Greater New Orleans Federal Credit Union

I was referred to GNO Federal Credit Union when I bought Rhonda the Honda 4+ years ago. I told them the max I was looking to pay per month for my loan, and they made it happen at that rate for a four year term. I initially was traversing once a month from Uptown or Mid City all the way out to Metry to drop off a check till I figured to have my bank send a check each month making loan payments a lot easier.
I knew I was coming up on my final loan payments, so I called the offices to check on my balance, how many more payments needed to be made, and how I was going to get my title. Not sure if it’s because the person I talked to wasn’t actually at the local offices but we were definitely not on the same page with what I had as my current balance which is a little unsettling. I figured it out, and brought my final check in to the Metairie office, asking how I would get my title. Again, a bummer that you can’t just get it, in hand, when you pay your final check but it was mailed to me, which is fine.
The last somewhat frustrating situation is that I hadn’t turned off my automatic payments from my bank (my fault) and the check was cashed into my GNO Federal Credit Union bank account that I had to open for $ 5 when I started my loan. The check wasn’t meant as a deposit but as a payment to my loan, so I think I should’ve been called and/​or notified that this happened. Instead I noticed on my account that the check had been cashed and had to reach out myself.
It was easy enough to go into GNO Federal Credit Union to get my money back, and that’s why my entire experience was A-​OK because the staff I dealt with one-​on-​one were all very pleasant as was my loan officer? (not sure if that’s they’re official title). I know there is a MidCity location, but I never visited that branch. I would recommend them to set up a loan but make sure to setup automatic payments so you don’t have to make the trek, and keep track of when your final payment is! It’s a great feeling to pay off something!

I wish I could give this banking institution one star, over the years the service has went way down. If you want to bank with an institution that cares about the customers by all means, please do not bank here !!! Worst credit union I’ve ever dealt with.

This place is great. They always do their best to help me. I now have my third loan with them. They have been nothing but accomodating and professional. I will never take my business anywhere else unless they stop their excellent service.

I’m sorry to read the two negative experiences but this credit union has been an amazing help after my divorce. They helped get my credit back to «good» in two months approaching excellent.
Their fraud department was was very vigilant and contacted me on a suspicious charge.
So far so good…

Never bank here. When I obtained a home equity line of credit I was not advised that oine late payment would result in having a block put on all of my accounts. I had several false pieces of information place on my credit report which they eventually got removed once challenged but it was still a pain to have to go through that. I even went as far as filing a complaint with the credit union association and GNOFCU billed me their attorneys fees! Not to mention the unprofessional and underhanded tactics that george christianson uses for collections are illegal to say the least.

This is a truly awful institution to do business with. I chose to go with them for my new vehicle auto loan, as the rate was lower. BIG MISTAKE! The customer service is awful. There’s no online bill pay, you must go inside to make a payment, which is a LONG process. Or you can choose to pay a $ 5 «Convenience fee» and wait 20 minutes on hold for a person to assist you over the phone. I have tried both, and they’re equally painful. The process they have in place is also very questionable. After charging my card, and the transaction was approved, she had wrote my debit card number, expiration date and CID on the receipt. When I questioned this, I was told it was for accounting purposes, and that’s just how it’s done.
This place seems to think it’s the only bank in town, it’s a very take it or leave it system. I was so impressed while GETTING my loan that I could have never imagined this. They were so efficient and professional. Now that they have my contract, all that customer service has disappeared. I have NEVER had so much trouble trying to GIVE people my money in all my life. I highly recommend steering clear of this institution.