Safeguard Self Storage

When I went to get quotes, Rusty explained everything to me in the most clear way that it made my decision making process, easier then expected. When I went back to finalize tye paperwork, Michael was the person in charge and it was all smooth sailings. The place couldn’t be more well kept and secure. The access is SO convenient. This is not my first storage rental. I have several nlw in different States and this experience by far is the best one I have ever had.

How do I start, IVE NEVER BEEN LATE EVER!!! I even put my card on auto pay because I have no problem paying my storage. Late Oct my purse was stolen with my credit card and debit. Ok obvious my card was not going to thru because that card did not exist, so when you guys called I let the person know my problem the next part is what pissed me off. I let him know as soon my card comes in I would gladly pay. Not only did u guys harass me and I mean harass me! You left voicemails, emails and even text me EVERDAY are u kidding ME EVERDAY !!! AFTER I HAD TOLD YOU MY PROBLEM WHERE IM I SUPPOSE GET NEW CARD OUT OF??? when I called corporate, I was later contacted by a gentlemen who was so sweet his the only reason your even getting stars…, I explained and he understood he transferred me to my right location where my unit was he said the harassing would stop it didn’t I have proof. He also let me know since what happen to me was out my control my late fee could be waved because his DM was understanding, so I called my location and let them know what had happen all I got was a sorry no not gonna happen «we don’t wave anything» … MORAL OF THE STORY? They could careless if u are a loyal customer who pays on time if you card ever gets stolen get ready to pay there late fee :) and get called EVERDAY yah!!!’ :) thanks for not caring :) just taking my money don’t worry as of Jan I will find a new storage. Ps it’s not that I can’t pay a damn late fee it’s gross how i was treated…

Melissa is a pleasure to work with. She was so informative and pleasant. The location is very easy to move your belongings, wether it be on the first or second floor. My favorite feature is the key fob that you can get for an extra 10.00. This device is also needed to access the elevator, which makes me know security is a top priority at this facility. Of course you can use your code to access the building and elevator, but for me this made for an easier move.