company. The only thing they seem to be good at is making sure they debit your credit card for their terrible service even if you aren’t actually receiving the service.