University Radiology Group

I’ve been coming here since I was pregnant with my son 12 years ago. I would never go anywhere else. From scheduling an appointment to sonograms to catscans to mammograms this place is amazing. The staff at the desk and the technicians couldn’t be any better. I highly recommend University Radiology!

I agree this is a horrible place. For starter, the MRI/​MRA technician refused to change the paper tower on the head rest after the previous patient with greasy hair was done. And also, the staff in general is rude. I have a strange feeling that I just don’t trust the medical results from their tests.

I would like to give them zero star if that’s an option.
Tried to make appointment with them twice within a week about a mammogram screening for my mom, it was a terrible experience, their employee was rude and completely not helpful. At the end she claimed she didn’t know anything about our health record there (My mom had screening with them for couple times), didn’t know anything about their rescreening request…
And she just hang up the phone in the middle of our conversation.
I am for sure switching to another place. DO NOT GO THERE.

First off, if I could give this company 0 stars I would. As others mentioned BEWARE OF THEIR BILLING. They sent me a bill, I PAID my portion and insurance PAID their portion. So I thought all was done. Following month I got the SAME bill so I assume their system wasn’t updated right away. following 4 months (each month) I continuously got the same bill. I sent them copy of my insurance payment along with mine. Again I got the same bill and lastly I got notification from a debt collector for that SAME PAID bill, like wtf!!! I had to call up my insurance who has taken the matter into their hand to find out why they trying to double bill me so we’ll see how that goes. AGAIN STAY FAR FROM THEM. THEY ARE THIEVES AND A FRAUD!!! U’ve been warned, just wish I had seen the comments here before using them…

Even one star is over rating them… they have some serious billing issues… Despite of making payments they kept sending balance payment bill. I have called them multiple times and provides them the proof of payment and they Sia’s hey updated their system and next week I get a letter from a debt collection company. I have been patient enough to provide them with same info and it’s been 6 months now I still cannot get them to stop calling me. Every time you call you talk to a different rep and they ask you to do the same thing. I mam formally going to file a complaint against them to be taken out of my carriers network. I WOULD LIKE TO WARN ANYONE WHO IS THINKING OF GOING HERE PLEASE SPARE YOURSELF SOME HASSLE AND DONT GO HERE. Even though the service they provide is pretty average the hassle you go through after is not worth it.
I didn’t go this location but the billing is the same for whole group no matter which location you go to.

This location is the worst. Always make you wait but expect you to be early for paperwork. Today they scheduled an ultrasound based on what was written on dr script. Get there after fasting till 130 pm to find out they can’t do test due to radiologist not there. Never going there again.

I had CAT scan and MRI here multiple times in the past years. Service has always been professional and efficient with little waiting if you manage to snag an early appointment. I have not had any issues with their billing. This is a better provider as compared to JFK Medical Center’s Outpatient Service. You can read my horrific experience at the JFK Medical Center review.

Since the only have individual offices and not the company as a whole, I’m going to copy and paste this in several places…
Watch the billing of this place… very shady. My wife went here (Metuchen location) for a simple X-​Ray. This facility billed as a specialist and not as a radiology center (which is what they are). Office visit=copay, radiology center=no copay. This is the only radiology center that I know of that does this.
I called and spoke with several people. No one cared, basically said they can do whatever they want.
Our copay is minimal, but it’s more of the principal. Beware, especially if you have limited or high-​deductible insurance. You’ll get socked.

I had wonderful experience few times before until today because of a very rude mammogram technician. She had lots of attitudes, not helpful, no smile, very demanding, and she had to redo one side because of her mistake.
She didn’t even introduce herself with a name, or nice greeting as if I was treated like an object.

Scheduling an appointment was an average experience except they were booked almost a week out and I was in pain at the time. Even though I arrived on time for my appointment, I wasn’t seen for an additional half an hour. It turns out my referring doctor ordered the wrong test, so I needed to drink water even though I was told to fast. The tech was super nice and professional. She called my doctor, got the correct script sent over, and did her best to fit me back in within an hour to an hour half.
My experience with the billing department on the other hand was terrible. I require a receipt of my payments for reimbursement from my employer. Despite submitting payment immediately on receipt of my bill and including a signed letter requesting a receipt, I did not receive one. Upon calling their billing department, I was rudely interrupted, told they would send one out today, and hung up on. We’ll see if I receive it in a timely manner.
Overall, the medical staff that works here is professional and competent, but the billing and office personnel leave a lot to be desired. If I need another procedure, I will try my luck at a different facility.

This place is a zoo! Seriously, I went in early for my appointment and I still waited AN HOUR to get in. Call and call and no one answers, before going in. Even the front desk tried to reach the techs a few times by phone and no one answerd. And I’m still here waiting!!!