Clark Chrysler Jeep Dodge Ram

I never even made it through the door and this place has pissed me off. I went to there website and used the online negotiation feature. It was just a scam to get my contact info, there was no negotiation and the price didn’t change a cent form what they had advertised. Then the sales manager follows up with a rude email. I’ll never go near this place.

Bought a Cherokee from Clark and have had issues with leaking around the door frame on two different occasions. (car still under warranty) Clark would not give me a rental while this was being fixed, and had to pay out of pocket for a 3 day rental. The car is leaking again, and the smell from the mildew in the rugs is very strong. Have taken it to another Jeep dealer who informed me that since the Cherokee is under warranty, that Chrysler will pay for the rental. They are working to get it fixed and probably will have it another few days. They have been GREAT. In the meantime I have called the Service Manager at CLARK and explained the situation. He really wouldn’t tell me why they wouldn’t offer a rental, and seemed surprised that there was a leak. Just noticing another review here on Unilocal for the same issue, and that person got the same response — and run around. I am not one to write reviews but want to let people know if they are considering buying from Clark… You will get a lot of automated voice mails about bringing your car in for services but if you have a real problem with it, you’re on YOUR OWN!

Not sure how this dealership stays in business. My last six vehicles have been Jeeps not including a Jeep Wrangler for my son. Despite Clark being the closest dealership to my home I have never bought a vehicle there. I stopped in today to discuss trading up my 2014 Jeep Summit. Salesperson was friendly enough. I explained that this was my first stop in investigating options/​costs for upgrading to a 2016 Summit. Sales manager (Tony) got involved right away and was arrogant and disrespectful. He didn’t like that my process would take me a couple of months to go through. He only wanted me to come back at the end and tell him what they needed to do to get my business. I said I would entertain coming back but I was interested in what they would give me for a trade in of the current Jeep and net price for the 2016 as this was my first inquiry with a dealer. He said he wouldn’t give me a price! Not sure how they expect to sell any vehicles when they won’t give you a price for a trade in and new purchase. If they treat a potential customer like this at the start of the buying process I can’t imagine what it would be like down the road. How Tony ever became a sales manager is a puzzle.

My brother (a local firefighter) bought a BRAND NEW Ram 2500 from this place and noticed water on the floor after a rain storm. Turns out Ram has a history of leaky back windows. So after a half dozen trips back to the dealer and their repeated failed attempts to fix it, they pretty much told him to pound sand. Check the video on YouTube by searching «2015 Ram 2500 water leak» — YOU’LL BE AMAZED how horribly it leaks! Clark Chrysler, how can you sell a truck to someone with this severe of a leak and not fix it for them? DO NOT BUY FROM THIS PLACE — they don’t stand by their vehicles.

Decent and attentive service. Sean Houlihan was very helpful.

Picked up my vehicle yesterday after service department was closed. 5 stars to to service personnel, but the sales person who gave me my paperwork was rude, condescending, arrogant, and perfectly unhelpful. A different person assisted by calling Hertz for vehicle return and getting rental keys from me. Not sure what the deal was with the first person, but all attitude will get you is negative feelings and a negative review.

Who out there loves buying a new car? Nobody as far as I know, but Clark Chrysler Jeep Dodge Ram made it such a great experience. From my first inquiry to me driving away in my new Jeep Grand Cherokee the entire process was smooth sailing or should I say 4 wheeling?
My sales person was Jonathan Toscano and from the second we got started I had a good feeling about this. He was welcoming, paid attention to my wants and needs in a vehicle and I felt he did care about what I wanted. The process was by far the BEST anywhere, I can say that because I have bought many new cars over the years. So in less then 48 hours I had the vehicle I wanted at a fair price, got what I needed for my trade, had all the paper work done and drove away in my shinny new car!!!
So when I got to the Business/​Finance office I was wondering what extra fees, undisclosed or hidden costs they left out and how much more was I going to be sold??? Ethan was also amazing and had me done with everything in about an hour. The best part is my entire deal was just as it had been sold to me, no hidden anything!!! He was also no pressure with the add-​ons, answered all my questions and made me feel even better about my purchase!
I was nothing but impressed from start to finish and that is hard to do with me. There is no better feeling then knowing you got a great deal on a car you wanted and no hidden fees or surprises. Just good old fashion great experience with the great staff. Everyone went above and beyond and made me feel like the only customer they had.
A huge thank you to Jonathan for being a big part of making this all possible. Clark is very lucky to have him and Ethan on their staff.

If you are interested in the total package in buying a car please come. see Jeff he is friendly, knowledgeable and extremely patient. We came back a few times made an appointment, and Jeff was available each time to greet us at the door. You just do not get service like that anymore. We were very up in the air as to what I wanted. My husband bought a car here a year ago with the same great experience. So it was a no brainer to come back again. I saw many cars, I was all over the place in my thoughts. Jeff was very patient. I finally decided on a truck. Ethan the finance manager helped us as well, he is very knowledgeable and efficient. The entire experience was easy, fast and one that should not go unnoticed… Many, Many thanks… too Jeff and Ethan.

Arrived this morning at a scheduled time to pick up purchased 2015 Jeep Laredo, however the Jeep was not ready and the sales reps outside smoking and joking were too busy bumping their gums to offer help so we approached and asked for a manager to assist. After letting the manager know we were here to pick up a vehicle, we were rudely told that there was a «minor scratch» on the side of the bumper that had occurred yesterday and they were «buffing it out.» It wasn’t minor and it would need a new paint job. There were no apologies, offer to switch vehicles, NOTHING. Instead, the manager abruptly demanded «Well would yah let us just fix it?!» At that point we were out of there. Business here was shady, our salesman John was polite, professional and helpful but limited with a manager hiding out in the corner crow’s nest haggling for a couple hundred on rebates. We had a pleasant experience years ago, I don’t know if management has changed but I would avoid this dealership and look around elsewhere. Who in their right mind thinks that this is good business or a way to run a business…

I was under the impression that an express oil change would be quick, but I guess I should have lower my expectations when I walked in and they asked if I was going to stay and wait for it?! Things only went down hill from here, the oil change itself took just under an hour, the reminder sticker told me I was due for my next oil change in 500 miles, and no one reset my oil light. I called the next day when I realized the last two things (hey I had a long day), the guy who picked up acted as if I was the idiot, yes guy I know I dont need an oil change in 500 miles… does your tech know that? He then told me how to reset my oil light… incorrectly twice. I ended up having to goggle how to do it to get it reset.
Guess Google knows more then Clark Chrysler Jeep Dodge Ram does.

I had family buy a used car here. Very nice and sweet initially. Terrible sales support after the check was written. The sales manager is just plain nasty and full of himself and has convinced me to never buy a car there again.

I just bought a 2015 Dodge Dart GT and was impressed by the salesman Jean and sales manager Tony’s willingness to work with me on a price that worked for both parties. If I buy another Chrysler vehicle in the future I will definitely come here first!

My husband and I just bought a new 2014 Dodge Grand Caravan last week. I really dread buying cars and dealing with dealerships because of the hustle and bustle. We were VERY pleasantly surprised how easy and smooth this purchase was. We inquired about the van that we were interested in online. Alex got back to us immediately and we were able to negotiate a price that we were happy with. We set up a time to come in when he introduced us to our salesman Jeff. Jeff was very personable and helped us fill out all the required paperwork. Ethan, who does the financial part of the sale, had everything ready for us when we came in the next day to sign all the papers to finalize the purchase. Then we simply picked up our new vehicle the following day registered, inspected, detailed and insured. I could not of asked for better service! I HIGHLY recommend this dealership.

I had a horrible experience in early 2013 buying a Jeep at another dealership in Woburn (Lawless). I decided to trade in that Jeep and decided it was time for a new dealership.
I couldn’t have been happier with my experience at Clark. The salesman Johnathan was amazing. No high pressure, just an honest salesman. He came out from the start with a fair purchase price and a fair trade in price. The business manager was also very easy to work with and didn’t push warranties on me (but did let me know about them).
I wouldn’t buy a Jeep at any other dealership in MA except for this one.

Bought a 2011 Jeep Grand Cherokee over the weekend, and it was the easiest, seamless car buying experience that I have ever had! I went to 4 other dealerships before I found the car I wanted, and these guys were definitely the best from the beginning. Ethan was super helpful, and we literally negotiated the deal in 5 minutes! They really worked to get me the deal I wanted, and the trade-​in value I needed! Drove the car away that afternoon and picked up the inspection and registration 2 days later, so easy.

This place was incredible! Sales and management was so nice and helpful. My husband and I drove down from Merrimack NH and didn’t realize that they had closed a half hour before we got there. We walked in and was asked if we needed help and I said that I saw a Jeep Wrangler on the web site that I wanted to see. The sales guy said that they were closed but he was nice enough to help us out anyway.
Long story short, the GM and sales guy stayed late, even though they were ready to shut the lights off and go home. Talk about customer service!!! The best experience ever buying a vehicle! I wouldn’t go anywhere else, besides their jeep inventory was the best.

Like many people, I dread the process of buying a car (I worked in a car dealership for almost 3 years in college, so I know a bit about how it all works and the kind of employees that you sometimes have to deal with!). I bought a Jeep Liberty on 7÷30÷12, and my salesman Jonathan was a great guy. He was laid back and humorous, listened to what I wanted and could afford, and in the end encouraged me to buy what has turned out to be the best (used) car I’ve ever owned! Jonathan followed up with me several times about how I was enjoying the Jeep, and when I called him over a month later with a question (I had left something in my trade-​in, oops!) he remembered who I was and even inquired about something that I had mentioned to him when I bought the car.
This past Thursday, after the big ‘storm’, I had to bring my Jeep in because it was acting crazy… I did not get the name of the service manager that I worked with… I was quite distraught over the thought of having to put a ton of $$ into repairs… but he was wonderfully kind and helpful, and gave me a fair deal on the diagnostics and an oil change (turned out I messed something up when using the 4wd, an easy fix!).
So, I’m a lot less apprehensive about the whole process now, and look forward to working with the Clark dealership more in the future!

Went into the dealership on Sunday afternoon to check out a couple of used Grand Cherokees that I saw on Autotrader. In an hour and a half I had done the test drive, had my trade in appraised, and completed the deal. I ended up with a deal that was $ 4k better between the purchase and trade in than the big name Jeep dealer in Danvers. Picked up the car on Monday, had the registration and inspection done by Wednesday. They even gave me a great deal on a remote starter, which was done on Wednesday. Dealt with the salesman (Josh), the Used Car Manager, and three guys from service, and each one was friendly and helpful. I will send friends there. I’m 42, have bought 7 or 8 cars between me and my wife, and this is probably the single best experience I’ve had. Almost too good to be true, so I waited to post this until after I had the remote start installed and registration completed.

The place is a dump and a ghost town. The sales staff is rude.
I should have known I was in for a bad experience when I drove in. The Customer parking area was totally empty. There were sales people hanging around outside (probably because they had nothing to do).
I went in and the lone sales guy in the whole empty showroom didn’t know much about the vehicle I was interested in but he was the only person in there so I didn’t have a choice.
They only had two of the vehicles I was looking for (one two-​door and one four-​door). We went for a test-​drive in one even though I didn’t really care for it, but I figured they could locate one with options I liked.
We got back to the showroom so he could look up features I asked him about — all he had was a 2009 book even though it was a 2011 vehicle. He suggested I look into a $ 48,000 Grand Cherokee instead of what I was looking at which was about $ 25k cheaper.
I asked him to run the numbers on what we test-​drove anyway just so I would have an idea. Not even two minutes later he returned telling me that the guy didn’t want to «waste his time» running numbers for me because I am unemployed (which I had mentioned when I told him I couldn’t afford the $ 48k truck). I was shocked and asked if he was serious and he said yes and just sat there. So I left.
I will never return.

Good service department, and friendly people.