Papa John’s Pizza

We ordered the other night and got their super bowl special, wow what a deal… We got a large pizza for $.50! The girl on the phone was very nice and helpful, our pizzas came in a timely manner and were very hot! They looked amazing and tasted even better!
We will definitely order from here again! Our favorite place!

Ordered pIzza and it was estimated to take 17 – 27 minutes. I showed up after 15 minutes to pick up. Ended up waiting for 20 minutes while my pizza was right there. Yay for cold overpriced pizza.

I ordered a pizza for delivery never showed up. Called them and they said that there is no room (room number) at the hotel. They said they called but the number was «changed» they screwed up my number «not even close to mine». To top it off they had the wrong hotel and they tell me they don’t deliver to the hotel I’m in.

I really don’t get it. They delivered to us for 6 years. Now we order and they absolutely refuse «because the driver says we don’t deliver over there» even though it’s ten feet from their area of delivery.
Apparently the drivers have the right to tell the shift manager what to do in where they will deliver to according to Christie, the shift manager of this store. And yes, she actually said that outright to my husband. So apparently she is completely useless.
Try to talk to her about it and she makes a long winded excuse and hangs up. What use is a manager that can’t be bothered, or doesn’t have the power to do ANYTHING.
Oh and btw… how do you solve a problem like this? You say «I’m sorry, we don’t accept orders for that area here, I’m cancelling and refunding your order and I’ll transfer you to the other store» and that’s the end of it. You don’t make excuses about how the staff gets to dictate the terms of their employment to you.
Or even better, take the order and say «For future reference, we no longer deliver to this area» and she could have given the new location.

I’ve always preferred Papa John’s when it comes to big chain pizza places. Of the national chains I find it to be the best and most consistent. If only it wasn’t so bad for me. Well, maybe not bad but it’s certainly not good. But on those evenings when I’m too exhausted to cook or drive anywhere (thank you, grad school!) Papa John’s becomes a valid delivery option. I’d gladly rate it four stars if it wasn’t for the long wait. This location used to be a fast delivery to my house but things have changed. My only theory is an increase in orders since all the Pizza Huts got closed. Either way, they need to work on their delivery time. Ninety minutes is not really acceptable.