Mattress Direct

I found a Tempurpedic pillow here, and fell in love with. I asked about the price and found out it was $ 100! But I loved it so much, and Pam told me the floor models are $ 50. Can’t wait to get a refreshing nights sleep on my new Tempurpedic pillow!

I had a very good experience at this store which is mainly to say that KIRK, the sales associate, was extremely helpful and personable.
The guys who dropped off the mattress were kind of rude but I’d probably be rude after a day of delivering mattress in the Louisiana heat.

Worst customer service EVER after the sale. The guys that delivered my serta motion adjustable base had no clue how to set it up and seemed miffed because they had to be there. After dropping and breaking on off the speakers on one of the panels, they suggested I use wood glue to fix it. I had to wait a week for a new one to be delivered and they set it up wrong. After repeated calls to KIRK the store manager, which he never returned I have called the BBB. The bed is great. Just don’t buy it from mattress direct. The money you save cost you more in the long run. Still trying to get my issues resolved.

Purchased Ergo Twin Wired Control bed (Sales Ticket #99 385) on 02/​03/​2009 ($ 3,599.60). Within 6 months one of the wired controls went out. I called the Metairie store & we were able to pick up a replacement from the store. Another wired control went out & I called the Metairie store (10÷6÷11) & spoke with Kirk Graham & he promised to look into my problem & get back to me. A week later having not heard from him I called him back. He seemed aggravated with my call, put me on hold (but I could hear) as he had a long conversation with either a friend or fellow employee. When he picked the phone back up he asked me to repeat everything we had just gone over. Finally, he gave me a telephone number to Temperpedic (800.979.1457) that he said was the manufacturer. I called them & left a message. When I did not hear back from them I called every day. Finally on 10÷17÷11 I got a live agent & they explained that the manufacturer of my bed was Leggett & Platt (800.888.3078). They said the manufacturer of my bed was Ergo (888.550.3746). I left Leggett & Platt a message on ¹⁰⁄₁₇. When they did not return my call, I contacted again on ¹⁰⁄₂₁ left another message & then called them again on ¹⁰⁄₂₄ when I was finally able to speak with an agent (Ryan Fragale). Finally they agreed to send me a new control & charged me $ 15.30 for shipping. I am a paraplegic and explained this to Kirk Graham every time I spoke with him. I explained how vital this control was to me. I felt like since I was not buying anything I was an aggravation and he just wanted to get me off the phone. This was one of the most horrible service experiences I have ever encountered. As a result, the Sealy Queen Size bed I just bought was from a competitor. The Mattress Direct received $ 50 million in tax incentives from the citizens of the State of Louisiana. I plan on contacting my state senator & representative to let them know how a company that has received help is treating the citizens of Louisiana.
The lack of service from Mattress Direct has caused me a great deal of problems. If they will treat a disabled person & a $ 3,599.60 sale the way they treated me when I explained how bad I needed help, I can’t imagine how they treat their other customers. I want to make sure before anyone else buys from Mattress Direct that they understand what will happen if they should ever need service or support. I also want the state to reconsider any tax incentives they may have not yet funded to Mattress Direct. This is not the kind of companies we want to build the foundation for recovery in our state.

I walked in really serious about finding a mattress. All I wanted was to sit on a few and discuss it with my boyfriend. The salesman was unbelievably rude. He kept yelling and insisting that I lay down on all of the mattresses. When I told him that we just needed some time to look around the store he kept following me and yelling at me to lay down on all of the mattresses. When I would not he called me grumpy. This guy was the worst of the worse and I would never buy anything from him. I walked out of the store upset and feeling humiliated. How could this happen while trying to buy a mattress?