Pep Boys

Made an appointment for 8am to get my brakes checked and alignment. It is now noon and I’m just now getting updates about my alignment and brakes while I write this review from the waiting room.
I wouldn’t recommend there service to anyone. Please Unilocalers, go somewhere else!

Remember when I said the true test on customer service is when they don’t realize you’re a Unilocaler who has previously written a review?
I called ahead of time to ask about the wait for an alignment, the service guy told me to come in right now because it is not busy at all and the longest I would have to wait is 1 hour. The customer service here in horrendous. I’ve worked in retail for four years — I am honest about wait times no matter whether or not a customer likes to hear it. If I tell them it’s going to be an hour and make them wait two hours, it UPSETS them more than if I just would have said, it’s going to take two hours.
They pretend to care, but they don’t. I was told my wait would be an hour. The person who told me that walked away. I asked a different person after an hour how long it would take, they told me another hour and ½.
To say that I am upset is not enough.
I am never coming back again, and I suggest you stay away!
Walmart tire service in Kenner hasn’t even made me wait that long.

So glad I followed my gut and took my car to the dealer instead. I wanted a simple oil change. They couldn’t tell me whether or not synthetic or regular oil was needed. I explained it was a blend, even called the dealer out of state where I purchased and he said a blend. They looked dumbfounded and said they don’t know what that was so I took my keys and left. How do you do oil changes and not know what to use? So you’ll destroy someone’s car and say whoops? Total morons… do not go there. You’d be walking home!

Super friendly and helpful mechanics. These honest folks will not gouge you. Thanks Duane and team for helping us out in a pinch.

I always come here and receive great customer service! The guys and gals here always take good care of me and my family

Took the car in to change the headlight and the passenger tail lightbulb, what has happened in the last 2 days is mindboggling. It took about 4 hours to get the lights changed. When I went to pick up my car and pay the bill, Michelle asked «Has your car been running rough? Because the mechanic had said that the check engine light was on and it seemed to be running very rough» I said «the lights been on for years due to a faulty lighter fuse» So, she said «well, they have to change the fuse to run the diagnostic» I did not want to have a diagnostic run. I paid for the lights, and went on my way.
As I drove home, the car sounded horrible. It sounded like the engine was going to fall out! Three times on my way home the car had died whenever I slowed to a yield. I called Pepboys at home to let them know that I was coming back because something was wrong with my car. That’s when I spoke with the manager. He said bring it in and they will look at it.
I took it back in and left it there. Dwayne called and said they had to run a diagnostic, but he wasn’t going to charge for the diagnostic. He then said that he would need to change two BWD Automotive Ignition Coils and that they were both going to cost $ 115.90 each and he discounted it to $ 46.91 as the competitors price. Then he gave me a «complimentary vehicle inspection» to remove and replace Ignition Coil at $ 143.
The Manager told me it was «Just a COINCIDENCE» that my car just happened to need this right after they changed my lightbulbs.
So I picked the car up after paying all this. I got the car last night and I drove home, something seemed off, but I drove the highway with no stops.
This morning, I went to work, and stopped at the red light and the engine killed. My car killed each time I stopped at the 3 stop lights and 1 stop sign. I left work at 4, I started the car and it immediately died. I restarted it and it killed again at the stop sign and the 3 red lights. As I’m driving on Causeway Blvd, I turn the AC on and it kills while I’m driving. Got home and asked for Dwayne the Manager. He had his assistant call me back. She said he is tied up right now and that he can’t come to the phone.
He called me back and he said it sounds like I need a turbo cleaning. Around $ 40. I said it’s funny that the engine lights not on and the engine’s killing. He replied that maybe there isn’t a sensor for it. He said that he’d have his mechanic look at it tomorrow, he couldn’t, because he was going to the LSU game.
I can’t WAIT to see what they say about my car tomorrow.
This is the worst place I have ever been to! I’m a 62 year old woman, I feel used. I have been buying tires from them for years (at least 2 sets of tires) but I will NEVER use this company again.

I may be adjusting this downward in a few hours, so don’t get comfortable with that optimistically high rating. In the wee hours of the morning, I ordered a pair of tires for my truck. The system says they are in stock. Basic tires for one of the most common pickups on the road after all, so they should be in stock, right? I drop my truck off at a quarter to 9am, and the gentleman at the tires and service counter goes and checks to be sure that they had the tires. All is good. Just before 9:15am I get a call, turns out they only have one of the specified tires, but they can get what I ordered with their 12:50 parts shipment, or I can spend an extra $ 30 each on a different brand of tires. Not being interested in the upsale, I tell them to get the tires in in the 12:50 truck. At 1:18pm, I call to check up. Three lines go unanswered and it’s eventually picked up by the 4^th line it rings to. The lady who answered did not know if the tires were in, by would put my on hold while she checked. I sat on hold. And sat. And sat. Being that I live in walking distance from this location, I got dressed and walked to the store while still on hold. I was on hold for 24 minutes according to my phone before I hung up while waiting in the service line. Naturally, despite the THREE AND A QUARTER HOURS between when they said they’d order the tires to be brought, and when the truck got there, the order didn’t reach the other location before the truck left. If my spare wasn’t so dodgy, I’d have cancelled my order right there. They swear up and down that my tires will be on the truck arriving at three. I’m strongly reminded of just why it’s been 23 years since I’ve let a Pep Boys touch a ride of mine.
Nearly 4pm and the 3pm parts truck isn’t here yet. Not looking good.
4:12pm and the tires finally got here.
You’d think they’d try and get the truck that’s been here for nearly 8 hours done as quickly as possible. You’d think wrong.
4:55 and they finally have it in the air.
Down off the jack, and just sitting there. Almost done.
Home at last, at 6:10. No hidden fees, but no offer to knock a bit off the price to make up for the hassle and having to waste the day on account of their screwups.(my bill was four bucks under the estimate because I have old-​style valve stems. The two star rating stands.

Well first not only have they got my car up and running twice in the last two weeks. They are honest and did things that were needed to be done. I checked pricing just to see if they were cimpairable. Again they beat the pricing that other. Shops were given… For a new customer which i am. I will continue to go and have my car done there. They even gave me a list of things that needed to be done on my honda. Which was nice… Went out of the way for me… everyone including a man named dwayne the supervisor came and talked to me during the whole ordeal ro let me know how it my car was going. I felt comfortable being there. thanks pep boys for getting my car up and running twice in two weeks…

Came in for a tire. They took me right away. Gave me the option of the lowest price tire — did not try to sway me to buy a more expensive one (being a woman — I’m used to this). Was in & out in 30 minutes. Waiting area is clean & roomy. History channel on the television. Staff courteous & professional (compared to Wal-​Mart). Price was right. Highly recommended.

Usually good, these guys have had our car 4 days and counting. They did not get the parts and we were told «well even if we get them today, it will be tomorrow or the next day that it will be ready». Really? You guys suck.

Please do not waste your time with these scumbags. These so called «mechanics». Went there to check a noise in my truck and resulted it was coming from within my engine. This supposed mechanic called gary looked at it and said it might be the engine right away (he talked to me earlier and told me before checking) yet instead of preventing me from going through the whole pepboys experience, he decides to have me wait 4 hours and charge me $ 100 to again tell me it needs to go to an engine shop. Really??? My fault for being so trusting but then again you give people benefit of the doubt. Please don’t waste your time and go somewhere else! If i see this piece of s**t gary somewhere in the street I’m going to punch him right in that douchebag mouth of his!

Avoid this place at all costs! They charge a fee for a diagnostic service, which is a reasonable concept. However they don’t diagnose the problem properly, in fact they don’t even come close. I had the part replaced which they told me was faulty. It did not resolve the problem. When I complained, they they wanted to charge me again for an additional diagnostic service, then charge me again to replace another part. In the end I spend a fortune and they still could not replace the part which was bad. I received my money back from the manager! Now that is an admission of incompetence. Took the car down the street to another mechanic and had it diagnosed correctly within 10 minutes! Also the other two parts which they had changed, turned out to be installed incorrectly! The customer service is nonexistent! The excuse for mechanics are as incompetent as all heck! Never never never go here!

So, the general manager decides to play nice guy and offer me a ‘free brake inspection’ for my patience waiting in line initially. I’m like, great, that’s nice.
I’m sitting in the waiting room two HOURS later, and they haven’t even gotten my car in the bay yet. Thanks guys. I love not being told, in an empty looking store, of a long wait time.

For some reason I decided to replace all four rotors and brake pads on my car myself… I have never done anything more on a car than replace a headlight and windshield wipers.
Anyway after finishing the job (and many Unilocal reviews of car related services later) I noticed that there was a small clanging noise in one of my wheels. I decided it being my brakes, I should make sure that I did this properly. I decided to take it to Pep Boys on Vets.
Kathy, who seems to be the Commander in Chief of the service department was very nice and said that they would be very happy to look over the brakes and asked me if I had a Pep Boys Rewards card. I did not. She said that normally a brake check is $ 14.99 but if I just grab one of those cards sitting at the registerer and sign up for free than the brake job would be free as well. Wow.
The only negative was that Kathy didn’t mention that it would probably be over an hour before a tech was able to get to my car… Luckily after an hour I asked another employee how many cars were in front of me and he came back and said that he moved me to the front of the line and that a tech was going to stop working on a car and work on mine to get me out of there.
My tech was Gary (the one with glasses, not the beard) and he was awesome. When I went outside to his bay, he had already taken my car for a test drive to listen for the noise and had my tires off. He inspected my work and said I did a great job. He said he thought the noise was coming from a heat shield that was too close to the rotor. Nothing dangerous but could cause the slight noise I heard so he corrected that. He let me watch him check all four wheels and showed me tips for the next time I attempt this.
He checked my brake fluid level for me and corrected the overfill and then explained why I need to have my brake lines bled (I pushed dirty brake fluid back into the lines when I reset the caliper pistons).
After he was done, we took a test drive to listen for the noise and it was fixed. He again gave me some great car tips and was extremely friendly and knowledgeable.
Just as promised, the bill came to $ 0 when they signed me up for the Rewards Card. I bought some needed accessories and cleaning supplies to make up for this. This Pep Boys location will definitely be my go-​to auto parts store whenever I’m in town.

On October 13, I went to this Pep Boys location to get a simple oil change on my Mustang GT. What I ended up getting was car issues later that day. My car wouldn’t start and I ended up having to get it towed back to the dealership the next morning. It was explained to me that Pep Boys over filled my car with oil, basically clogging up my intake manifold. I find this very unacceptable for a company that’s supposed be professionals when it comes to performing oil changes. Needless to say, I will never return to any Pep Boys location to get an oil change.

I need to apologize for my last review. I thought I was reviewing the one on theWest Bank. The East Bank one is just as bad as the other reviewers say. I am so sorry for getting the wrong one. Want a GOOD Pepboys, go over the bridge. The ones in Metairie were wankers.

This location on Veterans is the best Pep Boys! The same staff has been here for years and they are all wonderful. The prices are the best in the city for service for your tires, breaks, rotors, etc. Customer service excellent, and reasonable wait times.

Love them! They were fast and very reasonable price. I needed my brakes changed, I basically was driving around with none. Went to Firestone and few other places and the price was outrageous. $ 1000 is what Firestone wanted to charge pep boys charged me $ 300. Amazing! My dad referred me here and I must say he was right about them reasonable. I wish more people knew about them, I feel as though people forget they’re here.

Service was surprisingly quick and friendly, and their eyes lit up when I was there to purchase 4 new tires, dropping a little over $ 700 (damn SUV!). But I actually didn’t mind since the wait was shorter than they estimated.

Okay, so just when I had written off PepBoys completely, they redeemed themselves. I ended up with a battery that was in the final throes of death, and since I purchased it there originally back in the day, I felt compelled to go back for the partial credit /​warranty even though I really didn’t want to go there again. Being unemployed and somewhat broke will make you do things you swore you never would, you know?
I am still stunned that it went down this way (it’s been a while), but I was VERY WELL taken care of this time. The service writer was friendly and efficient, and went out of his way to cut about two-​thirds of the cost off of my invoice. No really, you heard me right — he saved me some serious cash that I was absolutely prepared to pay (I had called another store for an estimate), and did it without even knowing my financial situation at the time. I seriously went from confusion when he first gave me the total to OMGLETMEKISSYOURFACE over that one. They pulled my car in immediately, did the work, I paid my bargain basement total and was on the road again in less than half an hour. So… although I absolutely stand behind my original review and would urge anyone to get a second opinion in the case of any major repairs that need to be done, I do feel like I can go there in a crunch for minor issues and stand a chance of walking out unscathed. This service writer gets five stars, and my faith in humanity has been restored… ;)