Lowe’s Home Improvement

Easy in. Found what I needed (bolt cutters) at a reasonable price. Did the self-​checkout rather quickly, and I was on my way. Good experience.

This is always the worst store to find any help. Waited 15 minutes for someone to get to the paint department who only came because someone at customer service had to call them because I asked. When she approached the desk, no apologies or anything for making me wait for almost 20 minutes. Don’t bother with the please press bc it isn’t in working order and just for show. This store is a joke.

I had purchased appliances with Lowes in the past. They were delivered the same week and it was hassle free. I assumed it would be the same level of customer service.
Well, not this time. I ordered a refrigerator and a dishwasher for our new house on April 10^th. It took 3 weeks to come in. Upon delivery for the refrigerator the truck did not show up for our scheduled 2 hour widow time. 3 hours later they called and said the truck was in an accident and they were still on their way. They called again an hour later to day the refrigerator was damaged and they will have to re-​order. They offered a 10% discount. Ok — things happen and we understood.
The problems started trying to reach someone to get this re-​orderd for us. You will not get through to this location. You will call. You will be transferred 6 times. You will be hung up on. You will repeat this cycle 10x’s. You will wait on hold for 30 minutes plus each time before they decide to hang up on you. You in the end will not reach anyone no matter how many times you call. We finally got this item re-​ordered by stopping in the store and waiting 2 hours.
Our dishwasher was not damaged in the accident. Yet there seems to be great confusion at the store about this item being re-​ordered due to the accident. It wasn’t and it shouldn’t have been. They finally decided it was in the store and we set up a arranged delivery and we also had a 2 hour window.
They did not show up. This lead to another 2 hours wasted on the phone trying to reach somebody.
We were frustrated at this point tying to call so we called the Lowe’s 800#. The operator was stunned that she could not reach anyone in the store. Only one receiving manager seems to know what’s going on with our order. He finally came in that day and assured us it would be delivered the next day from 12−2pm.
Took off work again, re-​arranged our schedules again and well. they didn’t show up AGAIN.
Went through the same cycle of trying to reach someone. A manager called us. We explained everything to him. He was friendly told us it’s his first week there and he can only say this location is too busy.
He finally reached the same shipping manager. I was very frustrated with him on the phone. He assured us the delivery would be today for noon. He called us at 8am to verify this. So far they are not here again. We can not reach anyone.
Lowe’s apparently thinks it’s ok to take 3 days off of work and to leave early for a delivery that won’t come. They think it’s ok to live in a new house for 6 weeks without a refrigerator.
We are stuck.
We are never shopping at Lowe’s again even for a screw driver or a roll of tape.
This location really has no idea what it is doing. They are not helpful and it’s impossible to reach anyone.
We spent $ 4K here to be treated like this.

Waited at the self checkout for 20 minutes for the worker to find the price on a piece of plywood. There were other customers waiting for assistance. There was also about ten workers standing around doing nothing, some texting on their phones. I’ll never go here again and waste my time

Out of all of the lowes I’ve been to in over 6 states, this one should be ashamed. Take the extra time to go to the one on Kenner. Out of all 50 employees not one wanted to simply help me cut a board. Tiffany the «night manager» is a sad excuse for a manger for any type of store. Hope it was worth the $ 1,000 I was about to spend.

It’s not a first time we had service issues at this location. This time we spent 25 minutes waiting for an assistance in lightening department. My husband run to get help 3 times, and was promised that someone was coming… never happened. Left this store mad and empty handed. Next time we will just go to the Home Depot.

This is a typical home improvement store that has what you need to get your projects done. If you are like me, one trip is not enough to get all the things you need for said project and you will most likely make another trip to get the things you didn’t know that you needed the first time around. (but that could just be me…)
This location is one of the larger in the area and has a huge gardening department, a great selection of options, colors and styles in most areas and also a very kind and helpful staff.

I was so pleased with my experience today at Lowe’s. I had to ask for help finding a specific product because I could not find it anywhere. The worker I asked for help found where exactly the item was located, and then she brought me to it and stayed with me for a few minutes to answer all my questions. She did not rush me along like so many do, and I was quite impressed! I got everything I needed and on the way out another worker asked if I needed help to the car because I had a huge bag of soil. He helped me load up the trunk.
(((This is a big deal because I can’t tell you how many times I go other places and have big heavy items and the workers just look at me like, oh she can get it.)))
I had a great experience today and I’ll be back because of all the helpful workers! Keep up the great work Lowe’s!!!

The difference between Lowe’s and another large scale hardware store that shall not be named is that the employees at Lowe’s are so well-​informed despite their department. I can ask the dude in Garden Supply, where to find string, and he’ll direct me to 16 aisles away from him between the blah blah and the blah blah. These people are also all shapes, sizes, ages and handi-​capabilities, so I appreciate Lowe’s hiring the guy that might have a little bit of a bad leg, ’cause he knows his shiz.
Another thing… no one is trying to hit on me ’cause I look like a lost puppy in the nuts and bolts section. Girls, do you know what I’m talking about? Just because there is a ton of doohickies and whatz-​its, galore, doesn’t mean I can’t find what I need, but I hate being intimidated to ask. The older gentlemen in this area found me a «carriage bolt», filled out the little bag, and sent me on my way. They’re all super professional, and I only stumped one dude that told me, straight, «I don’t know where chalk would be.» Trick question. Pretty sure they didn’t have chalk at all.
I think they’ve got a pretty nice garden section for a department hardware place and if I need to supplement what I buy locally, I don’t feel terrible getting it from here. Metry isn’t always my bag, but I do like this Lowe’s if I’m out this way.

The employees here are always helpful. If you compare Lowe’s to the other home improvement store in the area, I give the edge to Lowes.
They seem more specialized.
I went the other day to have some glass cut. Who knew that anyone could cut glass without having to go to a glass store. They didn’t charge me to have the cuts made, and the guy was super nice and professional.
The customer service has always been great. I have zero complaints about this store save two…
#1– I buy plants here often, and about half the time (and I mean 50%) they die. This means if I buy a flat of petunias, half of them will die. I am not sure why, but the quality of the plants seems to be inconsistent.
#2 — One time I was climbing on one of those blue ladder things and they made me get down. I was really bummed.
If you want something and they don’t have it in stock, they will break their necks to find it for you.

This isn’t my regular home improvement store (the favorite is a lot closer to the house) but there are times when it is nice to have a second set of choices. This was one of those times. What we wanted was on back order at the other chain, but was in a Lowe’s warehouse somewhere and they could get it for us by the end of the week. That may for an easy decision. We ordered it.
It was a Sunday when we went to pick it up from Customer Service. Which is the same set of desk for returns. Being Sunday, there was a steady stream of people coming to the returns desk, bringing back the surplus supplies from Saturday’s projects.

Bought a vanity from the store and took it home. Opened it and it was cracked all along the sink. I called customer service who told me that I would have to come bring it back in myself to exchange it. I asked for the manager because I didn’t think that sounded right. She told me that they could just come get it and drop off a new one. I gave her ALL of the information from the receipt, very clearly. She told me the delivery people would call me in the morning to give me a time estimate of drop-​off.
Manager called 2 hours later to ask for the same receipt details I had already given her. She said she was looking at the wrong day, even though I told her I bought it that very same day, about 2 hours ago.
At 11am the next morning, I hadn’t received a call from delivery, so I called the manager. She said the delivery people had a busy morning but assured me that my vanity was on the delivery truck. At 5pm, I still hadn’t heard a single word, and mind you, I was waiting at home all day just for this delivery service (it was Memorial Day). The manager I was speaking to had already left, so I spoke with a different one. He said he would call the delivery service for me and call me back with info. I waited 40 minutes, and he never called, so I called the store back. I got another new manager this time, who said he would do the same. He called back 20 minutes later to say they didn’t actually have the paperwork for me and that hopefully they would be able to delivery it by 7pm that night.
7:10pm gets there and 2 Lowes employees show up with a small pickup truck and my already opened vanity (out of the box). No apology for lying to me when they said my vanity was on the truck at 11am, or making me wait literally all day (and night) for a vanity. No apology for selling a BROKEN vanity to me in the first place. Absolutely nothing. And like I said the customer service woman was going to make me bring in the broken vanity myself unless I had asked for her manager.

This is the big Lowe’s.especially when compared to my little Jefferson Highway version anyday. Maybe it’s because I was here on a Sunday evening, but while folks answered my questions (mostly about where stuff was located), no one was really helpful.
I stopped in this location because I thought there might be a better selection of certain items (closet storage and lamps) and while there was more overall stock, it still wasn’t what I was looking for. Oh well. The hunt continues.
Pro tip: they shut down the air 30 minutes before the store closes, but don’t actually make an announcement, until they start turning out the lights at 5 minutes till closing. or at least that’s what happened at 8 pm on a Sunday.

I always come here the service here is EXCELLENT and the staff is very helpful and friendly this Lowes definitely is very organized ;) unlike Home Depot in Kenner on Vets which has 8 year olds working there lol Ridiculous

Ahh, Lowe’s. It has become my second home ever since moving into a townhouse that has more rooms than I know what to do with. Moving into a new place there’s always little things that need repair. Even if you rent there’s stuff that’s not worth bothering the landlord over, stuff you can do yourself.
The staff at Lowe’s has done an excellent job every time I’ve been there, even when I came to gripe about something. Unlike some other hardware stores the staff will actually talk to my girlfriend when she asks questions. Every question we’ve asked has had a simple, inexpensive solution that the staff was happy to provide. No pressure to buy a premium item when something less expensive works just as well.
I even bought my appliances here. We got a fridge, washer, and a dryer and had them scheduled for delivery. Come delivery day they didn’t have the washer in stock and it had been discontinued (we bought it on clearance). I went to the store to correct this serious problem. I had already paid for the washer and my item was now undeliverable with no date of restock. The staff was apologetic for the mistake and quick to work with me to find a solution. They gave me the floor model which was in excellent condition, boxed it up, and delivered it ASAP.
Overall a great store, one I’m sure I’ll keep visiting as I find more projects… like what to do with that new back yard…

I take back anything negative I have ever said about Lowe’s. I ran into Lowe’s today and found some of the best deals I have ever seen! I purchased a full crystal chandelier for only 30 dollars! AMAZING! The man incharge of the light department, Merlin was extremely helpful even boxed somethings up for me. I must say though I missed the smell of wood like you get when you shop at Home Depot. The only problem I had was some of my sale items rang up for full price instead of the discount, but that is an easy fix.

Overall this is your typical Lowes store. For this vicinity of Metairie this is your best shot for home improvement items as the next nearest store is a bit of a drive when you just need to pick-​up a few quick supplies.
I tried to deal with the plumbing fixtures department here recently and was less than impressed. The service in this department is horrible. I ended up going to another Lowes where they plumbing department guy actually did his job. If you need help with plumbing fixtures you may need to try a different location or source.
I’m still giving them 4 stars because overall I never have any issues and the lines area always short.

Great store. For my girly and I these types of stores are like candy shops. The hardest part is to get out without spending tons.
The paint girl mixed up our paint and we wanted it a little darker. She remixed it and it came out Barny Purple
*shiver*
… I love you… you love me… Let’s push Jenny from the tree… Er
…Ok. I’m back.
Anyway, she cheerfully mixed us another batch of paint that was perfect.
Oh.but the bathrooms are worse than some rent-​by –the –hour motels you find in the seediest parts of town… you know… the ones you use when you need me and she time but without people knowing you’re a wee?
Ok…never mind. It’s a good store though. :)

An okay Lowes. Has a pretty good size ants section for indoor and outdoor plants. The store is clean and has great personnel to help you out. It’s also far better than the Home Depot on Carrolton near mid-​city.