Lexus of New Orleans

Nate Kolniak — if you are going to get a new car you need to see nate. I’ve lived all over the world and bought many cars and Nate is the best car salesman I’ve ever dealt with. i wouldn’t even refer to him as a salesman b/​c many times that carries a certain stigma — nate was professional, thorough, and not pushy. we came in 2014 to look at lexus and decided on mercedes. one year later we were back, unhappy with our purchase, we decided to switch to lexus. best decision we ever made and nate helped us to get the car and the price we wanted. Lexus of New Orleans is a great dealership and i really can’t say enough good things about Nate. My Family will never buy from anyone other than Nate. Thank You Nate for making car buying fun again. See you Next year!

Had an excellent experience this afternoon with this dealership. Josh Davis was awesome to work with. Very friendly, professional, and best of all he had us in and out of there. I highly recommend these guys. When we are ready for another vehicle, we will definitely be back!

Joshua Davis was our sales person at Lexus. He was always prompt to return calls, courteous, and professional. He explained the features of the car with detail and clarity. I highly recommend seeking Joshua for your next car.

Worst buying experience thus far. We have been trying to do financing for approaching 3 weeks. Whenever we call the dealership and try to speak with either our salesperson, or the person who is handling our financing, we ALWAYS get a voicemail. Not once in the 11 calls we’ve placed over the past few weeks has a call been answered by anyone other than the receptionist. On the topic of financing, we had been trying for around 2 weeks at the time to get financing approved and were told on 8/​7, that they would have an answer for us on the following Monday (⁸⁄₁₀). As usual, we did not hear anything back from them so I went up to the dealership myself. The financing manager Brian informed me that they hadn’t even submitted the application to the financing companies yet because of an issue with Proof of Residency. The only way we ever seem to get any help is if we drive out to Metairie and go to the dealership itself. My family has owned 7 Lexus vehicles from this dealership over the past few years and have never had so much trouble. We have left messages with our sales rep which always seem to get returned the next day even if it’s early in the day when we call. We were told we’d get a call back a few times before they close at 7, only to find out our rep had already left. I’m sure most people probably do not care if you call them after you close. I know I don’t care as long as I actually get my call returned. When we do go to the dealership, it seems as if we are inconveniencing them. I’m waiting to hear that the car we’ve been trying to get has already been sold because this is taking so long. In the past we’ve been able to walk in and literally have the sale done the exact same day. Not happening this time apparently. Very disappointed in this experience. Might as well just go to another dealership at this point. I’ve always spoken VERY highly of the Lexus brand and have sent several people to this dealership. I don’t think I can suggest that anymore.
Update of my original review from ⁸⁄₁₃.
It is now August 19^th, and have we heard anything from the dealership? Better believe we haven’t. Still no callback from our salesperson or from Brian in the financing department.

Here’s a review of the true colors with this company — and as far as those other reviews— they have to do with sales and repairs – not parts providing to jobbers like me. So my review/​complaint underscores the real personality of this dealership. Since they are an exclusive dealer in the area with no competition they treat their repair competition with contempt. Just so you know, I’m in the auto repair business for over 40 years dealing with every other dealership that provides parts. This company as far as providing parts for the aftermarkets like me… is a big joke. If they had other competition in the area it would no doubt be different. Because of this fact they are very uncooperative providing credit for parts to the jobber like me, who by the way has credit with every major dealership in the area. Besides I’m A+ rated with the BBB. Some factors of a dealership’s reputation may not show up in all reviews because of how they cater to certain areas of their business. One should be careful dealing with companies that are very partial.

My Mom just bought a car from Lexus. Her salesman was Josh. The experience was awesome. She is 80 years old and he found her the perfect car. She was so happy! I’m so glad she went to Lexus!

I recently purchased a 2015 RX 350 from Lexus of New Orleans. My salesman was Joshua and he was exceptionally knowledgeable, personable, and professional. I felt like I was in good hands and didn’t feel rushed into making a decision. This is my first Lexus purchase but based on the experience I had, it won’t be my last!

I purchased my very first Lexus in April of 2013. Nate was my salesperson and he was excellent. He offered an excellent database of information when it came to the vehicle and was patient with my questions and decision-​making process. After purchase, he made sure the car was absolutely perfect before delivery. My sales experience was excellent thanks to him.

In the past, I’ve worked with a number of different car salespeople. And working with Charlie at Lexus of New Orleans was the best experience by far.
I highly recommend anyone looking for a vehicle at this dealership to ask for Charlie. You’ll definitely be in good hands!

My wife and I recently had a our 2009 Chevy Tahoe stolen from me and i was on the proll to find us a new vehicle and was getting the run around from GM and GMC so we went to Lexus because i have a Lexus ES 350 and we thought it would be cool to have two Lexus vehicles and the service we received was so great. Our saleman Sam answered every question we had and he gave us information that we needed and didn’t even know to ask for. I love there waiting area and their lemonade is so good. I love lemons. They never tried to bullcrap us. We told them to run the numbers and let me know and they came back with what we were willing to pay and we were out of there with a new RX 350. Thankyou Lexus for another great car buying experience.