Edible Arrangements

I don’t know what other locations are like, but this one is NOT recommended.
I should have read the latest reviews before ordering from this location. It has gone downhill from when I last ordered over five years ago. Customer service is lacking. The «how is this my problem» attitude is not the way to run a business!
I placed my order online around 2pm on a Tuesday. I called the location immediately after to see if this order was going to catch the same day delivery or bumped to the next day. I pointed out that the receipient is at this office 9 – 5. Despite my calling them and giving them details, they didn’t listen or read instructions. They attempted to deliver after 5pm and called me to say «but no one is here.» This fruit sat overnight to be re-​delivered the next day.
I was so appalled when I saw the photo of what was delivered. My friend had no idea what I had intended to send her, so she went along with it. I specifically ordered a «cheer me up bouquet.» I realize the fine print said they may substitute, but they changed the entire scheme of what I ordered! Someone should have called to notify me that they were out of the yellow container. Don’t you think it would make sense to call and ask if it would be okay to use a red, heart design container for the occasion? Why not another solid colored, neutral container? I am lucky it was my best friend who received it, but I was still embarrased and mortified.
** Please see uploaded photo of the actual item delivered for the «Cheer Me Up Bouquet.» **
The arrangement looked pitiful. If I knew my money would have been wasted on this wreck, I would have just driven across the lake to bring her something else in person. Lesson learned!
I did call the business to speak with an associate and a manager. Neither showed much concern when I pointed out their delivered arrangement was crappy. They said there was nothing they could do because the receipient signed for it. Without a doubt any refund or discount was not going to happen. I guess all I wanted was to talk to someone who actually gave a damn! I asked to speak with the owner, who was not available. It’s been months… still no call.

Ordered a fruit basket for my boss. It was the kiwi watermelon summer bouquet. Ordering was easy. I called the store and spoke to a nice guy who answered all my questions and recommended the one I ordered. It arrived a few hours later and was awesome! It looked great and the fruit was fresh and delicious. I called the store to thank them. It’s nice that customer service isn’t dead yet.

WORST CUSTOMER SERVICE! On January 18, 2014, I ordered a 24 strawberry bundle to be delivered to my Valentine at his business on February 14. I order online in advance so I would be assured that it would arrive that day. When it had not arrived by 3:00 PM that day, I tried calling the store to confirm my order. It was busy. I called back many times between 3:00 PM and 7:00 PM… busy busy busy. The phone must have been off the hook. When I called back after 7:00 PM (closing time), it went straight to voicemail. I had to call the 877 number who at first told me that they would call for a different address if they didn’t make it to his business address before 5:00 PM. No call. Customer service at the 877 number eventually gave me a refund after I told them that I had no faith in the local store. The next morning, the store called my boyfriend to ask him if they could still deliver to that address that day and that they were too busy to do it on Valentine’s Day. He said yes. By 3:00 PM, he had not received anything so called the store back. They said the order was canceled so they’re not delivering it — even though they had called that morning to ask about delivery. No apologies, no communication. After a SCREW UP like that, a delivery should be made on the house.

So sad that this has to be reiterated, but TERRIBLE service. I had a similar Saturday to Monday problem as Lisa S. I called them first thing Monday morning to arrange to have my gift redelivered could get no window of delivery but that was okay because someone is always home during the week, but Thursday rolls around and nothing. I had to go there to find out what was up and not a single apology was made. ZERO STARS here.

This particular store deserves no stars! My dad got in a horrible accident at work so I decided him to send him an edible arrangement since I live in Texas and can’t be with him. I placed the order Monday and it was never delivered, so I called them and they said no one answered which is a lie because my dad is on bed rest and someone is always with him! They said they’d try again Tuesday, again it was never delivered. Never left a note or anything. I called AGAIN on Tuesday night and again they said they’d try again on Wednesday. Never got delivered. My dad, who is not even supposed to be walking, had to go pick it up because they said it was the last day and they would not hold it any longer. I didn’t get any money back, and the fruit wasn’t even fresh. This place needs new management or something because their service is ridiculously horrible. The employees are rude and they honestly don’t care about the customer. I would suggest thinking twice before ordering from here.

I wish I could give negative stars! My mother ordered one for my bday. They tried to deliver it but I wasn’t home. This was on a Saturday. They left a note and when I called back, they said they’d redeliver on Monday or I could come get it. I have a baby and it’s far away so that’s not an option, especially when you pay for delivery!!! I asked for a time frame on Monday because I have a life. They said redeliveries were first thing so I said great, I’d be there until 2.
Guess what never came. both my mom and I called and they were super rude, said they never made promises on times and I could come pick it up if I wanted. She also claimed they remade the arrangement that morning when I questioned freshness. Somehow I didn’t believe that and with good reason. They swore they’d delivery it when I was home on Tues if I gave them times. Needless to say they didn’t but luckily I was home with the delivery man showed up in his car.
There was no van as the site says, it was just his car. The plastic covering the fruit was wet, it was late afternoon on a hot NOLA day. Doesn’t take a genius to figure that out.
When I opened it, half the strawberries were rotten, one had mold on it. I didn’t dare try the ones covered in chocolate. The other chocolate covered things, the chocolate had white spots on it like it had melted and been cooled again. The pineapple was more than starting to go bad. the grapes were mostly soft and mushy. I wouldn’t have eaten that fruit if you paid me to.
My mom called corporate the next day and all they did was have the store call her back. They said I could bring the fruit back and they’d redo it. Again, baby/​distance. Lots of pics as evidence.
This store is rude, does NOT do what the website says and they lie.
The corporate office is still working with my mom to make this right but it’s impossible at this point.
So please do NOT ever order from them unless you want to pay $ 110 for an INEdible arrangement

I ordered an arrangement online for my sister’s birthday to be delivered on Friday. The delivery man had trouble finding her apartment, so he called her to ask for directions. She was not home at the time, so she asked if he would just deliver it to the apartment’s front office. Well, that did not happen. Instead, it was delivered Saturday morning looking like it had been sitting in his car all night. The chocolate on the fruit was melting and much of the fruit had started to turn brown.
When I called the store to try to correct the situation, the woman was rude and unwilling to help. After much argument, she ended up calling my sister to try to work something out. In the end they offered to replace the damaged fruit, but not until the following Monday.
I may be expecting too much from them, but when you charge $ 12 for delivery service, you better be able to deliver your product on time and in good condition. After this experience I will never be ordering anything from Edible Arrangements again, and would encourage others to do the same.