Hertz Rent A Car

Horrible customer service. I opt in to paying a higher rate (3 bucks more) at enterprise because they went out their way to make sure I got my rental when I needed it. Everytime I called Hertz either the phone just rung or I got different information.

State Farm suggested we use Hertz for a rental car, so chose this location. My husband called the office and was told there was no need for a reservation and he should «just show up.» The location has very poor signage and we almost missed it. As we entered the office there were 3 people ahead of us with no one at the desk. We stood there 10 minutes with a woman telling us that she had started her Hertz process at 9am and now at 2:30pm, she was told they had no cars. The other customers quickly piped in that «nothing is fast about this place.» As the clerk came from the back, we waited for an opportunity and my husband asked if they would have any cars on the next 2 hours. She said that she had no idea and that it was a ⁵⁰⁄₅₀ shot if they would have any cars today. So, we left and went to Enterprise that had great experience with a choice of cars immediately available.
If the only thing you do is rent cars… and you don’t have any… why are you in business at all. The whole Hertz experience was disgraceful.

They overbooked the cars, a fact they knew well in advance and yet chose not to disclose it to any of the customers even the day of the reservation. They also chose not to help with seeing if any of the surrounding hertz could help. They effectively ruined thanksgiving for a veteran with absolutely no care. Never rent with this company.

It is hit or miss on customer service here. Sometimes the staff very lazy and sometimes they are awesome. The cars are generally well-​kept. I am a goal customer so I go straight to the car. I use them about twice a month.

Incredibly bad service and a car that looks as if it were washed with the canal water in front of the hidden location in Veterans Hwy.
Poor location
Unclean car
There was a young woman who worked there who was very sweet and polite and seemed to be the only one interested in doing a good job. I’m sorry I didn’t get her name

I’m sitting in the office at 9am. I had a rental reservation for 8am. There are no cars here! The hertz car rental has no cars. They sent someone to the airport to get me a car. There are 3 other people in here with me all with reservations and there are no cars for any of them.

Everything from the past review holds true.
I voiced my disappointment with the company via Twitter and after sharing the details, a customer service rep told us to take 40.00 off of our rental. I appreciated this, but it only took me speaking out on social media for them to make the offer. No one offered to give us a discount at the Metairie store, at the airport (where we otherwise had pleasant and helpful service), or during the near 2 hours we spent on the phone trying to talk to a rep. I guess Hertz only cares about making people happy when those people are airing their grievances publicly.
I appreciated the discount, but they can’t «buy» a better review.

Nice reps, horrible cars. First, Hertz failed to send someone to pick me up from a collision center despite my setting it up a week in advance. Secondly, they had very little inventory when I did get there and the vehicle they gave me looked like it had been in a stock car race (dents and scratches on every panel). I turned it back in a few days later for another car and it smelled like an ashtray and the front window was filthy.

So frustrating. Even though I set everything up beforehand with my insurance company, they were an hour late picking me up and didn’t have any of the preset reservation information available. Took me an additional 40min after they got me to the rental office to get my car.
They actually had the phone off the hook when I tried to call while waiting for them to pick me up. Not cool.

Total disaster– No one answers the phone, lines are long and full of people disputing wrong charges, the Gold spaces are empty, and cars are only half-​cleaned at the last moment once your paperwork is done and you are ready to walk out, providing an additional wait.

This place is a circus. I waited for over 30 minutes to even be approached or asked if I needed help. The assistant mgr Stephanie either had a bad day or is just not in the right position. Do NOT come here. Drive the extra few miles and go to Enterprise where competent people work.

Context: it is the Monday after Thanksgiving weekend so perhaps all car rental places are in the same boat.
We haven’t gotten the car yet so can’t comment on the car itself but we’ve been here an hour and still don’t have the vehicle. They are really slow, staff aren’t apologizing or offering explanations and they wanted to charge extra fees for additional driver which we’ve never had at any other company, so only one of us can drive on our vacation. Due to the long wait I insisted they add the extra driver for no fee and they did but never once apologized.
We’re from out of state and had great service in downtown NOLA but this place is downgrading our experience of Louisiana.

I’m usually a fan of Hertz and I still am, it’s just that the Metairie branch was not a great experience. I could understand if they were busy or were short staffed, but neither was the case. It took me over an hour to pick up a car that was already reserved for me, and I called ahead to see when it would be ready and was told at 9am that it was ready. I got there at 1:30pm and I didn’t drive off until 3:00pm!!!
They did give me a voucher for a free rental because of my troubles and for the long wait so that was good.

Beware hidden fees! Avoid this location!!!
I rented from this location and later received a «receipt» charging me $ 60 for «Fuel and Service» despite the fact that I returned the tank full. I was also assessed $ 19 for «Concession Fee Recovery» which a Hertz contact person said was because I «used their airport location» I definitely did not agree to these fees and would strongly encourage anyone who doesn’t like being charged unfair fees to avoid this location.
Additionally, I rented from this location and was told by the counter staff that the Hertz staff would install my child car seats for me, I requested an infant seat and a toddler seat and when I got my car was given a booster seat and a toddler seat, uninstalled. I was told that sales staff don’t install car seats, which directly contradicted what the counter staff said.

They «lost my reservation» and said someone would be right over to pick me up. Not once did they ask my name or phone number. 30 minutes later I called to find out why they weren’t there and they said someone had just left. An hour after that they called the auto shop where I was and spoke to the receptionist, NOT ME, to say they were just going to send someone with the car and I could leave from there as a courtesy. So 1 hour and 15 minutes later they finally show up and then didn’t apologize for their mistake but said that they thought the reservationist made the mistake and that was the problem. The reservationist is not the one who skulked around telling me that they were on their way an hour later and the reservationist isn’t the one that didn’t even bother asking me for my name, phone, or confirmation number. VERY VERY BAD!

This is one of the best Hertz locations I’ve rented from ever. That may be because I usually deal with airport locations that are either too busy to have exceptional customer service or just provide the satisfactory, normal rental experience. The Hertz on Veterans in Metairie is a good quality local rental location with very good customer service. On many occasions the guys who work here have gone above and beyond to help me with my rental, which was a bit complicated because I had to deal with an offsite multi-​month department. However, they always offered to help clear things up, email/​fax me documentation, and followed up when they said they would.
As a tip, if you’re in town for a longer period of time, and your timing is a bit flexible, I would even recommend spending the $ 25 cab fare into Metairie from the airport (MSY) to rent a car from here instead. For the $ 50 in round trip cab fare, you’ll probably save even more than that on airport fees and taxes if you have a longer rental. Sometimes the hassle isn’t worth it, but sometimes it is.