FedEx Office Print & Ship Center

Tired of their complacency. The workstations have always been convenient to use when a nice laser print is needed instead of my home printer. Unfortunately no one ever changes the toner in the printers no matter how many times you ask! so you waste paying a premium for crappy and unprofessional prints. It’s a simple thing to fix. Why would I bother using any other service there.

Had the best experience shipping fragile ceramic platters. Anna Marie met me with a smile and helped me package my items so that they were secure. She offered pointers for future trips and got my items to their destination as promised.

I don’t know where to begin but all I need to say is that Rebecca is awesome! I work with Chef to the Stars, Chef Gason as his Agent and Publicist! Chef is in New Orleans and I’m in Seattle. Rebecca had no idea but I needed a urgent immediate printing job done and Rebecca did not hesitate. Later I found out that they were a bit under staffed but I needed a 30 min turnaround. She never made that in issue at all. This was conveyed simply through casual conversation. Rebecca sent me a beautiful proof, went the extra mile to coordinate the colors and theme per her request and took care of us. Although I’m a Saints fan and she is a 12^th man, we worked together harmoniously. Now I know where I can make things happen when I have to take care of my business and my clients. That’s customer service! Thanks Rebecca!

Thank you, Dominic! Great job, quick turnaround, professional and friendly service! I’ll return to this location thanks to this great experience!

Apparently I just ran into the same person as Ashley R. She was incredibly rude. Refused to give me any baseline pricing on brochure printing, but instead said that I need to tell her exactly what I need, and only then would she give a price. Terse. Rude. I’m going somewhere else.

Getting photos printed here was like getting computer help from my 95-​year-​old grandfather. The self-​serve kiosks couldn’t handle scaling my photos to standard proportions, so I had to ask the ladies behind the counter, who also couldn’t handle this request. The manager kept telling me that my resizing request to standard dimensions was the first of its kind that she’d ever encountered. I actually had to walk her through how to use her computer to scale down while constraining proportions. It was like she’d never used a computer and only knew how to do exactly what she’d been taught in training, nothing more. Her incompetence — and her defensiveness about it — was staggering.
They couldn’t help me choose a good paper, nor did they have any idea how much it would cost. She didn’t explain that behind-​the-​counter service cost extra, even though I had to do most of the work myself. When a 10-​minute job dragged on for the better part of an hour, and when I realized that there would be an upcharge, I took my flash drive and left.
Avoid going here if you can. The guys on Tchoup know their stuff way better and are much more efficient.
Sadly, I doubt these reviews will lead to an improvement in their service — that would require the staff here to actually learn to use a computer.

My daughter and I went to this store — she to make copies, I to buy my favorite pen. I found my pen, but my daughter had issues. A number of the self-​serve copiers didn’t work, the scanning services took too long, her credit card was denied by the eventual copy machine, even though it worked when she bought items in the store. Along the way, the people couldn’t care less — no «I’m sorry» or «How can I help you?» or anything resembling good customer service.

Whoever the female that was working the full service printing counter at 2pm on Friday, June 5 should be fired. Absolutely HORRENDOUS customer service. Your company should be embarrassed to employ her.
I needed programs printed for my best friend’s wedding due to the previous printer falling through. We needed them quickly, and it we a total of 80 programs, back and front. Was not even asking for them to be folded. When we explained this to this woman, she laughed. Like sarcastically «I can’t possibly help you» laughed. It was one of the rudest things I’ve ever experienced from someone who was supposed to be «helping» me. She then told us they would not be ready until tomorrow or Sunday. Well the wedding is tomorrow, so that was not going to work. Instead of arguing with this lovely individual who is it stood leaning on the counter with a «I could care less» look on her face, I politely just told her we would go to Office Depot where they don’t laugh in your face when you explain what you need.
And that is what we did. Less than 15 minutes later we walked out with our order. And had a very pleasant experience with all employees we encountered.
Maybe this review will go unnoticed. But I highly recommend anyone that needs a great, easy and stress-​free experience, please GO STRAIGHT TO OFFICE DEPOT.

Wasted money using their computer service to print out a design. only to find out they only use laser printers. Needed inkjet printers.

This is the worst fedex I’ve ever been to. They have horrible customer service, limited parking and strange policies.

I rarely write reviews and I almost always write positive reviews, but I just have to let people know that this FedEx office is one of the worst businesses I’ve ever encountered. The staff is so downright unfriendly and rude, it is totally amazing. People actually work hard at not helping people. My first experience with the FedEx staff was at Christmastime, but I figured it was the holidays (even though I was standing behind a gentleman who swore it was his last time he would ever use their services and he gave me a real history of how awful the staff was as he wrote down the customer complaint phone number). When I returned two weeks ago to mail a bunch of packages, the woman at the counter — Sandra — set the record for being rude and mean and impatient. I travel around the country training teachers and consider myself a professional in demeanor and behavior, but this woman treated me like a dumb hick. When I was told that I had to pay for a $ 1.99 item at another counter, I stood at this counter for almost 20 minutes while I observed staff wandering around and dodging my looks and attempts to get their attention. It wasn’t until I started writing down the 1 – 800 number for customer complaints that a person ran up and check me out. Totally unbelievable.

Open till 11pm at night. Open at 9am on Sundays. After starting my own business, shipping and printing has been important.
So why the four star? Well, it’s minor but there is only one person who opens at 9AM on Sunday so if two people need to be serviced, then you might be out of luck.
Overall, it’s a great business concept. Good staff. Would definitely recommend.

If I could give them one star, I would. Just went there to have some help printing and laminating some items. Two people that worked there just stood on the outside of the counter talking. Finally, the girl behind the counter asked if I needed help. After I told her what I needed, she said that I can do that in self serve. I asked about a few more things and each time, she said it could be done in self serve. When asked if she could help me so that I could make sure the colors are right, which I have done at other FedEx Kinkos stores, she just looked at me. Obviously they get paid to just stand there instead of doing their job. I left and will go to the other location from now on. At least the Elmwood location has helpful people.

Never go during the day only during the night if you can. If you’ve had bad experiences before it was probably during the daytime. I give four stars because I’ve only been there twice. The second time was at night and the customer service was a lot better. Also it wasn’t packed with people that talk out loud about their drug connects.

Had to go to Fed ex again yesterday.
IT STILL IS A HORRIBLE PLACE TO BE FORCED TO SHIP PRODUCT FOR MY BUSINESS.
The staff loves to look at your confused face and ignore you and walk away.
You can never get any good help at the copying station unless you pay extra to have them do it behind the counter. And they always waste your money by messing up and then act like it’s your fault or they just act like they don’t give a shit. It makes you want to smack them around like a red headed step child.

This place is a nightmare. If you are lucky enough to get one of the 5 damn parking spots: Congratulations, you have passed the first trial.
Then, if you can get someone TO HELP YOU, you win! You win the grand prize! Because nobody who works here gives a crap if you’re confused, if your computer has frozen, if you’ve been waiting for 15 mins for someone to help you. It seemed that 2 overworked girls were helping every customer in the store, while several other employees chillaxed in the back or jerked around in the store pretending to adjust something on a shelf. I watched all of this unfold while I stood in the middle of the store looking for someone – anyone – who could help me.
I went in there today for business cards and it was basically an unpleasant and frustrating experience due to my lack of experience with this sort of thing, coupled with the staff’s lack of knowledge about how/​where/​when. I hope my business cards are done within 24 hours as promised. When I asked, the girl had NO clue how to answer and just told me to come back tomorrow with my receipt and that «maybe someone will call you before then.» Haha no thanks. Never again.

I ran into FedEx for a quick print out since my printer was thirsting for ink, and was promptly greeted though I’m not sure where the voice came from, to tell you the truth.
I power jogged over to their computer section that I think they may have recently upgraded, got my print out (though mildly pricey for a squirt of ink) and power jogged out of there, with a nice goodbye from the omniscient voice.
I have been here to ship items and it has been a little tedious, but that was during Mardi Gras so I don’ t have a great gauge on normal shipping times.
I will most likely be returning to try out some of the other shiny objects they have in there.

Against my better judgement, I went by FedEx Office today to drop off a package. I waited in line (noting that they have removed the little footprints I mentioned in my previous review.) When it was my turn, the lady took a look at my package and told me she couldn’t accept it unless I let her unpack it and fill it with stuffing… for an additional cost. It was a box of shoes in a shoe box inside another, larger, shipping box that I repackaged the exact same way they came delivered to me from a major online shoe retailer. I told her this and she acknowledged that they met the criteria for shipping via FedEx, but the FedEx Office Policy was not to accept them. Huh?
Someone, somewhere is making it painfully obvious that I have no business stepping foot in this business ever again. So, okay, I finally, really get it. I understand. This was the last time, I promise.

Eh I have mixed feelings about this location. The FedEx on tchoup is my go-​to and they are fabulous to me, so that’s my perspective. I was also panicked to get something printed, bound, and shipped.
Usually when this is my task the guys over at tchoup location are there to help me with every move; they greet people when the walk in and let them know they’ll be helped in a moment. Here, I had to go searching for someone who didn’t seem to understand what I wanted to do. Slowly, he began to understand and everything worked out.
I guess I’m just used to a smaller location that is used to what I need.

I have needed bulk copies made twice in the last week and both times it was Kinko’s, I mean FedEx/Kinko’s to the rescue.
If you have the item to be copied you can use their machines and get your job done while you wait, or, my favorite, you can e-​mail them a PDF file and pick it up later.