Poole Dermatology

I have been going to Poole dermatology for three years now and the experience is professional, but never pleasant. Today I finally had the experience that will make me seriously reconsider going back again. There are things I appreciate about the office like prompt service with appointments and the easy ZocDoc app and office cleanliness.
As a person with sensitive skin and a family history of skin cancer, I need to be vigilant about checking in with my dermatologist at least once a year. My initial visit with Dr. Pooles PA was ok, my eczema was treated adequately but what really made the eczema subside was transitioning out of a stressful job.
The next time I visited, I had a skin virus that Dr. Poole treated successfully with freeze technology, but I was not prepared for the extremely painful blisters, required home care or finanacial burder I would have to deal with following the visit. Dr. Poole also managed to convince me that I needed 4 different prescripstions, two for acne which has never been a problem for me.
Today I went back to Poole for two skin lesions on my forehead that have concerned me for the past three months, but given the last experience I was hesitant to go back. I was greeted cooly and after Poole inspected them, I was given the option of freezing again (no!), a biopsy or just letting them be with the risk of them spreading. I tried to ask his nurse for a second opinion but he chimed in «I would do the biopsy». I agreed, but was anxious and doubtful, the procedure was not too painful but I will have to wear bandaids on my forehead to prevent scarring – an effect which is almost certain. After a 15 minute, unpleasant visit I was ready to check out. My bill statement was a shocking 153 dollars and that’s with good medical insurance. I felt violated and misinformed and left with the feeling this is more a skin care factory rather than a skin care treatment center.
I regret posting negatively, but I feel so violated and dissatisfied. Hopefully I don’t end up with scarring on my forehead.

Appointments are kept so you are not waiting. Wonderful staff and excellent doctors.

My infant baby had a weird bumpy dry patch on his back, that one day just appeared. Not knowing what it was or how to get rid of it, I quickly took to calling fellow mom friends and asking for pediatric dermotologists.
Poole was referred; the next day I called and made an appointment. We saw and met with Dr. Poole’s P.A., whom was very nice and just as knowledgeable as the doctor himself.
She quickly calmed my concerns when she rubbed her finger over the small patch and told me «this is normal, it’s a slight case of ecsema.» She suggested I bathe my baby less frequestly and lather him down with Cetaphil cream. I asked her about the lotion that almost every baby book I’ve read suggested using, No, not Johnson & Johnson (or Aveeno, which is a J&J product as well) – the other one, Eucerin.
It was brought to my attention that some skin don’t respond to lotion and need something heavier. At $ 17.99 a jar, we tried it, but in the end I ended up listening to My Grandma and began lathering my baby down with petroleum jelly a.k.a. Vaseline ($ 4.99) and A&D ($ 11.99), my dad’s suggestion, and IT WORKED!!!

Was asked by friends and family to get checked for skin cancer due to my past tanning bed usage. I made an appointment over the phone, I was told 10:30. I arrived at exactly 10:27. I get to the office and was then told that they could not find an appointment under my name at any time and that they don’t have half hour appointments so I was late. Let me start off by saying I HATE BEING LATE and I would NEVER be late, if I was going to be late I would have just rather been a no show. We then realized it was booked under the wrong name. Not just a misspelling of my name, a completely different name. I don’t know anyone with the name it was booked under so how they got that name is a mystery to me. It doesn’t even sound like my name. So not only was I told the wrong time but they booked it under a completely different name. I was told since I was late I would be worked in to see the doctor. I decided to leave and find another doctor. If the office can’t even book appointments correctly I don’t want them working on me. I gave it two stars because my mom (who is a patient) says she has had pleasant experiences.

Tried calling to schedule but had to listen to a automated system. I almost hung up at this point but decided to ride it out and give them a chance. Finally started ringing, and ringing, and ringing then automated system said sorry they are on another call please wait.
Am I calling a customer service # or Dr office? Sorry I don’t do 2^nd chances.

I was given a referral for my infant son to see Dr. Poole. From the very first phone call I could tell they would take good care of us! The nurse, Shannon, was amazing! She listened to my son’s symptoms over the phone and then reworked the schedule to get me an appointment that day. Dr. Poole was very knowledgeable and decisive– I immediately felt confident that he was going to help us in the safest, most effective way possible. We also saw Dr. Haseltine and she was great too! She spent a lot of time with us and answered all my questions thoroughly. Everyone at the practice has been very compassionate and proactive in dealing with us– I would absolutely recommend them based on our experience so far!

No better place to get slabs of your flesh removed in New Orleans. He is a good man, and thorough.
I got me some cancer a few years ago and he got me scheduled to come in for removal within the week. He ended up removing a patch of skin from my ass that was like 6 inches by 3 inches and I didn’t feel a thing. He asked me if I wanted less scar with more stitches or more scar with less stitches. I told him to use the absolute least amount of stitches medically possible, I wanted to make Frankenstein cringe. Apparently that’s a rare request, but he did what I asked him to do. Mission accomplished.
He really is competent and very thorough. I highly recommend going to see him if you’re having any skin issues.