Cox Solutions Store

A fantastic experience at this location. Right away, my roommate and I were greeted at the door, and somebody helped us sign-​up for the next available customer service representative. The wait was very short, and the staff was very efficient and professional. Furthermore, they were friendly and accommodating to my requests. Returning my cable box was very easy and they were also able to help me set up a date to cancel internet service. Would recommend this location.

Highway robbery. Always internet issues. $ 269 for cable? It would be great if we had some competition for cable in New Orleans

Worst place to come for anything. Lines are always stupid long never enough people to serve there paying customers. Remember it’s you fault that their equipment does not work. If you need to go there bring lunch and take a personal leave day from work.
I will say that the young lady that helped me was nice and professional.

I would love to give these sweet folks a shining review, but the pace and procedures here are terrible.
I got here at 5:00p and the store is closing at 6:00p. Yes, I’ve been here for an hour. The line here was backed up to the door when I got here– should have heeded the ominous long line. But my modem is out, and I need to swap it out now because I work from home and use the Internet all day.
I thought I would get here and would be greeted by someone who would just swap it out… But nooooooooo. There is one list– everyone, no matter what they reason he or she is here for– everyone goes on the same sign in sheet. So… Rather than getting a quick swap out experience, I’m still waiting here.
Let me remind you that I spent 4:30−5p on the phone with tech support who TOLD me to come here.
And they move at a snails pace. I just have to say it. Why am I still in line here? Still…
I missed step aerobics class and everything.

So, as frustrating as Cox has been for me the last couple weeks, their human customer service has actually been pretty good. Short times on hold (if at all), friendly and knowledgeable tech solution people, and it seemed they legitimately were trying to help.
Specifically, when I went to the store, there was a woman there to open the door for me, as well as a woman to take down my name for the wait list. I only had to wait a couple minutes to be helped, and it only took about 5 minutes to do what I had to do.
They were friendly, understanding, and helpful the whole time. And we got my cable working!!!

I had the pleasure of dealing face to face with my cable company today. I kid you not.
I was greeted by a door attendant and shown to a large showroom. At the entrance to that space, I was greeted by an employee and asked my name and what I wanted. I needed to exchange my modem.
I was directed to watch the big screen for my name to be called. In the mean I was invited to have some popcorn, look at the cool gadgets or have a seat. Yes, a seat! No more standing in a shuffling queue of unhappy customers.
I was so engrossed in some technology way beyond me, I missed my name being called. No problem, it seems they have a special counter for people like me. Employees in this store are super friendly, knowledgeable and hard working. Even with me spacing my name being called, I was in and out in 10 minutes. It was lunch time and the place was very busy.
In my 50 years I have rarely witnessed such efficiency. I am not sure about Cox in othe towns, but Comcast in NYC and DC could learn a thing or two from these folks!

The nicest people ever work at this store!!! In the past month I have had 2 internet issues, called customer service and they have been no help what so ever. I even got charged $ 60 when I was specifically told I wouldn’t be. Went into the store after both of my phone conversations and my issue was solved within minutes!!! No questions asked.
Lesson of the day: don’t listen to over the phone customer service. The store people are awesome.

Just moved to NOLA from Florida and I have to say this company has been WONDERFUL! Joseph, my point of contact from my new apt complex was more than friendly and super accommodating! Got me a great rate on my cable for the budget I was Looking for and the benefits offered with the cable (pandora, personal settings and hbo channels) was SO MUCH BETTER than brighthouse cable that I moved from in FL. Thank you Cox Communications for being so helpful and providing great service!

When I was a child, I thought Cox a brand. I thought COC meant cable– until direct tv entered the scene.
Not impressed with the speed in which it takes them to install. They are so behind to be in the digital age! I don’t understand!!!
I am deeply concerned about the level of ignorance of the product by the installation guys. This is utterly ridiculous!!! Put me outta my pain. I beg of you TV gods. There has to be a better way to watch cable besides cox or direct.

Cox Jacked up the prices for Digital Cable and I realized I rarely watched the cable service I was paying $ 95 a month for. So I went in to cancel my Cable, but upgrade my Internet to the fasted they had. The clerk was nice and was able to get this accomplished in only a few minutes. NOTE: This was a mid-​afternoon visit so there was no waiting. Also the offices have newly renovated which was nice. Oh COX if your reading this LOWER your prices on Cable or you will loose more customers!

I may not be a fan of Cox Cable and their ridiculously overpriced cable and internet, but this retail store was great. I had to switch out my cable box, and it was as seamless as possible. I had great customer service, and only had to wait a few minutes. There were a few people in line before me, and we were all in and out in about twenty minutes.

We switched our surfboard and we needed professional help. We got that in spades with Jonathan. We were quoted the usual 3 hour wait time on the phone which is no big deal. Jonathan showed up right at the top of that quoted wait time and that was just the start. He’s very personable and professional.

You don’t have much of a choice where I live in New Orleans and Cox is my only choice, so in fact, there is no choice. Typical New Orleans allowing a monopoly to operate without competition in certain parts of town.
The installation cost was a bit high since all i would be purchasing from them was internet service. I will say that even though my bill is high, I have not had any issues with my internet being cut off or slow which is a good thing. At least its reliable which can be an issue with a monopoly. Just expect to pay a lot more than you would in any other city for internet.
You have been warned… and you do not have a choice.

So… finally cut the cord with Cox… GO ROKU and FREE DIGITAL TV… and called in to cancel. Of course they were experiencing system issues but were able to cancel my account. I then asked for the address of the place to return my equipment and she told me that her system was down and she couldn’t get the address. I then asked to know exactly what they needed me to return (I have a bunch of boosters) and again she couldn’t tell me because their system was down. I told her that this was «a perfect ending to our relationship.»
They offered my 40% off to stay but why would I still pay 60% for Internet that went out weekly and for cable programing that is 90% crap?!
When I went to this COX location half the crap I brought with me didn’t need to be returned. I didn’t have to wait that long and everyone was polite, so the review above is really based at Cox in general. Lets hope my no cable experiment works!

What is there left to say about Cox that hasn’t already been said in the other reviews? Confirmed: they are slow. Confirmed: they are rude. Confirmed: they are a major racket charging way too much for their services. I often wonder if they chose their company name based on the fact that routinely screwing their customers is the basis of their business model.
It’s always some kind of run-​around if you happen to need to contact them for anything. Service calls are a nightmare, but they are nothing compared to trying to change you service that keeps creeping up in price each month. The people at the store tell you that you have to call the «retention line» but the people on the retention line tell you that you have to go to the store. And around and around it goes. Three days and two visits to the store later and I finally got my plan changed.
I’m not normally one to subscribe to conspiracy theories (okay, maybe I am) but after the MAJOR effort it took to simply disconnect my phone line, I can’t help but think that they have some kind of malicious reason for wanting us all to have those little boxes in our homes. I even got the full-​court press on adding it back when I went to drop off the box.

While others have had huge issues with Cox, I’ve been a mostly satisfied customer. Maybe it’s that I get a discount for my internet throught my work (Yay!) or that it was such a monopoly for so long that I don’t expect much. Yes, it’s too expensive, but sometimes I’m a lazy couch potato who wants to laze and stare at the tv for hours on end.
This retail location was completely painless. I picked up my new HD box and was in and out of the store in 10 minutes. The folks on the phone to setup my tv & internet (didn’t want to pay someone else, thank you very much) were all professional and helpful.
Maybe my experience atypical but everything went fine.

I am not kidding this actually happened.
Stopped by to return the cable box. I was the ONLY customer in the place. 4 Bored-​looking customer service reps stared at computer screens. I stood in front of them holding an armfull of cable box and cables. None of them acknowledged my presence.
hahaha OKkkkk.
Finally I look around and realize I have to take a number. My fault — I’m the dumb customer, albeit THE ONLY CUSTOMER IN THE PLACE.
So I take the number and IMMEDIATELY my number is called over the speaker system and the dude asks to help me.
He was really nice and processed my return in about one second but seriously guy you had to wait for me to stand there and figure out to take a number instead of just asking to help me up front??? LOL!
What a comically bad experience.

Cox has it all.
lousy, overpriced services: CHECK
cable monopoly: CHECK
Severely inept customer service (via phone): CHECK
(unless, of course you owe them money. Then THEY call YOU).
I just wasted 15 minutes of my time as I was disconnected not once, but twice by these clowns as I had indicated to the first operator that I was going to be dropping services that I cannot afford. Coincidence?
I have basic cable, no premiums, internet and DVR all for the stunningly ridiculous price of 130 bucks per month.
They can keep it. I don’t watch any TV besides HBO and that I can figure ways around.
Though I wonder HOW the hell to just cancel because I’m not wasting another minute waiting for them to connect me to an operator who can assist. Will update when/​IF their customer «service» department emails me back.

Now that I am 100% finished with Cox, I’ll write a review.
It started out okay, I guess. When I first moved here I was disappointed that the NOLA metro area didn’t have U-​Verse, since I loved it in Indiana several years ago. However, Cox seemed alright. It was expensive, but they had NHL Center Ice at a reasonable price. I got a little annoyed when my NHL subscription stopped working in the middle of a game once (and it took 2 days to send a technician out to fix it), but no other issues for a while. This was when I lived in Algiers Point.
Fast forward to our move to Marrero. We transferred our service (really quite easy to do) and they informed me that they had a TV/​Internet/​Phone bundle that was cheaper than my current TV/​Internet subscription. The tech hooked everything up a few days later and all was well… for a while.
The phone mysteriously stopped working after 3 days. No dial tone — nothing. I never bothered to call and schedule an appointment to have this fixed because we never used the landline anyway.
However, when our HD channels ALL stopped working for about a week, I finally gave in and called to schedule a Saturday appointment. They couldn’t give me an accurate timeframe other than «before 4pm» so I had to sit around all day waiting. At 4:15pm I started to get annoyed and called to find out where the tech was. As it turns out, even though I told them when I booked the appointment that our Cox Phone didn’t work, they called THAT number to confirm. Since I didn’t answer, the tech decided we weren’t home, and skipped us. Ugh!
After some complaining on Twitter, they sent someone out later that evening (and changed the number on the account to my cell phone). However, when he arrived, he only fixed the TV. He wasn’t qualified to fix the phone, apparently.
They gave me a $ 20 credit on my bill for the appointment issues, but I never did get the phone line fixed. Again, no big loss, but the entire ordeal was annoying.
After that, our DVR box just functioned a lot slower and I became quite anti-​Cox. It was about the same time that U-​Verse became available in my area, so we switched.
I checked in at the Cox Store today to drop off the equipment, which was a nice 15 – 20 minute wait (LOTS of people returning equipment). I’m just glad it’s over, though.

We need something less than a One Star. And this outfit is the reason why. If I only did not live in a complex and could try Direct TV.
After having problems with my Cox Cable television box I called and dealt with a reasonable person on the phone. That person suggested my box needed to be replaced and to bring it in to a service center to make the exchange. She also told me she had it all on the computer and I would get another box for a small increase that would allow me to get more channels and better reception.
Today I preceded to the so called service center on Airline Highway aka Airline Drive and waited for my turn. A young man who was very new and/​or in training handled the exchange.
A woman set behind him on a chair. He would ask her every question I asked and she would respond to those questions.
This woman was the most unprofessional, obnoxious, unenthusiastic, and downright negative person I have had to deal with in any business’ customer service section as long as I can remember.
She refused to enter into a two way conversation with me and refused to acknowledge my presence or the information I received and was attempting to document on what I had been told. When I attempted to ask her a direct question she only looked down at the floor as if I was a non person.
After returning home and connecting the new box I had to call Cox to get it activated properly. This time I spoke with a gentleman. He confirmed the information I attempted to convey to the atrocious Cox employee on Airline Highway. But I was not about to make another trip to get what I was promised.
Now I am considering if I can live my life without cable television. Negative employees equal lost business and that is not good for all parties.