Men’s Wearhouse and Tux

I see a lot of really bad reviews of this MW location, but for me, so far so good.
I’m looking to purchase a tux for my wedding coming up in October and the salesman helping me (Brennen) was friendly, knowledgeable, and patient. I spent lots of time looking over my options, trying things on, and browsing. I was never hurried and wasn’t pressured into purchasing on the spot.
I decided that the custom route is probably the best for me and we took measurements and got everything written down and put into the computer. He said I can come back any time once I make a decision. It didn’t seem like he was just after a commission; rather, he really wanted me to get what I wanted and was happy to help. That’s good customer service.
If it takes a turn for the worse later on, I’ll update my review. But like I said at the start: so far so good.

Let me start off by saying you cannot just browse the suits in this store. I’ve been wearing suits for 20 years and wanted to see what Mens Warehouse had to offer. I walked in the store and was greeted. I told the guy I wanted to look around and he insisted on getting me a salesman.
The salesman was nice and was getting ready to measure me before I told him no need since I knew my size. I asked where the suits in my size were located and got the typical follow me reply. At this point I knew the sales games were going to begin. I told the salemans I just wanted to browse but that is not possible. He showed me every dam suit in my size starting with the Joseph Abboud at $ 500. To be honest I never heard of Joseph Abboud and I wouldn’t pay $ 500 for a suit from this maker when I can go to Dillards and get a Hart Schaffner for around the same price. There were a few times I had about a minute or two to browse on my own before being bombarded by the salesman again. I felt like they were hiding something or they really want to push their JA suits.
If your going to visit Mens Warehouse get ready to go through the high pressure sales tactics. I dont recommend spend $ 500 on a Joseph Abboud suit. They are over priced and charge for alterations after the purchase. Go to Dillards and get a Hart Schaffner suit. It may cost a little more and you will save b if you catch a sale. Dillards doesnt charge for alterations and the suit will fit great not to mention last for years.
Avoid Mens Warehouse if you dont like high pressure sales!

Not impressed with the customer service. Went in for my final fitting for my tuxedo for my wedding. The associates were all chatting it up and I felt as though I was inconveniencing them. I was put in a room to try it on. When I came out, the conversations had resumed. I stood at the mirror waiting for someone to come assist me and make sure it was a good fit. Eventually someone came over, told me to pull up my pants a little and went back to sit down. Didn’t have me take off my jacket or anything. Didn’t seem to care that I look my best for my wedding. It sure what to do. I went and changed back into my clothes. As I was heading out, she asked if it felt okay, I said I guess so, and she sent me on my way.

Despite the generally nice and courteous staff here, I still find it hard to recommend this location. The alterations on my tux were stunningly incorrect/​difficult to rectify. First, my pants came about 5 inches too long. Thankfully, I had the option of driving to the wedding a day later. When I went to pick up the tux the next day, the pants were, this time, about 1.5in too short. Additionally, the jacket was not altered at all. I was forced to wait even longer to have the situation addressed. Further adding insult to injury, the alteration lady was very abrasive and rude.

If I could give zero stars, I would. DO NOT SHOP HERE AND ESPECIALLY DO NOT TRUST THEM WITH YOUR WEDDING! Men’s Wearhouse provided the worst service I’ve ever received. We made the mistake of entrusting this store with our wedding. Rendell Williams was our salesperson, and he and this terrible company made what was supposed to be an easy, enjoyable part of a joyous occasion the most stressful part of our wedding. He placed suits on layaway for our groomsmen and ushers, claiming that it would be easy for each of them to go into any Men’s Wearhouse store and get their suit. However, every single member of our wedding party had problems. No other stores — Virginia, Mississippi, Massachusetts, etc — had any idea what he’d done and why he’d done it that way other than to claim all of the commission. Our attendants had to make multiple trips to stores, and then in about half the cases, they still didn’t get the ties that were supposed to be a part of the ensemble. The week of the wedding, we had to deal with ties being sent overnight. To make matters worse, because of the complications with the layaway, not all of the suits purchased by our party were entered into the layaway. So even though the layaway should have been complete and my husband refunded about $ 277 of his down payment, it wasn’t. This store blames the entire mess on Rendell, who has strangely been promoted to manage another store. I’ve been dealing with the store, Rendell and corporate for weeks, and they’ve yet to ever get back with me or resolve the matter. We’ve been patient, but our patience has run out.

Horrible service. My husband accidentally left his drivers license in the tux pocket he returned and upon calling this «business» was told that they were very busy and didn’t have time to look, and that he himself would need to come in and look and OH, it was their policy to not look through coat pockets.
Ummmmm okay? We’re from out of town and going in is not possible. How hard is it, when they have a free moment, to look through recently returned jacket pockets and see if there’s a drivers license?! I mean, I’m sure they already check them for loose money anyway given how shitty their customer service is, they CAN’T be doing THAT well.
Hey Men’s Warehouse, if I were you… I’d kill myself! I really hope another tux rental company comes along and wipes the floor with your asses.

When we purchased our expensive suit we were promised a date for it to be ready. The next day I called to confirm that it would be ready on that day and was told no the date they had was two days after the event I needed it for. I had them correct the date. Now on the day promised we showed up to pick up the suit and IT WASN’T READY. If you need a suit that needs to be hemmed for a certain date, lie. Pick a date sooner and make sure to confirm, confirm, confirm. This
could have been a total disaster if we didn’t go in early enough for the seamstress to hem the suit before our event.
I expected more from this company. Would think twice before buying from them again.

Worst place ever. Terrible customer service. They can’t act on improv if something goes wrong. I don’t find that professional at all. I’ve worked In The service industry before and there’s no reason to be a douche, and no reason to act like an ass.

You’re going to hate the way you’re treated. I guarantee it.
Men’s Wearhouse, I’m sorry I’m not bald or old-​looking. I’m so sorry that you assumed I don’t have money and couldn’t be taken seriously. I’m sorry your entire staff decided to elicit a haunting quiet across the room and stare right at me, while, at the same time, pretending that no one walked through the doors at all.
When I finally got service in the tuxedo area, the fella was so damn reluctant to help me that he didn’t offer to assist me in looking at various jackets or anything of that nature. He seemed perplexed when I asked to look at a black tie instead of a white one. He had to dig through the sale merchandise and open up a black tie out of its package; he handed it to me with a shrug, as if to say, «here’s that strange object you wanted.» I just assumed he was a suit salesman who had gotten stuck in the tux section for the day.
When I decided I’d do better just to shift my attention to suits, he said, «I don’t know; I’m the tuxedo salesman.» Are you kidding me?! It was like a punch line to a bad joke.
I thought for sure this would get better once I started looking for suits, but it didn’t. First, the staff acted like they were scolding a little child for being indecisive. They couldn’t believe that I had come to look for a tuxedo AND a suit. Next, my new salesman tried to come down on me for wearing a Saints shirt on a home-​game weekend. Again, I’m sorry, Men’s Wearhouse – I’m so sorry I showed support for the team that represents my own hometown IN that same hometown – and you hired one of these misanthropes who loves showing people, every chance he gets, how he’s different; he’s from another team or some sad Northern town, or whatever, and he just has to show you.
Now, I know I have belly. And I know that presents a fitting problem. But after you’ve told me about it a couple of times, you really needn’t keep repeating it. After the tenth time, perhaps you should get your act together, stop showing me that you don’t like the Saints – or my belly! – and try to help me find a suit!
What a ridiculous and sad place! I guarantee you’ll find it creepy in there – just plain creepy. I also guarantee that the staff is incompetent, and some of the suits are overpriced. I guarantee you’ll like anything, even being punched in the face, better than Men’s Wearhouse.

Well… I look good and he guaranteed it !!

The service you receive by certain staff members is must higher than a two star. But the overall experience was so negative I cannot go higher than a two star. If the members of your wedding party are from different States you are almost forced to deal with this company or one like it to get the clothing at the location of the wedding.
I was offered a deal on buying a tuxedo since the men folks from all over the Country was going to rent from Men’s Wearhouse. Selected a very nice and expensive tuxedo with the offer and still had to pay something for the new tux.
To try to keep this a bit short after getting fitted and paying for the tux I left the store. Only to be called and told that I did not pay for alterations. When I questioned the additional cost of $ 25.00 for alterations I was told the work would not be done until that was paid. And this was after waiting a very long time for the tux to arrive for the fitting and it was getting too close to the wedding to do anything else.
Upon returning to the store I was then told the alterations were $ 67.00. Spoke with the manager who stated to me the additional cost is on their web site and that is it. After serious discussions about what I was told originally the cost of the alterations were reduced to the original quoted price with tax added.
In my long history of buying suits and tuxedos all my life in New Orleans I have never experience the clothier charge for alterations. This goes back to the days of Davanti on Paris Avenue, Jos. Banks downtown, or Perlis on Magazine St.
And after buying the tuxedo the accessories that were rented were just too large for a proper fit. Not the way to start your wedding day. Again the two stars are for Charles M. who did all he could to make the experience work. I do hope Charles moves on to Perlis on Magazine St.

We received excellent service today. The staff were sensitive, understanding, professional, and highly competent. If you are a queer-​bodied person in need of a suit, spend your dollars here. Take advantage of the buy one get one free special that is pretty much standard.
**edit: We picked up our suits Wednesday, and they fit perfectly.

This is an «ok» place for men’s business clothing and formal wear. They have some deals and a few rip offs here depending on what you get. I’m not at all a fan of many of their wedding rental options as I’ve been forced to wear some atrocious looking combinations of things for weddings where I have to assume the groom let the bride pick out the grooms outfits with all sorts of horrible color schemes (unless you’re doing a Mardi Gras or 70’s theme wedding the only appropriate colors for formal wear in my book are black, midnight blue, white, and maybe grey unless you’re Scottish and have a tartan). When being fitted here I’ve often had to send things back as they were done in the wrong size even though I know my measurements. They do make good efforts at customer service here and they certainly do well on the initial stages but sometimes they drop the ball in the execution. This is definitely not on par with Perlis, Brooks Brothers or even a Jos Bank but it can be a good resource for last minute things you need in a hurry and they often have decent prices on many items with a good selection.

We got a tux here for a wedding in NOLA. We were running late getting back to Cincy after the wedding and we called to ask if we could have an extra day to return it to Cincy instead. She told us to call the cincy store and gave us the number.
We called the cincy store and they extended us for free so we could return it in Cincy and save ourselves an extra hour of drive time.
Men’s warehouse is cool for that reason.

I will admit that a lot of the problems here are just that I didn’t shop around, but nonetheless this place is poor bang for your buck. For a recent wedding I went looking for a basic black tuxedo. I ended up paying $ 158 for a rental. The other groomsmen found the exact same tux, possibly better quality from Perlis for $ 92 and another bought the a nicer tux from Macy’s for $ 175. Buyer beware, Men’s Wearhouse is a rip-​off

Customer service sucks! I can’t even begin to say all the reasons why. There are more people working here than customers and it seems like the workers are just hanging out and fighting with each other.

We went to Men’s Warehouse for my fiancé’s wedding attire and for tux rentals for our groomsmen. For weddings, they have a monopoly, so you are pretty much stuck going there if your bridal party lives in different parts of the country, because what other store has locations nationwide? Plus, for tux rentals they do a decent job. This review is for purchasing suits at Men’s Warehouse. My fiancé and I went there to buy a new suit and the guy taking measurements had no clue what he was doing. But it looked like it fit ok so we went ahead and ordered it (perhaps our mistake). The suit was quite expensive as it was a 3 pc (meaning 2 pairs of pants and one jacket). My fiancé recently took this Men’s Warehouse suit to a very experienced tailor and found out that his jacket size was totally wrong… she advised him to buy another suit because it would be cheaper than getting the amount of alterations required. So disappointing! Next time, we will go to Marshall’s or TJ Maxx and look for a nice suit on our own!

Work these days is corporate casual and for many in the office that translates into jeans. I’m old school enough that I prefer dress slack and shirts. For my slacks and the occasional sports coat, I come here. Service is good and there is a tailor on staff for needed alterations. And the clothes fit well.
My first visit to a MW was many years ago when I needed a tux. I had seen a TV ad where I could buy one for about the cost of two rentals. I figured, hey, I’m living in New Orleans, I’ll probably need a tux again. Only problem was, I was confused and went to MW rather than the store doing the advertising. The tux (and everything I had to have to go with it) ended up costing more than two rentals. Oh, well… I bought it anyway. I’ve worn it quite a few times since then.
Part of their service is once you pay to have a seam altered, they never charge to alter that seam again. When they sold me the tux, they talked me into buying the pants one size bigger than I needed and then took the waist in. I paid the alteration charge. Several years later, after I lost some weight, I had them take the waist in even further. No charge for the alteration. Earlier this month when I finally admitted I had put on inch on the waist, I took the tux to MW. They let the waist out and pressed the tux. Again, no charge. And I still have a couple of inches to grow into.

I have always received great service when at this Men’s warehouse. My last experience was to rent a tuxedo for a wedding. The staff was very friendly and professional when measuring me, when I picked up, and when I returned my tux.
The tux fit perfectly and looked great. Although I am a giant, they had no problem getting my size. Many other tux rental places have had issues and would provide items that didn’t fit properly.
Men’s warehouse normally has a tailor on staff and can do any needed alterations quickly.
It’s too bad I don’t wear suits everyday or I would probably go here more often.

Now I wear suits for a living, but hate wearing them as well. But once a year I am obliged to make a trek out into the world to buy a couple new suits. When I do, I drive over an hour out to NOLA to go to this Men’s Wearhouse and I call in advance to make sure that Gerald Nettles is working.
Gerald is the consumate shopping adviser, not only does he help me pick out the right suit, but he makes sure I have the right shoes and accessories before I walk out the office. Now I have tried going to other suit shops and even tried other MW’s but never seem to get the type of individual service that Gerald seems to give out naturally.
Maybe its because he is one of the assistant managers and actually takes pride in helping people out. Whatever it is, I am grateful that he is there to lend me a hand.